Help using webhook & automation

[Deleted user]

Hi,

I need to send email to arbitrary addresses using trigger condition in Jira Service Desk Automation. To do this, plug-in is out of the question, I thought of using a webhook. I do not have experience with that, and was hoping some of you might have set this up.

I have read a lot and get the creation part of it, setting what events to listen for etc. But 2 things puzzles me.

1. what goes into URL while defining the hook in Jira?
2. Where is the actions defined? I may be obvious, but I fail to see it...

Thanks

[Ravi Varma · Accepted solution]

Hi @[deleted],

Please note that webhooks lets you get the handle of the JIRA event to your custom application/solution. The custom application/solution will implement your customization and the input metadata pertaining to the JIRA event will be posted to your custom app by JIRA. 

Coming to your two questions: Yes, you need to host your custom app/solution  (URL) that will receive event data from JIRA. The custom app will contain the business logic/actions that would process what you intend to do with the JIRA event data.

Hope this clears some air.

Refer Atlassian documentation: 

• https://developer.atlassian.com/server/jira/platform/webhooks/

Regards,

Ravi Varma

[Deleted user]

Thank you for your answer. This clarifies things a bit for me and I am realizing this is not what I need. I think maybe a custom addon will be the way to go, but that is not for me to decide. Thanks a lot.