Community resources
Community resources
Community resources
Jira Service Management
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Hi I have one service desk site and couple of other "business" sites. I'm able to to move my "issue" through my business site workflows with invike-jiraissuetransition just fine but for the issues i...
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I'm creating a request site where project managers in my company can submit different requests for support items that they need to work on their projects. I would like to create a workflow that is sp...
- Question
- jira-service-desk
- workflow
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Hi. I need to upgrade my current suite of server products on Linux (for the first time). They are currently: Jira Core 7.8.1 (Server) Jira Software 7.8.1 (Server) Jira Service Desk 3...
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I want to be able for Jira to assign a ticket to the agent who responds first rather than leaving it unassigned and having to manually assign tickets that have been responded to. Thank...
- Question
- assign
- issue
- jira-service-desk
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Hello All, I have a coworker who can not view any tickets even if he clicks on them. They do not open up to a new page and at first I thought he was added into the project, however I added h...
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Hi there We are using Jira Software and Jira Service Desk. I am using the RefinedTheme Addon for adding links on the customer portal. I have a issue, linking a user to the project backlog.&nbs...
- Question
- jira-service-desk
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I would like to utilize the JIRA SD canned response to create a more personalized message such as below: Hi ${issue.reporter.name} This request has now been completed. Please let us know if we ma...
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Hi We are looking at implementing Jira Service Desk but are trying to figure out if we can have multiple inbound email addresses tied to a project. Right now our customers can email our support tea...
- Question
- jira-service-desk
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For easy support customers. How can anyone create request without login.
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Hi i was wondering if it was possible to decide which agents to be notified when specific organization submits a request in JIRA Service Desk e.g. OrganizationX sumbits a request and AgentX + AgentY...
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Which ip should I whitelist on our mail server for the email puller ?
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On the client view in JIRA Service Desk, when a client positions the mouse cursor over an option on the 'Requests' view, the option 'disappears'. Some of our clients are very frustrated by this. I c...
- Question
- jira-service-desk
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In Servicedesk we sometimes resolve issues whilst not in front of a computer so need to change the status as of the time when the issue was resolved. Changing the status next time you are logge...
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Hi, We're trying to set an automation when a customer adds a comment. It's quite simple, but always finisih with an error. The transition exists in the workflow, from "Información solicitada" to "E...
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...as revue au 01/10 I specify a configuration file for the mapping (descirb below) { "config.version" : "2.0", "config.project.from.csv" : "true", "config.encoding" : "UTF-8", "config.email...
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I have some users with some permissions that are completely not working. These are exactly the same as other ones that can browse and see the default window of each ticket, but is not working complet...
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We want to utilise the JSD by creating a form on our mobile app and then manage from JSD agent mode. How can we integrate JSD to our business app?
- Question
- jira-service-desk
- evaluator-resources
- mobile
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How can I filter incoming mail on Jira Service Desk? Example: I have e-mail support@a.atlassian.net Client A - @ abc.com.br and cleinte B - @ def @ .com.br Send it to the support, right !? How w...
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When I added an issue type. That issue type became the only issue in a default issue scheme. I can not add any other issue types OR make another issue scheme my default. How can I ...
- Question
- jira-service-desk
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Hi! When issue is closed Jira send email to customer like this I can't find where to disable sending this email. Help me, please
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I did not find any "Flag" or "Mark Blocked" button when editing a JIRA ticket in a Service Desk project. Someone know wether it is possible or not?
- Question
- jira-service-desk
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Hi! I can't seem to figure out what I'm doing wrong when POST-ing a file to my JIRA Service Desk Server (v 3.13.0 on JIRA v 7.10.0). I followed the tutorial on setting up OAuth and cloned...
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Our business is a mobile app game and customers use mobile for the interaction with our support team now. Currently, we receive emails for support tickets and manually track it. Is there any way we c...
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I am already in watcher list of JIRA task, but couldn't get email when assignee has been changed. What should i do to receive email for?
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Good day I work for a financial broker. We have the following use case: We have a customer portal where our clients can request various different things e.g. on-board a sub...
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| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
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