Is it possible to create a help centre PER service desk?

[Nikayla Palomino]

I created two service desks but noticed that when I access the help centre I am able to access both of the service desks.

My question is, would it be possible to have more than help centre (e.g. one for each service desk)?

[Tarun Sapra · Accepted solution]

Hello @Nikayla Palomino

JSD supports single help center for the JSD instance. The purpose of the help center is that it lists all the customer portals on the instance and thus making the life of customers much easier. If there is one help center per customer portal (service desk) then the whole purpose of help center is lost. Hence there is only 1 help center for the whole service desk listing all the customer portals.

[Nikayla Palomino]

Hi Tarun, 

I now understand thank you for your helpful response, I appreciate it.