Jira Service Management

Hi Dear Support team We have a problem, usually, we sent email to 'support@volohelpdesk.atlassian.net' and it creates a ticket, and then we get an email,  But now when we sent an email...

• Question
• jira-service-desk

Just started to get feedback from our customers this morning that there are now horizontal scroll bars all over our knowledge base.  I know we only have 650px in width available through the port...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Because of our internal policy, we are not allowed to access Jira on mobile devices. How can I disable Jira mobile? Jira is hosted on our local server.

• Question
• jira
• jira-server
• jira-service-desk
• mobile
• server

Hi, We are using service desk cloud version but we need to have more capabilities regarding reports creation and management. I need for example to be able to retreive the following information...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• key-performance-indicator
• report

I know how to delete one by one but how can do delete them in a batch or be able to select multiple then delete.   We go over several 100 customer/issues from service desk that need to clea...

• Question
• jira-service-desk

Hi I am new to Jira and Groovy and got a question on the behaviours. We have an key in the user properties for the supervisor of the employee and I would like to automatically write this into t...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• behaviours
• jira-service-desk
• scriptrunner

Im trying answer my issues by Jira, but the email with the comment dont arrive in my inbox.    

• Question
• jira-service-desk

Hi,   I'm looking to use jira-python's oauth authentication capability, but the library does not seem to support the option to add users to organization's yet.   The corresponding ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does anyone know why when I insert the widget embed directly into the html file, it works.. but if I do it dynamicaly via JavaScript, it loads the js file but does not display the widget? Inserting ...

• Question
• atl-dev
• issue-collector
• jira-service-desk

Hi, We upgrade our Jira Service desk (server) last week in version 3.15.1. One thing we found out is that if users try to go look at Workload report it takes about 20-40 seconds to load that report...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, When my costumers ask me a service request trough E-mail, is it possible to reply my solution back in an E-mail? greets,   Bob

• Question
• jira-service-desk

Hi, We've just noticed that the Organizations field is not working as expected. An organization called "Operations" has 33 members. Most of the issues created by these members, are created with no v...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• organization

Hi guys, How do I make sure that after integrating freshdesk with JIRA I can view only relevant projects? Not all of them which is currently the case. The reason I don't want to see/access them is ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

The default in service desk for when a ticket is created seems to be "Share with (Group Name".  Is it possible to set this default to 'Share with No One'

• Question
• jira-service-desk

Jira service desk is better or service now is better to support ITIL and Gartner practices

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are trying to give a technician the ability to create reports on our Service desk. We have added him as a developer but he still does not see the New report option under reports.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I get "Time in status" to take weekends into account?

• Question
• jira-service-desk

We are looking to possibly replace an in house help desk system we have. It would be mostly internal. As we have it working now we have each client in the system and we can look up calls entered for ...

• Question
• jira-service-desk

When looking at an issue, the dates in the comments are in a strange format.  This is what I see: [any user] added a comment - 54/20/2018 9:54 AM   If I edit the comment I see the comme...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am trying to add a user to a service desk project. I went to the Customers page and clicked on Add customer button. I then entered the customer's email address and clicked add. I receive an error m...

• Question
• customer
• jira-service-desk

We want to track to see if we have repeat customers who are continually logging issues, to identify if there is additional training or support needed for that user/with that organization.  Is th...

• Question
• jira-service-desk
• report

Linked Issue Field is currently hidden on Customer Portal. How do we make it visible?

• Question
• jira-service-desk

In Jira Service Desk for server I'm attempting to set up so a specific request for licensing and billing questions only goes to the support staff who are authorized to handle this sensitive informati...

• Question
• jira-service-desk
• jira-service-desk-server

Hi all! I'm so grateful that you're all so generous with your responses; I've been able to find a lot of info by hunting through the archives.  I'm using Cloud-hosted Service Desk. I have a few...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I need to give the team leads custom report creation rights so they can create reports relevant to their teams & requirements. we are using Service Desk.

• Question
• jira-service-desk