Issue Linking

[Dan Kelly]

I am wondering if it is possible to give the customer the ability to link issues within JIRA service desk. I was hoping to create an issue type that represents a physical asset with two data points on it. When the customer creates an incident, they can then link the assets they created through the portal directly to the new incident. From the linked issue I can then configure SLAs to be fired off dynamically based on the two data points within the physical asset issue.

I have looked into the asset management plugin but it is way overkill for this use case. Wanted to tap the community and see if there are any workaround or simple solutions that can solve my use case.

[Jack Brickey · Accepted solution]

@Dan Kelly, while an Agent can create a link customers cannot. 

[Dan Kelly]

I thought that was the case, thanks for confirmation -- trying to come up with a workaround - or something that may fit my use case. Since I am fairly new to JIRA, thought I would ask around here first.