Community resources
Community resources
Community resources
Jira Service Management
-
hi, When I reply to gmail or outlook, the comment looks like this. but when I send it from Yandex, it looks like the other picture. How can I solve this problem, can you help me? &nbs...
-
I would like to add the resolution comments (how the issue was resolved) to the Request Resolved notification that is sent to the customer.
- Question
- jira-service-desk
-
On the customer portal page there is only the option to create a request but not to view your requests. Is there a way to set up the portal so a customer can see their requests filed?
383 views 1 0 Deleted user July 27, 2018 -
...otifications not being delivered. I think we're just going to stick with Public comments, and have hidden the "Internal Comment" button. The only nuisance left is the key binding (Control + Enter) s...
-
I need to include create task vs sub-task from Request form, check the attachment
- Question
- jira-service-desk
- jql
-
I'm using a 7-day trial version and supposedly it already expired. I just don't see anything related to this expiration. I'm going to purchase the version but before i want to know where to get that ...
-
By default creating a service desk project puts it in an auto created jira project category called 'service desk' We recently re-did our project organization and it would make sense for us to put th...
- Question
- jira-service-desk
-
In a SaaS model How can we link One ticket/Issue with One SLA if we have created a couple of SLA plan? The idea is not to display all SLA plan for a specific ticket but only the one that is attached
- Question
- jira-service-desk
-
Hi out there, we are using Jira Service Desk and have multiple queues ordered by SLA. Right now it is possible to ignore the order and just decide to take a lower priorized ticket. Is there any way ...
-
Hi Team, We are currently using jira cloud. I want to create a distribution list (DL with set of users) as user name and make it available in "Assignee" so that others can assign bugs to this DL, s...
- Question
- jira-service-desk
-
Hey. I have an issue with fields disappearing in the customer portal. Look at this: When customers create an issue in our portal they have the description field: When I create the issue t...
-
Hi Team, I'm having requests from Customer who is stating that the customer notifications are switching off. I don't know if this is the Customer incidentally hitting the button on Portal or link in...
-
I would like to give one of my agents admin permissions. How do I grant them permission?
- Question
- jira-service-desk
-
Hi, The sync between Service Desk customers and Atlas contacts seems to work well. When a Service Desk customer is created, then that customer is added as an Atlas CRM contact. Won...
-
Hello everyone, spoiler alert: I'm not super technical so please bear with me. :) Obviously, Jira provides a lot of dashboards and the option for queries to narrow in on the stats you want. To me, ...
- Question
- jira-service-desk
- jira
- report
-
There is any way to review ticket or group tickets by: Issue type or group ticket by assignee or group ticket by any other selection? like by status, by reportes and see it grouped?
- Question
- jira-service-desk
- jql
-
I'm trying to set up some Service Desk SLA's and we have new hires and termination tickets that come in with a specific "due date". IE: Term this user on 7/31 @ 5PM. However, for terminations ...
- Question
- jira-service-desk
-
Hi, i'm trying to use the jira service desk rest api to retrieve the satisfaction information for a request (star value and comment). Unfortunately, looking thru the rest api and w...
-
Hi, I'd like to import a new project with a JSON file on my personal workflow with personal statuses. My issue is that I've several errors on my personal statuses when I import the file because the...
-
Hello there, I have a basic need but didn"t found out how i can reach it. In a transition screen i want to reset a date (customfield datepicker) with a blank value. I ...
-
Hi, Is that possible to hide the dashboard button in the navbar of jira service desk easily ? I have the same questions to hide some option of menu in the nav bar? Bests
-
Hello, I am trying to develop a plugin for jira service desk, and I would like to know if it is possible to add to or modify the table listing requests. For example, I would like to add anot...
-
I have tried share dashboard then added the groups then shared the link https://jira.scientificgames.com/secure/Dashboard.jspa?selectPageId=21906 but its showing below error to my team mates....
- Question
- jira-service-desk
-
how can i prevent a specific agent to comment to customers on issues.
- Question
- jira
- jira-server
- jira-service-desk
- server
-
Now say in Active directory, I have an employee Ajay and his manager is Rohan. Now isn't it possible that when Ajay raises an internal ticket, using active directory it sets approver to Ajay automati...
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 7 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |