Community resources
Community resources
Community resources
Jira Service Management
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Our IT Helpdesk team are using the Help Center portal to raise requests on behalf of customers. Our team raise several requests this way every day as customers are calling IT Hel...
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When a customer sends an email into the Service Desk the body of the email contains multiple entries to add colour to the text but there is no text in place. Is there an easy way to strip this out? ...
- Question
- jira-service-desk
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We have a customer that has a third party managing their production environment. Our company is providing specialist level application support for both and we use JIRA cloud for issue management. We...
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Hi there, We require users to get manager approval for remote access. With this in mind I have created a new request type with approvals. In the new request users are required to provide the follow...
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I work in a Brand & Marketing studio who use Jira for fee for service work and would like to be able to create a quote for service for our teams. Has anyone done this or know if it's possible? ...
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Hi Guys, We've recently rolled out Jira service desk for our company, we've got all the projects setup, everything seems to be ready to go. We've tested the tickets being created vi...
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Hello, I'm looking to customise my JIRA Help Desk Customer Portal - I'd like to replicate the buttons that JIRA provides in their example, as seen in the screenshot below.
- Question
- cloud
- jira-service-desk
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Hello, We are in the early stages of using JSD to capture support requests from our customers. Our customers will be reporting issues from within our website where they are already logged in. ...
1,328 views 4 0 Deleted user December 2, 2018 -
Hi, I am trying to add an automation rule that includes certain custom fields to be added to high priority incidents. Please help
- Question
- jira-service-desk
- jira-service-desk-cloud
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I need some advice on how to set up conditions for the "time to first response" SLA if the agent is contacting the customer not via the service desk but via phone, personal email, face to face... Cur...
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Hi, In confluence i don't see the IT Support (Option) in Knowledge-bases., Space Directory. Please let me know how to enable it. Thanks
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I have 3 Projects in JIRA service desk. When I add a customer to one project, it is added automatically to all the projects. Can someone please help me? It is urgent.
- Question
- jira-service-desk
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Is there a way to send a email to a certain address if a service desk agent gets below a certain customer satisfaction rating?
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I'm not sure if anybody feels the same but when i was a consultant i was having hard time to configure or sell JSD because other tools have more or different features then JSD. I'm wondering your tho...
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Jira core/software and service desk was not responding this morning and we rebooted the linux server. Now jira will not go past the "Atlassian Jira is starting up... Running system startup...
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I have an annoying issue that I have yet found an answer to. We are about to implement JIRA Service Desk in our organization and so far all looks good. However, the Help Center portal does ...
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Hello, Whenever I receive an email notifiation of my Jira Service Desk, there is always mentioned "[JIRA]" in front of the subject. I want to know if it is possible to remove [JIRA] from the subjec...
- Question
- cloud
- jira-service-desk
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Guidelines for using Jira Service Desk for asset management are in the document Guide to Asset Management. This contains a description of how to use issues and workflows to track assets, but we ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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I have added an existing user to be a service desk agent who is in another group that has access to the service desk. However, she is not reflecting appropriately in JIRA and cannot be assigned issue...
- Question
- jira-service-desk
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I am looking for recommendations for a solution to open issues in service desk from a sql query on a different database that can be ran on a schedule.
- Question
- jira-service-desk
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I am looking for the best path for creating a user in Jira that will need to collaborate on a Kanban board while the project is being provisioned but then roll back to being "Customer" user type (CUT...
- Question
- jira-service-desk
- cloud
- customer
- deactivate
- user
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Hey i am doing a "create issue" in a workflow transition with the JWME addon. Something like FOB Number: <%=issue.get("FOB Number")%> So thats fine and works, but i want to format thi...
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Hello there, I'm experiencing an issue where we have a specific group of people who appear to not be able to create tickets via email. I've double checked the groups they are part of, and the group ...
- Question
- jira-service-desk
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We have multiple teams within IT that we would like tickets to be able to be assigned to. What is the best practice for setting up multiple teams in JIRA service desk?
- Question
- jira-service-desk
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Looking at the issue in service desk it says that it was approved right above the list of approvers, but the issue didn't transition out of 'waiting for approval'. Clicking on the approve bu...
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