Jira Service Management

Hi, I have a problem with sending emails to customer. I think it has something to do with project permissions but I have no idea what is wrong. Configuration shortcut: - Jira Service Desk pro...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, How can I set up the following: I got a ticket and want to solve it. I press on "solved" and then I want a to get a "solution field". We dont want to add a comment and solve the ticket after. ...

• Question
• jira-server
• jira-service-desk
• server

Dear Team,   I would like to create a project and set a kind of website for end users to raise requests in JIRA IT Service Desk. Below are my requirements. I need log SLA for each ticket. Pr...

• Question
• jira-service-desk

Hello,   I want to give read permission for all users (not only agents) to Jira Service Desk queue (in our scenario all users can show current open task). Could someone tell me is that po...

• Question
• jira-service-desk

Hi Team, We are getting error while adding email request ERROR: "Error when editing email setting"  Please do the needful. JSD: JIRA v7.8.1 OS: RED HAT Linux 7.x Thanks Sanjeev Kumar N

• Question
• jira-service-desk
• jira-service-desk-server
• server

I've installed several add-ons (cloud Jira) and all of them are inactive due to missing license. Whenever I try to evaluate trial license, the progress bar reaches about 80% and Updating add-on lice...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

We currently have the server version of Jira and we would like to get the Cloud version of Confluence, is it compatible ? We would like to link the Jira service desk to confluence cloud : create art...

• Question
• confluence-cloud
• jira-service-desk

Hi All, I am trying to create a Jira Service Requesting using Python Jira API. https://jira.readthedocs.io/en/master/   I have successfully created a Jira ticket through via the Service Desk...

• Question
• jira-service-desk

Hello Community ! I just want to ask if it is possible to hide unrelated fields on Edit Screen based on the Requests Screen  Scenario is: *Requestor creates a ticket, and he/she needs to fil...

• Question
• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi Team, I was wondering if there is any way to customization email notification to allow the user to take action on the email notification instead log in to Jira.   Thanks Abhi

• Question
• approver
• email
• jira-service-desk
• notification

Hey guys, took over backend admin tasks for our Jira Service desk and we upgraded to datacenter addition. I am setting up ha/failover and just needed to verify where I am placing the cluster.properti...

• Question
• data-center
• jira-core
• jira-core-server
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

Hello all,  I would like to automatically attach an issue created from the form to a specific epic.  I've done that for component including following and it worked.  <input type=...

• Question
• jira-service-desk

Dear All, How to the priority field according to another custom field (multiple values) ?   Context: We will move from redmine to Jira soon. Currently, the custom field is named "Priori...

• Question
• jira-service-desk

Is there any possible way I can create an issue same time adding watchers using the emails of the users?  I could separately add watchers using the userId but I want it using the user email. ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The current default message in ServiceDesk when an issue is resolved is set to ${event.user.name} resolved this as ${issue.resolution}. How do I ensure the last comment (assuming this is the so...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have integrated our Github with our Jira Projects. Recently we started to use Jira Service Desk and we don't see that integration (not able to see our Github code link in the Service Desk tickets ...

• Question
• atl-int
• github
• jira

After installing JIRA Service Desc I have not items of the menu (Administration > Applications > Versions & licenses page) for change configuration. And I haven't options to ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, I have recieved feedback from two customers (different projects, same workflow, same permissions) that they are not able to use the transition "back to support" from status "waiting for cu...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• permission
• server
• +1 more tag...

Hi all, My atlassian-jira filed rotation failed,and the size growed up 100G . Do you have the same experience and how to resolve it ?   Regards, Beender.

• Question
• jira
• jira-server
• jira-service-desk
• log
• server

Hi, I'm looking for a very simple and easy solution for managing tasks of support. I want them to have a priority of 3 levels. And the SLA should be measured in 2 ways.  Time to response - task...

• Question
• jira-service-desk
• sla

Hello, At the moment all service desk agents have the access to delete requests. How can we limit this to just our admins. We have a JIRA-Admin active directory group we can link to that field that c...

• Question
• delete
• jira-service-desk
• jira-service-desk-server
• server

I'm trying out the Service Desk API. I created a new demo Service Desk Project which then created some sample tickets (incidents, service requests, etc.) I can view all of these tickets. However, wh...

• Question
• api
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All,   How to make a search for issuekey that contains certain text? For example: issue key that contains the text ABC-*. thanks.

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• jql
• server

Hi,   I have setup a customer portal for our customers and linked a confluence page to the customer portal. Now when I visit the customer portal and use the search field, I can search articles...

• Question
• cloud
• confluence
• confluence-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   We've recently come across an issue when we try to access the Customer Service Desk/Help Desk. We're randomly getting a 500 when accessing a Service Desk project from the Projects listin...

• Question
• jira
• jira-service-desk