Community resources
Community resources
Community resources
Jira Service Management
-
Can i somehow customize the email from which customers receive notifications from our helpdesk? I want to it be something else that jira@[companyname].atlassian.net. We currently use the cloud servi...
- Question
- jira-service-desk
- jira-service-desk-cloud
-
Sometimes colleagues reply on notification emails (from Jira servicedesk) via email. The reply is added to the ticket as a "shared with customer" comment. The customer gets an email of the reply...
-
If you create a KB article from your Jira SD issue, is there any way to get certain automatic labels to said article based on some of your issue classifications? For example if your Reporter w...
-
According to this page https://confluence.atlassian.com/servicedeskserver0315/managing-service-desk-notifications-957506167.html " Approvers receive service desk notifications when a reques...
- Question
- jira-service-desk
-
If any body know how to create new customised workflow. Please help me and shared helpful document.
-
Hi, We use Jira Service desk where our customers can log on to the portal to add incidents. The problem is that for some customers there are several countries involved. We would like some kind of ...
- Question
- jira-service-desk
-
Hi, My question https://community.atlassian.com/t5/Jira-Service-Desk-questions/AUI-form-validation-in-Jira-Service-Desk/qaq-p/997331 has been marked as SPAM. Can you release it? Thanks...
- Question
- feedback
- jira-service-desk
-
how i can measure teams performance (response and resolution times ) for assigned issues versus these issues SLA time
- Question
- jira-service-desk
-
WHy? Having the same user assigned to both the reporter and assignee roles may cause your SLA to work incorrectly.
- Question
- jira-service-desk
-
JIRA v7.13.0, JSD v3.16, AUI v7.9.9 I need to perform form validation using Javascript. Let's just say that doing it using workflow validators is not an option for me. According to https://do...
-
...ollowing error: Name: queues - Status: 500 - Type: xhr - Initiator: batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&hea…-not-opted-out=true&richediton=true&a...
- Question
- jira
- jira-service-desk
-
Hi, I have a terrible problem. we have working Hours calendar(8-16). Issues that are assigned to technicians before the end of the working hours, their SLAs pause but issues ...
- Question
- jira-service-desk
-
Jira Software 7.13.1 JIRA Service Desk 3.16.1 Problem: When creating a new JSD proyect error "hmm... we couldn't create your project due to an unknown error" appears. Log details: Uncau...
-
I created a service desk project with a kanban board so it would be easier to see the requests coming in. I have multiple issues types, in which each issue type should have specific fields (...
-
Hi, I had added javascript as a new resource (via scriptrunner) which applied to Jira Service Desk with below js code: window.onload = function() { var inputTags = document.getElementsByTagName("...
-
Change of default language does not work. I want to change it to English and in help, it says where to go. I went there. It is already English but the language is still Danish. Furthermore, it says (...
- Question
- cloud
- jira-service-desk
-
I'm afraid to ask... I do not see an option to change the background pages from White, to a less brighter color. With all the research that has happened in the last 10 years, you're STIL...
- Question
- jira-service-desk
-
Using the request portal we have an attachment field for most requests. We would love to have a standard project scope template in confluence that our customers can fill out and then upload to the re...
-
Afternoon, quick question. We have 3 separate ServiceDesk projects for 3 different teams that share issue type schemes, custom fields, etc. The issue is that when we move from one project...
955 views 3 0 Deleted user February 1, 2019- Question
- jira-service-desk
- jira-service-desk-cloud
-
I'd like to add a new user to a project, but they first need Jira access. How do you go about this??
- Question
- jira-service-desk
-
HI guys, Does someone know if there is a way to import a list of users from a CSV file to Jira Service Desk internal user directory? Thanks a lot!
- Question
- import
- jira-service-desk
- server
- user
-
Can I use my domain for the portal?
- Question
- jira-service-desk
-
Jira Cloud Service Desk Project Error: When trying to adjust Request Types so that certain visible fields are Required. In detail: admin will click the desired field to be required, select Y...
-
I Hello. We have the follow licenses for Jira: SEN-xxxxx - Jira Software (Server) 10 Users: Starter License SEN-xxxxxx - Jira Service Desk (Server) 3 Agents: Starter License installed o...
-
The Priority is preset based on the JQL i created which is based on our own SLA. however when a customer creates a ticket on a request type he/she chooses. the priorty on the ticket changes it self.&...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 12m ago | ||
| July 29, 2026 7:47 AM PDT | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |