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Can Service Desk use the same user list as Jira and Confluence?

Rocky Reyes July 24, 2018

I am setting up Jira Service Desk in the cloud. I need to set up customers. Is there a way to use the same list that we pull from Active Directory for Jira and Confluence?

Or do I have to set up and maintain the customers manually?

1 answer

0 votes
Igor M.
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 24, 2018

Hello, LDAP integration is not yet natively available, but you have options. Have a look at Atlassian Cloud: Authentication - SAML SSO, Google Apps, Atlassian account and LDAP guide

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