How to add Security Level for Email Created tickets

[Madhu Reddy]

I am using JIRA Service Desk. I want Restrictions for Email created tickets.

Based on the issue type tickets must be restricted to groups.

I don't want to let my information leaked.

[david]

Hi @Madhu Reddy the best approach is to use Automation Lite so you can create rules for created issues and apply them the needed config (like permissions schema or issue types).

You need to select the Customer Request Type  that you have config in Service Desk configuration:

And then capture this request type in Automation and apply the actions that you need, here's an example:

Cheers,

David