Community resources
Community resources
Community resources
Jira Service Management
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We want to have an employee's manager be the approver for a software request. Is it possible to do this with the cloud version of service desk?
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We have a group that is needing to automatically set assignees based on the statuses of one shared workflow. The assignees differ per customer request type. The current automation rules are configure...
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Hi, I've got a Service Desk project (A) with associated Portal - where customers can raise issues. However, if I create an issue using Jira on project A, then it is not visible on the Portal under t...
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In Jira Service Desk, I want a user to see all the tickets (in the portal). The tickets were not created as "private". In fact, the privacy of the ticket is not even established in the portal. But ...
- Question
- jira-service-desk
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Hi Team, We want to add a custom message in the JIRA login page for user to redirect to some other link where user can reactivate his account. Basically we want if user gets a message "Usrername/Pas...
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I need below report from JIRA with below columns : Ticket number Ticket Summary Created Date Reporter Assignee Status If Closed / Resolved – Who closed it Close- resolution Close date ...
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Present SLA is running on 24/7. Is there a way we can make a work calendar to specify to count the SLA only on working hours?
- Question
- jira-service-desk
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We have had requests by users in our company to add the 'Created by me' link to the list of selections in the Help Desk portal, as a quick and easy link on screen (not in a drop down of there account...
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We are having the following issue: Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel. Actual result: No no...
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Having some issues removing the time tracking fields (Time Spent, Date Started, remaining estimate, etc) from a resolution screen. I've created a custom screen with only 2 fields (resolution and com...
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The vast majority of our tickets will have internal comments. The frequency of us communicating with the customer on individual tickets will be low. It will happen, but will be infrequent...
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In the Great Gadgets for JIRA Server: WBS Gadget, the "Saved filter" field only lists some of my filters (organized alphabetically). The documentation says that I should use the filter box to f...
- Question
- jira-service-desk
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...ign up for an account We've turned on public account creation to have external accounts created when clients email us; however, we do not want to have the option to 'Sign up for an account'....
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Hi, I'm new on Jira Service Desk and I want to understand how to apply granular permission to my project. For example, in my organization are multiple projects with some users...
- Question
- jira-service-desk
- permission
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I'm trying to configure a specific Sla which depending on the issue's priority, it should be transitioning from one status to other in a specific hour, ex.: for Priority= Critical, do not pass from 0...
- Question
- jira-service-desk
- sla
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Hi, Any ideas why duplicate custom fields on the JSD portal create issue screen are shown? Fields have identical id numbers... Many thanks! //B
- Question
- jira-service-desk
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Dear Jira Service desk Team, When we create a user for our customer do we also need to pay for this user or it's free?
- Question
- billing
- jira-service-desk
- licence
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...sers to submit email requests So, I need public signup enabled I don't have a specific list of customers to allow and have no access to the AD So, I can't create accounts pre-e...
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Hello, I enabled the option of users creating accounts. However, when someone (Safari, Chrome, FF) is trying to create an account, the button is not working. Also upon refresh, the specific page is ...
- Question
- jira-service-desk
- server
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Hi Everyone, can someone explain to me what the reason for the 2 possible incoming mail handler configurations found in the project settings and system settings respectively? When I initially set u...
- Question
- jira-service-desk
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My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB) On AA instance There are three projects: - Guru, PINK, and Test. On GURU...
- Question
- jira-service-desk
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IN JIRA service desk i faced an issue:- 1. Incident was raised as S2 and SLA response time was 30 m. 2. But as per analysis and discussion with customer we changed it from S2 to S3, ideally r...
- Question
- jira-service-desk
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Hi When i try to set up an email channel for Jira desk i always get the following error: Cannot link your email account due to emails in inbox Your inbox must be empty before you can c...
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Is it possible to build/configure a shared service desk in Jira cloud where there are different approvers configured per organisation? I have tried to setup a shared service desk with multiple custo...
- Question
- jira-service-desk
- organization
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In Jira Service Desk, I would like tickets to be automatically assigned to an organization according to a domain. Is that possible?
- Question
- jira-service-desk
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