I need to assign the mail to other kind of incident, can you help me to find out where i setup this

[Claudio Musa]

As you can see in the picture the mail is in sopporte and i need to change it to requermiento, some one who can help me please.

Thank you in advance.

Best regards,

Claudio Musa R.

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Claudio Musa,

you need to update the existing email configuration for that incoming email. Keep in mind that email can be associated to a single request.

Project Settings -> Email Request -> Edit -> Next 

and select the "Requerimiento" request type then click "Done".

Ciao,

Fabio

[Claudio Musa]

Hi @Fabio Racobaldo _Herzum_ thank you very much that's exactly what i was looking for, I really appreciate.

Bests Regards

Claudio Musa R.

[Fabio Racobaldo _Herzum_]

You're welcome. Please, mark my answer as accepted