Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I have a questions about the customers' request in the same organizations. More users in our sistem jira are in the same organizations, if one of these send a request on the porta...
-
Hi, I have a questions about the customers' request in the same organizations. More users in our sistem jira are in the same organizations, if one of these send a request on the porta...
- Question
- jira-service-desk
-
Hi Everyone! We need to obtain the value of the customer request type since, from this, some fields must be hidden on a screen within the workflow. Example, if I choose "Help It" show me a sub-categ...
-
Hi there, In the back end I have added an "Emphasis" ( _ ) to the description text of the request type. But in the customer portal whenever I am trying to search a request it comes with "Emphasis" (...
-
Hi, i would like to ask a question. We are having currently a medium sized team (around 25 people) in a large company >1000 people. We want to use jira software for handling user storie...
-
Is it possible to create statistics depending on request types? We are in particular interested in knowing the most commonly used request types.
-
We are looking to create a report in jira service desk (helpcentre) to monitor how many issue (tickets) our agents respond per day? Is there a JQL that allows us to see this data?
- Question
- jira-service-desk
-
I´m experiencing a very strange behaviour in JSD. A Customer (Permission of Customer, access to Portal) that is resonding via mail can´t see his own comments in the portal due to the comments beeing ...
-
Iam getting notification via email, in notifications screen in JIRA for many situations like issue updation, comment creation etc... But only on issue creation, none of the expected users are ge...
-
We are working with our vendor organization who also uses a Jira Service Desk. How do we integrate two Service Desks with one system create an incident / change that can be replicated in another syst...
-
Creating a New Customer in Jira - for Portal only access creates User Name as qm:013a9b92-fcc3-423a-
Adding new Users - have added users with Email address with no issues - some are coming up as: qm:013a9b92-fcc3-423a-b375-8a574cc03cb3:5 instead of Username@email.com Am I missing something ? ...
- Question
- jira-service-desk
- user-management
-
Today I observed that two customer requests sent by mail have not been processed by the mail handler and therefore not visible as an issue. We only realized this because we receive all mail requests ...
- Question
- jira-service-desk
-
Our company is rolling our Jira Service Desk. I've been given some level of "Admin" access. Every time I try to open Dashboard view I'm taken to a page showing "How Does your Team Work".&...
- Question
- cloud
- jira-service-desk
-
Hello everyone! Big Picture: We are a Managed Services Provider based in Lisbon and we are using Jira Service Desk (cloud version) to manage our customers' requests. Problem: One&...
-
Hi For example: We set up a project that incurs change on 3 major systems but together the changes constitute the project. Once the project is closed we want to track change against the inform...
- Question
- jira-service-desk
-
Hello there, I face on an issue with a "ghost customfield". I am on a JIRA SD with Dynamics form and ScriptRunner add-on. When i want to create an issue in a specific project, i get a syst...
-
Hi All, I have a script in place which should change the reporter after the creation phase (post-function). The source of the new reporter is a single-user-picker. The idea is, as soon as somebody c...
-
...he settings for the email acount. Also, our Service Desk public page disappeared. There are no SLAs neither internal comments or "share with customer" option. Service desk transformed into a n...
-
Hello, I'm really new to Jira Service Desk and trying to find my way around. My goal is to see list of tickets opened during given period, let's say, previous week. Problem is that when I...
- Question
- jira-service-desk
-
Hi, Our customers can't send in any issues since the issues doesn't show in our project. It seems that the issues get stuck somewhere. How to fix this? It's urgent.
- Question
- jira-service-desk
-
Hi Team, How to remove the SLA section completely from the "Service Desk Project"? Kind Regards, Christophe
- Question
- jira-service-desk
- sla
-
I not sure why the Jira value was changed for every issue exported to a csv file. It looks like it is the same factor applied to each row in file
-
Hey, Is there any way to remove Jira App for Chat from the Jira Service Desk user group? We don't want to pay for a licence for something we don't use. Cheers Mark
442 views 3 0 Deleted user July 2, 2018- Question
- jira-service-desk
- cloud
- jira-cloud
-
Boa tarde, gostaria de saber como encaminho chamado para outro grupo solucionador
- Question
- jira-service-desk
-
I integrated my Confluence space to my Jira Project. How do I see my confluence space from the proje
I integrated my Confluence space to my Jira Project. How do I see my confluence space from the project
- Question
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| 5 hours ago | ||
| 7 hours ago | ||
| 8 hours ago | ||
| Friday |