Jira Service Desk tiene licencia pero no está instalada.

[Jorge]

When trying to install Jira Service Desktop from Jira 7.11 I get this message:

An unexpected error occurred. Refer to the logs for more information.

What can I do to get Service Desktop run?

[Shannon S]

Jorge,

The message refers to the fact that there are errors in your Jira server logs which contain more information.

Could you please share that information with us? We will be able to tell you then what the issue is.

Regards,

Shannon

[Jorge]

Hi, this is what I get from log scanner:

[Jorge]

This solve the issue:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-Service-Desk-is-licensed-but-not-currently-installed/qaq-p/834098

[Shannon S]

Jorge, 

My apologies I wasn't able to reply to you sooner! Thank you for confirming what resolved your issue. Feel free to upvote the resolution so that it can help others in the future.

Take care, and have a pleasant week.

Regards,

Shannon