Any harm in setting com.atlassian.servicedesk.embedded user to inactive?

[jaybarts]

I have reached my maximum of 10 active users.  I want to set one of the JIRA system users "com.atlassian.servicedesk.embedded" to inactive to make room for another team member.  Will setting the "com.atlassian.servicedesk.embedded" user inactive cause any system issues?

[Jack Brickey]

@jaybarts, welcome to the Community. I'm using cloud so maybe Server is different here but doubt it. Those 'users' should not be counting as agents I would think. When you go to user management and list all active JSD access users what do you see. I would expect to see only those real users. Are you saying you don't have 10 actual real users and seeing an error?

[jaybarts]

Hi @Jack Brickey, thanks for the reply.

The Cloud version must work differently because I have just confirmed that the embedded user counts towards the max user license count.  When I list all active users, the embedded user appears in the list (see screenshot)

It turns out I need more than just one additional user anyway, so I am working on purchasing the next tier license.  In any case, thank you for your response.

[Jack Brickey]

that seems unfortunate. what addon are these associated with? depending on that it might make more sense to me. 

[Jack Brickey]

so it appears to be the Embeddable Widget. I would reach out to their support and ask about this.

[jaybarts]

I'm guessing the Embedded Gadgets Plugin, but I'm not sure how to verify...

There are two plugins I can see listed with the embedded keyword:

[Jack Brickey]

So I was chatting w/ other champions and one of them pointed out that this is not associated with an addon at all but it is a System user. These definitely should not count against licensing. Please count up your non-system users. 

here is what i see in the User Management screen if I hover over the "System" label

[jaybarts]

When I currently filter all users with "Active" status, the total result is 10 (including the embedded user) as reported by the system.  When I set the 11th user to Active status, I see the following message:

Are you suggesting this is a defect in the system?

I am running JIRA Server v7.7.0

[Jack Brickey]

At this point I would suggest you reach out to Atlassian Support so they can examine and explain. I know that system accounts do not count as billable licenses for my (cloud) instance and when last I was on server that was the case as well. There may be a perfectly reasonable explanation for the error you are seeing that is unrelated to the system accounts but as I cannot access your system to investigate (nor would you likely want me to :-)) I can't really determine the cause.