all active tickets view according my project SD

[Ricardo Gonzalez]

I wonder if there are any way to review tickets that still active or opened tickets no matter the tickets status, e.g

active is true 

it does not matter when they have been created, just show me everything that is active or open

[Victor Mutambuki · Accepted solution]

Ricardo,

project = "abc" AND resolution = Unresolved 

FYI, your search will be done in JIRA and not in JSD.

victor

[Jack Brickey]

The only precaution I will offer here is that relying on the resolution = unresolved requires that your workflows force resolution to be set when the issue is DONE. This happens more often than you might think because the default workflows historically have not required this. In fact I have a couple projects I have been meaning to get back to and set this up but just have not. So you may also consider....

...and status != Done or ...and status not in (Done, Closed...) whatever statuses represent done category.