Jira Service Management

Hello Community,   Is there a proper way to automatic assignment depends on how many active tickets belongs to a user? Let's say we have two employees involved to resolving issues, Alice with...

• Question
• jira-service-desk

We use Jira Servicedesk in our company for about 300 users (employees). We synchronize our Active Directory-users to Jira-Servicedesk and that works.   How can we automatically add all employ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We are in need of some support for Jira Service Desk. We have the setup mostly complete however having problems with customer external links. Namely, the reset my password and accepting the port...

• Question
• jira-service-desk

Sometimes, we or customers can get double/triples notification e-mails for JIRA after creating the issue. They have the same contents. we checked the outgoing email log, we we see below error: ...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• notification
• server

Is there a way to view the JIRA Service Desk email inbox or even just the emails for an issue? He have a few customers that are not able to "write above the line" and then the reply comments from th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I am configuring the client portal and it does not allow me to attach files. I put the configuration that I have and as shown in the portal. thank you very much!!!

• Question
• attachment
• client
• file
• jira-service-desk
• portal

When we attach something in Service Desk, sometimes the customer receives it as an attachment, but sometimes they have to log into Atlassian which confuses them (we don't use the portal) - so then we...

• Question
• attachment
• jira-service-desk

Hello,  We are currently using HP Service Manager and would like to migrate to JIRA SD.  I would like to what kind of flows in JIRA SD comes out of the box such as 1. Change Managem...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are trying to make it where users can request time-off using Jira Service Desk. On the form, we'd like to display to the user how many leave hours he/she currently has. Leave hours for all ...

• Question
• custom-field
• database
• jira-service-desk

We have noticed that some incoming email from Atlassian for Jira ticket response notifications are attempting to spoof the respondents’ email addresses from our  domain.   In an attempt t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am trying to implement JIRA over SSl and i have followed these steps from the link https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html. at...

• Question
• jira-service-desk

I have the following setup Customer portals A, B, C (Cloud Service Desk) Each of the portal's customers don't see the other portals Now, I would like to open up portal A to email requests f...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've implemented CascadingSelectCFType in Jira plugin. I've usinf getVelocityParameters to set some parameters to customize options (hiding some of them) in template at vreating issue....

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have enabled the general handler for a specific project, that's fine, but I would like to set up priority, component, label or issue type (since I need another handler to create other iss...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello. I'm using a Google Groups account to receive mail from my clients. I have set-up Service Desk to fetch emails from this account, and it's working nicely. My problem is that, I get few emails ...

• Question
• jira-service-desk

Is there a way to make customer satisfaction report visible to service desk admins only? I don't want to show the individual ticket rating to the agents.

• Question
• customer-satisfaction
• jira-service-desk

Hi, Impossible to install Jira service Desk on our jira server. (fromthe jira's web page : application -> versions) i have the folowing message :  "An unexpected error occurred. Refe...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have about 17 tickets in our system that were resolved, but for some reason the timer is still going. Because of this, our SLA met vs Breached report is always off. Is there a way to finally stop ...

• Question
• jira-service-desk

sending an email does not create the request

• Question
• jira-service-desk

Dear support team, Sometime have strange issue wit email request functionality. In jira we are creating tickets when letters are arriving on our mail address, however, lately we've noticed that...

• Question
• jira-service-desk

does the task created time help on time tracking

• Question
• jira-service-desk

Hi everyone, When using Jira Service Desk it can get quite confusing how to manage notifications. Project notifications(PRN), Customer Notifications (CN), post function notifications (PFN), @me...

• Question
• jira-service-desk
• jira
• jira-software
• notification

Hello,    We have multiple projects but have been having issues where an e-mail was with one project/group(A) but somewhere along the line it ends up with another project/group (B). Once ...

• Question
• jira-service-desk

Como edito el perfil de los usuarios, me da este mensaje "The display name and email address can be changed by the user, unless this account is managed." aunque yo soy admin site. Gracias

• Question
• jira-service-desk

So I have have multiple projects in Jira Software and multiple Service Desks, they are all categorised and in some categories there is a mix of both Software and SD.   Is there a way I can sea...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• search