Customer Notifications - change from address in JSD Cloud

[Simon Carlstedt]

Hi,
Our service desk relies heavily on Customer Email Notifications. Can we somehow change what address this is sent from?
Today it says for example "jira@mail-eu.atlassian.net <jira@mail-eu.atlassian.net> on behalf of Simon Carlstedt"
Can we replace jira@mail-eu.atlassian.net with either a different name or preferbably our own domain address? We are using Jira Service Desk Cloud.

[Charlie Misonne]

I never tried it but it should be possible.

You have to veirfy and configure your custom domain first. See https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

[Simon Carlstedt]

Hey, thank you. I did see this article before. Can anyone confirm that ”Project Email” includes the customer notifications and not just the notifications sent through the notification scheme?