Can we generate multiple issues from a single service desk request?

[Deleted user]

Can we generate multiple issues from a single service desk request? We have multi-select field on the request page and would like to create an issue for each of the selected items in that field.

[Alexey Matveev · Accepted solution]

Hello,

You can use the Jira Service Desk automation to create issues. You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

[Deleted user]

Hello,
Thank you for the reply. We currently have it set up where one ticket is generated automatically. What we are trying to do is take one field of the ticket and automatically generate several tickets from that one field.

[Alexey Matveev]

You should create multiple automation rules. Each rule would create one issue.

[Deleted user]

Hmm we'll have to figure out how to parse the field and match, then to separate into several tickets

[Deleted user]

Ok, thank you

[Deleted user]

What would you recommend for a field that will have 300 or so options to choose from and users might in actuality choose 20.  Making 300 rules to match each option would be tedious.

[Alexey Matveev]

You could use an add-on to create issues.

For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could write a post function to create multiple issues with this function:

https://confluence.cprime.io/display/SIL/createIssue