Jira Service Management

Hi All, is it possible to populate assignee field to only assign the issue based on the group that is on the request using scriptrunner? example is Group ABC is the chosen group and it has 1,2,3,4,5 ...

• Question
• adaptavist
• jira
• jira-server
• jira-service-desk
• scriptrunner

Am I just missing it, or is there no way for a CAB approver to "take back" their approval?  I, for one, do occasionally click the wrong button in software.  Right now, if anyone in my CAB a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello - I'm trying to close incidents in a timely manner. Service Desk tickets are often created and linked to Jira Software development issues. I want to be able to close the incident after providi...

• Question
• jira-service-desk
• jira-service-desk-server

In our create issue screen in service desk, we have a custom input field for license keys. I would like to use that field's information to make a call to a third-party API and return information abou...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I created a new field "Priority Rank" that I want to show on the main issue screen.      When configuring the Screens, the field is listed on the Default tab (the only tab).&nbs...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Desde Proyecto SD se derivan incidentes a Proyecto Software, pero requerimos que SD solo vea los incidentes que derivaron, no los que dentro del proyecto crearon 

• Question
• jira-service-desk

I'm installing JSD 3.15.2 on top of JIRA Core 7.6.8. Once is installed and I create a SD project I get error on the project creation and then I'm unable to access JSD configuration as well. If I th...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi. I've installed jira service desc and jira core. I'm the main administrator for both of the applications but i'm not supposed to be a service desc manager. Is it possible to exclude myself from th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Contacts are generated through customer in-app requests for care agents to support. What is the right scalable solution to cover this volume along with archiving this data for about 12months minimum ...

• Question
• jira-service-desk

We have a scenario where we receive an email request, when a customer fills out a form on an external application, the sender (the reporter) is the system it has come from. The issue is that th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way I can custom an action in Jira Service Desk Automation?  For example:  When issue create If issue_type is permanent Then send an email, create subtasks and...

• Question
• automation
• jira
• jira-service-desk

Hi All,   User-installed plugin compatibilty check  is required  and important while planninh for an upgrade. Howver wanted to check about the system installed and Application compne...

• Question
• jira-service-desk
• app
• upgrade

[closed issue]

• Question
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Just wondering how others are reporting out of multiple service desks?  How are you consolidating information like SLA, number of issues per person, average time to closing, average time recorde...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debu...

• Question
• developer
• jira-cloud
• jira-service-desk

I was just wondering if anyone has implemented JIRA Service Desk in a large distributed organization. I am interested in how you collaborate across Service Desks? How you constructed your service des...

• Question
• jira-service-desk
• jira-service-desk-server
• server

how can I automatically assign a ticket number in a label created in Jira service desk. Thank's for your help.   Regards

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

prezados, quando tento configurar o campo organização, ele apresenta a mensagem na frente que está bloqueado. Como proceder?        

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

we installed new Test environment  for jira and confluence for test based requirements which are free, but there is service desk as well which cost us $10/month. We don't use that so could pleas...

• Question
• jira-service-desk

Hi All, We have access to upload log files in transfer.atlasssian.xx (xx is sample). When we are trying to upload via curl cmd, unable to connect the host. Facing time out error.. Curl cmd: ...

• Question
• curl
• jira
• upload

Requiero su ayuda evacuando esta duda, estoy implementando el widget, sin embargo hay detalles que no me aparecen correctamente en español y requiero hacer el ajuste: Debería de decir: cómo le p...

• Question
• jira-service-desk

I have customized the content field with "summary" and "description" so the recepients of the notification should receive the information in the e-mail. All the customers in the respective organizat...

• Question
• jira-service-desk
• jira-service-desk-server
• server

The customer requests the "created" and "udapted" date information as additional columnes in the request overview so he can see when the ticket has been created and last modified. Could not find any...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, when an agent creates an issue, the Request Type is always blank: When a Customer creates an issue, the Request Type is properly set.  What am I misisng ?  Thanks!    

• Question
• jira-service-desk
• jira-service-desk-server
• server

Lately, we've updated JIRA and Confluence, but now, if I use a JIRA issue macro in Confluence: * The status 'open' is black, (expected to be 'blue') * The status 'in progress' is blue, (ex...

• Question
• jira-service-desk