Community resources
Community resources
Community resources
Jira Service Management
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I am trying to use the Automation tools in order to trigger an event to occur in the case of an assignee change. However, I cannot seem to find a way with the list of available triggers for custom au...
- Question
- jira-service-desk
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Hi, I have an exiting Automation Rule in Jira Service Desk that gets triggered when the Component value is updated. We tend to have more than 1 component value. When we try to update the Compon...
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How do votes work in the community and where can we view the totals?
- Question
- jira-service-desk
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I'm using Jira Service Desk (JSD) and Jira Software (JS) in one instance. My Project in JS set to be available for browsing (read only) for Group "Anyone" and therefore public in our internal n...
- Question
- jira-service-desk
- jira-software-server
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I have a service desk project that when "agents" access the page from outside our network, the Queue page continuously refreshes and doesn't show the queues or queue data. It works on the internal ne...
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Hello, Is it possible to add new customer email addresses to the reporter field, without having to add them as a JIRA user first? Many thanks Aaron
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After the installation of jira service desk, I tried to create a project, but get a error message after klicking on Next. The error message says:"Hmm... we couldn't create your project due to an unkn...
- Question
- jira-service-desk
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why this rule does not run? do you have any suggestions?
- Question
- jira-service-desk
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I have been trying to use random email to send issues to the email that is linked to my jira service desk, but sometimes it doesnt seems to create a ticket on its own.
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I want to set up my service desk so that Agent1 has access to requests by OrgA and OrgB, and Agent2 with access to OrgB and OrgC. Is this possible?
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My organization has several non-mailbox email addresses used to generate alert tickets in Service Desk. The problem I'm running into, is that commenting or updating the status on the ticket sends a r...
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I feel like I am missing something really basic here and I apologize if that is the case! :( But in my project there were fields that I had to have put in there and now the entire ticket structure...
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Hello! there is some way to automatic refresh portal request page, after customer clicks in type request?
- Question
- developer
- jira
- jira-server
- jira-service-desk
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Gostaria de saber como faço pra configurar a resposta no email, virar comentário no chamado, pois quando o usuário responde no email, não chega no chamado o comentário que o mesmo fez.
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My company gets a lot of requests and we are having trouble finding responses in a sea of new requests when they go to our email. We find it in efficient to look at each individual task assigne...
- Question
- jira-service-desk
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[Jira Service Desk Cloud] The email address being sent to our clients is problematic. Can it change?
Using Jira Service Desk on the Cloud my team has set up many automated emails that get sent to the clients as they make requests and their requests change state (etc). There is however one LARGE p...
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I cannot see any option to add a collaborator, can someone help please?
- Question
- jira-service-desk
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After upgrade jira servicedesk to 3.12.2 and jira software to 7.9.2 Incoming Mail Handlers fail with this text: Este es un correo automatizado proveniente del servicio de creación de incidencias en...
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When users create tickets and need to copy text from another application such as Notepad if they try to paste using "CTRL + V", all new lines are stripped out. If they do a right click on the mouse ...
- Question
- jira-service-desk
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issue type = Content Update screen scheme for this issue type = MyScreen (contain 12 Fields) This request type which you can see on picture used 6 fields from above screen scheme. But wh...
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Dear all, In order to customize the view of the Jira SD Portal the Refined Theme for Jira SD as an Add-on was used and customized pictures added, which were made bigger. And the issue is that when t...
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Working on: Jira Service Desk - Cloud We were planning to incorporate email templates into the workflow. e.g. Within a status when invoked, based on selection of organization and choic...
- Question
- cloud
- jira-service-desk
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Can I control which customers an Agent has access to? I may want Agent 1 to have access to Customer A and Customer C. And I may want Agent 2 to have access to Customer B and Customer C.&n...
- Question
- jira-service-desk
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Hello, I am trying to set up a service desk project as an IT helpdesk and I need some assistance with the email notifications. So far I was able to set up the initial customer issue email...
- Question
- jira-service-desk
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