Jira Service Management

When switching to new UI, for some of our team members, the panel parts changed to new UI, but in the service desk project, one cannot see the queues, only issues and filters just like before, when t...

• Question
• jira-service-desk

We have a Jira instance running in our internal network to make it possible for teams outside our organisation to use this instance, we have Jira accessible via a loadbalance as well. However, when s...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Community, Is it possible to go from status A to status C without any direct connection? For example to use the transition from status A to status B and from status B to status C. Ideally without...

• Question
• custom-field
• issue
• jira-service-desk
• queue
• status
• +1 more tag...

Hi, I have created the new account for the user in Jira SD and also select checkbox(send notification email ) but email is not sent to that user.  Any solution?

• Question
• jira-service-desk

Hi, We created customer portal of Jira SD for 250+ users. so how can I directly create the account for all or how they can access our portal directly if they having portal if.   or &nbs...

• Question
• jira-service-desk

Hi, is there a way to move the Jira Service Desk Widget position somewhere else rather then having it in the bottom right of the page? Because it's causing us trouble with the Save button of the site...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We currently are on Jira Service Desk Cloud and would like our customers to be able to view tickets and also create via the portal. We noticed however, under their view, they are able to see all othe...

• Question
• cloud
• custom-field
• customer-portal
• jira-service-desk
• jira-service-desk-cloud

I'm a global admin looking to upgrade JSD from 3.8.3 to 3.14. Outside the steps below are there any other "got ya's" or items I need to be aware of? https://confluence.atlassian.com/servicedeskserve...

• Question
• jira-service-desk

I am setting up Jira Service Desk in the cloud. I need to set up customers. Is there a way to use the same list that we pull from Active Directory for Jira and Confluence? Or do I have to set up and...

• Question
• jira-service-desk

As an example, I would like to have one report to pull, to show how many emails each of my team members has resolved in any given period of time?

• Question
• jira-service-desk

We have our own Voip phone system that we will not move from. Can it be integrated into Jira Service Desk if it is not one of the exiting add ons? Is there something that can be done on our end so it...

• Question
• integration
• jira-service-desk
• voip

Hi Guys,   I've created a specific bundled form. I go to the specific request type and I can add it. I want to make the field hidden, it allows me to do so but I get a pop up saying that "You...

• Question
• jira-service-desk

Hi Guys,   I've created some bundled forms, and made them visible in the client portal. The form displays correctly, you are able to enter the information correctly on the form. When you clic...

• Question
• jira-service-desk
• jira-service-desk-server
• server

What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?

• Question
• jira-service-desk
• jira
• jira-administration

What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?

• Question
• jira-service-desk
• issue-collector
• jira-administration

JSD stopped creating tickets via valid email request

• Question
• jira-service-desk

Last week I noticed that notification emails from at least one of our JSD projects are not consistently going out to users - the listed ticket reporters specifically. Our notification scheme is set t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have a new installation of JIRA service desk that we are preparing for production.  In testing, we found that certain links did not work in Microsoft Edge.  After doing some research wi...

• Question
• jira-service-desk

...50" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" d...

• Question
• iis
• jira-service-desk
• jira-service-desk-server
• reverse-proxy
• server

Hi, We are interested in using Jira for internal tickets and all users would be assigned as agents, (as we all both request and are assignees of tickets raised between different departments and grou...

• Question
• jira-service-desk
• jira-service-desk-cloud
• workflow

Hi there, I have one Custom Field "Example_name1" which works as single choice dropdown menu, with around 40 values. In one ticket type i need to repeat this 3 times, so instead of recreating it two...

• Question
• custom-field
• jira-service-desk

I wonder if there are any way to review tickets that still active or opened tickets no matter the tickets status, e.g active is true  it does not matter when they have been created, j...

• Question
• jira-service-desk
• jql

Hi, Our service desk relies heavily on Customer Email Notifications. Can we somehow change what address this is sent from? Today it says for example "jira@mail-eu.atlassian.net <jira@mail-eu.atl...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to gather satisfaction ratings sooner then when the ticket is resolved. Does anyone know how I can add this to other emails? Also, is there a way to add it on the ticket in the portal? ...

• Question
• jira-service-desk

We self-host JIRA and Confluence but have just started using JIRA Service Desk in the Cloud. We'd like to link JIRA and JIRA Service Desk but want to lock this connection down to keep our system secu...

• Question
• application-link
• cloud
• confluence-server
• jira
• jira-server
• +3 more tags...