Jira Service Management

My problem is, that we are using the service desk for our sales/service staff which are on the road and instead of sending regular emails we would like to handle all requests with service desk. The m...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   We would like to use SendGrid to send out the email notifications from Jira Service Desk. We have preferred 'sendgrid' for this.   Is there ways / steps to integrate SendGrid w...

• Question
• jira-service-desk
• sendgrid

We have a requirement from our client to send responses from service desk back to their system without including ${issue.key}. So email subject would remain unchanged. Example: * Client sends ...

• Question
• jira-service-desk

Hello,   I need to know from where an user have canceled an issue. i need get the ip address from his computer.

• Question
• jira-service-desk

I have set up everything according to the embed request forms guide, However i cannot seem to get anything to display on an empty html page. I see the widget resources loading, but don't actually see...

• Question
• jira-service-desk

I am trying to set up an automation such that if a ticket is unassigned, and someone tries to change the workflow, It should say that "Please assign the ticket First"

• Question
• jira-service-desk

I have multiple service desks within my organization, and new users have access to all of them as soon as they sign up at the customer portal; we want to limit them to specific service desks fro...

• Question
• jira-service-desk

Hi,   I'm trying to use an external client with Jira. However a lot of my customer's use colours in their emails (font colouring and styling). Unfortunately your system then converts this to...

• Question
• jira-service-desk

Hi, I'm new to Automation so I'm looking for some help. The workflow I am using means that when a new incident comes into the service desk it has a status of 'new'. What I want to happen, is that w...

• Question
• automation
• jira-service-desk
• jira-service-desk-cloud

When switching to new UI, for some of our team members, the panel parts changed to new UI, but in the service desk project, one cannot see the queues, only issues and filters just like before, when t...

• Question
• jira-service-desk

...etting up service desk, which is purely to be used for internal ticketing, we want to disable access to Portal through Jira's public URL and only have it available internally. Is there any easy way w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Community, Is it possible to go from status A to status C without any direct connection? For example to use the transition from status A to status B and from status B to status C. Ideally without...

• Question
• custom-field
• issue
• jira-service-desk
• queue
• status
• +1 more tag...

Hi, I have created the new account for the user in Jira SD and also select checkbox(send notification email ) but email is not sent to that user.  Any solution?

• Question
• jira-service-desk

Hi, We created customer portal of Jira SD for 250+ users. so how can I directly create the account for all or how they can access our portal directly if they having portal if.   or &nbs...

• Question
• jira-service-desk

Hi, is there a way to move the Jira Service Desk Widget position somewhere else rather then having it in the bottom right of the page? Because it's causing us trouble with the Save button of the site...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We currently are on Jira Service Desk Cloud and would like our customers to be able to view tickets and also create via the portal. We noticed however, under their view, they are able to see all othe...

• Question
• cloud
• custom-field
• customer-portal
• jira-service-desk
• jira-service-desk-cloud

I'm a global admin looking to upgrade JSD from 3.8.3 to 3.14. Outside the steps below are there any other "got ya's" or items I need to be aware of? https://confluence.atlassian.com/servicedeskserve...

• Question
• jira-service-desk

I am setting up Jira Service Desk in the cloud. I need to set up customers. Is there a way to use the same list that we pull from Active Directory for Jira and Confluence? Or do I have to set up and...

• Question
• jira-service-desk

As an example, I would like to have one report to pull, to show how many emails each of my team members has resolved in any given period of time?

• Question
• jira-service-desk

We have our own Voip phone system that we will not move from. Can it be integrated into Jira Service Desk if it is not one of the exiting add ons? Is there something that can be done on our end so it...

• Question
• integration
• jira-service-desk
• voip

Hi Guys,   I've created a specific bundled form. I go to the specific request type and I can add it. I want to make the field hidden, it allows me to do so but I get a pop up saying that "You...

• Question
• jira-service-desk

Hi Guys,   I've created some bundled forms, and made them visible in the client portal. The form displays correctly, you are able to enter the information correctly on the form. When you clic...

• Question
• jira-service-desk
• jira-service-desk-server
• server

What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?

• Question
• jira-service-desk
• jira
• jira-administration

What are the differences between IssueCollector and ServiceDesk plugins from functionality perspective?

• Question
• jira-service-desk
• issue-collector
• jira-administration

JSD stopped creating tickets via valid email request

• Question
• jira-service-desk