Community resources
Community resources
Community resources
Jira Service Management
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How do I get request participant on the form a customer fills in on Jira service desk, It is not in the list of fields that can be added and I cannot work out how to configure it to be. We ...
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We have changed the Request module and added two fields (as per screenshot "Component/s" and "Priority"). How can we propagate this change to all previous open and unresolved requests / issues?
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Hello, My searches so far did not have any concrete result and since I am not that proficient in Jira, I need the community's assistance. Is there a way to add chat functionality with Service Desk c...
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Can cloud URLs have xxxx.jira.com instead of xxxx.atlassian.com? and what is the difference between these domains?
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This doesn't make sense to me. Why would I need to assign a user issue for a broken keyboard to a project? I kind of understand the backend requirement, that all issues need projects. But why logical...
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Hello, I would like to add a columns with a fields like "time to resolution" or "priority" to the issue overview-page in the customer portal, so my customers get a better overview what is...
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Hi, I would like to customize the customer portal and help center with extra navigation options to specific content in our knowledge base. We have a Jira cloud instance and now our cu...
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Hi Everyone! How can I generate a field or report that tells me how long the incident lasted in a certain group? Examples: Group 1: 1h 30m Group 2: 30m Thanks regards
- Question
- jira-service-desk
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We are considering JIRA as our service desk solution, but, using our limited deployment right now, our customers are complaining that they are unable to sort and filter their outstanding tickets. So ...
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a friend sugested https://jira.atlassian.com/browse/CONFSERVER-55968 the URL creator is not free here.
- Question
- jira-service-desk
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Hi, i'm trying to show one project in the customer portal to minimize user complexity, it would be simple if I can only show requests in the main page and not under groups
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how to make a url link for webhook
- Question
- jira-service-desk
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Im currently thinking about my JIRA Setup. For my test system I installed JIRA Software and Service Desk into one Application - mean install JIRA Software and install Service Desk Addon but JIRA SD ...
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Since upgrade from 3.12 to 3.13.1 the branding customisations of the user portal do not take effect. I have confirmed they are present by checking the portal customization (which does still wor...
- Question
- atlassian-support
- jira-service-desk
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Hi, I would like to know how to set Jira ServiceDesk to send mails created by the admin and correspond to the task type "task". So far, only mails are sent if the task type "service request" ...
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I got the following issue while testing my mail handler. "Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application ...
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Good morning, I want to change the organization which pay for license in one project (but only in this project). One company pay for everything now. What i have to do and where can I chang...
- Question
- jira-service-desk
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Hi, I want a user to be able to move a job from one project to another project, where he/she does not have access to the second project. This can happen when a project leader takes care of a s...
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Hi All, I want to remove JIRA users from my customer page. (Outside the organisation) I am using JIRA Serrvice Desk v3.5 and I don't want to deactivate users as mentioned in this document...
- Question
- jira-service-desk
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Story When creating external links from comments in Jira/Service Desk, I need the URL portion of the added syntax to automatically highlight, so that I can immediately type the URL I want without cl...
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Using Jira Service Desk 3.13.1 and Jira Core 7.10.1 linked to a Confluence 6.6.1 Knowledge Base, when a customer types into the "What do you need help with" search box a list of linked Knowledge Base...
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i have 3 service desk projects , and i only want the customers to see only one project in the service desk customer portal. Please tell me how to do that,
- Question
- jira-service-desk
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Hi We have a series of customers that have retainer agreements with us Say $10,000 What we and they are looking for is to have each service request (with time against it) identify the rate of the r...
- Question
- jira-service-desk
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As described here: https://confluence.atlassian.com/jirasoftware/jira-software-7-10-x-release-notes-949226697.html
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I have scoured the community and haven't been able to find a solution yet to the problem below. I am relatively new to Jira and would appreciate any other alternate options I haven't yet considered.&...
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