Community resources
Community resources
Community resources
Jira Service Management
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Hi, At the moment we have 1 project, our helpdesk, in our JSD. In the next couple weeks we want to create a new project just for our HR team. Is it possible to use 1 customer portal for both project...
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Is it possible to move all past emails from customers from outlook over to jira servicedesk so we can have a history?
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I would like to buy jira service desk to support my customers. I need this information: - By purchasing the license 5 agents can I create a customer tree in my Jira portal and let each custome...
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Hi, in order to be compliant with EU regulations, the site needs to have the cookie consent notification. I have done some research, but couldn't find any recommendations on the matter. How is Coo...
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Dear All, I am kind of unable to think of a clever way how to integrate our automatic monitoring tickets with Jira Service Desk. Objective: <Monitoring Tool> should create new Issues within J...
- Question
- jira-server
- jira-service-desk
- server
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Hi there, we were trying to move JIRA Software and Service Desk to a new server. We followed all the instructions. JIRA Software is fine, with all its plugins. Service Desk is ok from the inside...
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Hello Guys, We have Jira Service Desk Cloud version and we have Automation for Jira plugin. In order to close the tickets automatically after 3 days in Resolved I wrote a Automation rule. It...
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If I resolve an issue, type a comment and click "Resolve" The costumer does get the mail notification. I want the comment I type to be included in the email notification. Our costumers do not make a...
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Hello folks, I am currently working on setting up a Jira Helpdesk. Since our company us relatively small and only serves a few major customers, we have decided to create a project for each customer. ...
- Question
- jira-service-desk
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During setup I set the default assignee of my project to the project lead. In production I wanted the default assignee to be 'unassigned'. However after changing the new tickets keep on going to th...
- Question
- jira-service-desk
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Post adding agents to users and roles tab, we haven't received any email to activate
- Question
- jira-service-desk
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Hi Team, Need JQL documents and syntax list from admin perspective to validate my SLA stuffs. Can you please share any documents related to JQL syntax and standard functions usage. Let me know if ...
- Question
- jira-service-desk
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We are making use of Jira service desk I am looking for a method to prevent certain users from being added as Requested Participants. This use case is to prevent looping when clients cc mulitple mai...
- Question
- jira-server
- jira-service-desk
- server
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Hi guys, do we have any way to archieve to make comment field on customer portal to be a rich text render? We need the @User function on customer portal
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Hi all, I'm having issues with two of my JIRA Desk automations, the Auto Close Issue and Prompt Customer for Comment automations. When I set the Run Rule as to 'User who triggered the rule' t...
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We use JIRA Service Desk 3.0.11, JIRA Core 7.0.4 and JIRA Software 7.0.4 software. We have a menu selection choices which are given as a part of a Multilevel Structure form and the user wi...
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We want to force users to create tickets through our Service Desk portal, however some of our licensed Jira Software users are just choosing the project from within Jira Software and creating the tic...
1,121 views 1 0 Deleted user December 4, 2018 -
Hello, We have CSAT turned on for our cloud solution. I was wondering if there is a way to set up/customize an auto-response for when people leave feedback for us. For instance, we wou...
- Question
- jira-service-desk
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Hello, It is possible to configure Jira to receive email request from all users in a certain domain. We have for example 200 customers, they are all in the same domain. Can I add only one or...
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Hello, In our contractual SLA, the customer are not allowed to reopen a ticket and they must have to open a new ticket. It is due to the fact that a lot of them ask several questions on the same ti...
647 views 1 0 Deleted user December 4, 2018- Question
- jira-service-desk
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Hello, May someone provide possibilities to synchronize JIRA Service desk (status, comments, attachment, summary and so on) with other ticketing tools like ServiceNow. There are several...
- Question
- jira
- jira-service-desk
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We had an internal audit and basically the only required attribute for the cookie is the "name" field. Common optional attributes are: "comment", "domain", "path", etc. The "secure" attribute must be...
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I would like to lock down incoming MAPI requests to Atlassian on my firewall. What IP address range do I need to white-list?
- Question
- atl-cloudmisc
- cloud
- jira-service-desk
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Currently my company using the Jira Software for software development & issue and Jira Service Desk for our support teams. (User license = 50) Now the board plan to use Jira Core (project manage...
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Hi, Is it possible to add a little "pop-up" to issues in a queue? For example: I have the queue "my To Do´s". If the customer adds a comment or something else get changed, I can´t "see" it directly...
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