Community resources
Community resources
Community resources
Jira Service Management
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Not sure when this happened (likely over the Thanksgiving break), but all of the sudden my Jira Service Desk queues are all taking up way too much horizontal space, to the point where the last column...
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Hello! So I've ran out of ideas to try and solve this issue and hoping you talented people can offer me help! We're using Jira Service Desk in the Cloud and we had an internal staff member create ...
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We currently are running Jira 6.4# Server and are considering purchasing Jira Service Desk. Is upgrading our Jira core a requirement for installing Jira Service Desk? I've seen mixed info...
- Question
- atlassian-support
- jira-service-desk
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Does anyone else have "Select A System" as a dropdown option and if so, where can I find it in Service Desk?
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Hello guys, this is my first time over here. Is it possible to import/add labels from Confluence KB into a Jira ticket? I want to create tickets on Jira based upon confluence KB pages, I mean, I wan...
- Question
- confluence
- jira
- jira-service-desk
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How do you delete a board?
- Question
- jira-service-desk
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I would like to be able to create resolution groups on the support I set up so that I dont have to switch manually requests and incidents to each user [developer or system administrator] of th...
- Question
- jira-service-desk
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Would this not be a good idea if JIRA had a google translate engine built into their ticketing system? When operating SD ticketing for different clients across different countries it would be benefic...
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Hi everyone, I'm keen to build a search filter that helps me isolate issues that haven't changed status in the past two weeks or longer (i.e. an issue has been in a column for two weeks or more.) I...
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We are setting up Jira service desk server with the Email this Issue (Jeti) add-on on server and I'm having trouble with notifications and workflow transitions. Specifically, I am hoping that if an ...
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Dear all, Customer Portal default show "activity" that make view include many unimportant "Automatic response". I want hidding those "Automatic response" or only show "comments" history f...
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Hi, currently, we have 3 developers, 3 Jira-administrator and 3 service-desk-team and all they are different one. In short, we have 9 members and we have 3 lic...
- Question
- jira-service-desk
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Hello, we want to show linked issues to the one of our user, not to all. could you please suggest me on this.
- Question
- jira-service-desk
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Hi All, I am hoping someone can help me work something out. I currently support 7 organisations on my service desk each separated into their own Organisation. The issue I am having is that there is ...
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Is it possible to configure a Service Desk Project in cloud to enable customers to create requests on behalf of others? Thanks for any ideas!
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Hi, we recently have had feedback that our current configuration of Jira Service Desk for new Users to the Portal (Don't have an account), is confusing as the default landing page is the user "login ...
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I am setting up Service Desk for my association and I am preparing to set up the SLA's and Goals. I would like to know what are some successes others have had with setting up SLA's and Goals, a...
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Is there a way to pull data from the customer portal and drive picklist based on request type? Either through plug-ins or built-in?
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Hi guys, My questions might be vague, but i need to display information about a project (like a status) outside jira for my clients. The main requirement is that they will not have access t...
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If you and your customer use Outlook to send emails to open tickets in Jira, perhaps you can face an issue where the ticket is opened, but the attachments turn into a file called Winmail.dat. This ...
- Article
- jira
- jira-service-desk
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We have created a Project in Jira which we originally called "Document Flows" we now want to change this to "Service Desk". I have changed the project name everywhere I can find in the backe...
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Hi I have a Jira in multi language but some fields are in other language than user use. For example is my user profile language is English I have some fields in Spanish. Can I fix this? Thanks
- Question
- jira-service-desk
- jira-software
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Hi, i've big problems with my SLA. Enclosed you find a screenshot of my defined SLA: And i can see the violated SLA : But in the SLA report there aren't any entries: &...
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Hello, we are currently using Jira 7.3.0 including Service Desk as add-on 3.3.0 on our own Ubuntu 14.04 server. After installing new Ubuntu 18.04 server with stand-alone instance of Service Desk 3....
- Question
- jira-service-desk
- migration
- upgrade
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Hi, I tried to do automation for an SLA, but it doesn't trigger even though 28 issues have already exceeded the SLA time. If the SLA was violated during all processes, a mail should be sent. The ac...
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |