Community resources
Community resources
Community resources
Jira Service Management
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Hi, We are hosting JIRA on one server and now we want to install JIRA SD on a different server. Do we need to have a JIRA software/Core license to add to the server that the JIRA SD will be installe...
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Is there a way for requests to come in with the office location of a user is at next to the subject? Ex: Houston - Can't connect to monitor
- Question
- jira-service-desk
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Is there a setting in which a Jira ticket can show HTML format like I see on e-mails? Sorry if this is a vague or misunderstanding question. Perhaps the two screenshots I have attached will make sens...
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I have a requirement to customize the current home page which shows Popular projects and Recent ones along with an option to create new issue. Based on the feedback to restructure the home pag...
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HI, I am looking to add approvers list such that the user can select a specific approver from the list of drop down in the approver field. Thanks, Swetha
- Question
- jira-service-desk
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I was asked to come up with an implementation plan for JIRA Services Desk. Can anyone help me with a doc that outline the implementation process. Thanks! -Larry
- Question
- jira-service-desk
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Is it possible to pull information from a customer's profile to auto fill in a form. If they have job title, or Department information filled in can it auto fill for them? I want them to use th...
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Hi, I am a new admin and I need to give a customer visibility to ALL tickets in their project and their project only. We have cloud Jira/JSD and Confluence with 3 users and 3 licenses. S...
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Under dashboards/projects my service desk board. I'm trying to add a mailbox ithelp under project settings - email requests. We are using office365 and both pop and imap are enable...
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Hi I get an error when trying to delete or move any task/item between Jira Core and Service Desk. I have followed the guide here. The propertyValue in the SQL DB is [10205] but there ...
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Hi, I am connecting an insight object with child objects to an issue and want to filter on the specific object conected to this in an subtask. I tried to use the Filter Issue Scope in the Customfie...
- Question
- insight
- jira-service-desk
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Since JIRA Service desk server is not providing support for multilanguage so wondering whether it's possible to use following workaround or not and if yes then is there any addon or how it can be ach...
- Question
- jira-service-desk
- language
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Hi, I have beentestung and evaluating Jira SD in a cloud environment, however we will need to purchase server based due to out GDPR commitments with our clients on data storage. In my evaluati...
- Question
- jira-service-desk
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So with the recently announced Postmortems function in JIRA Ops I was incredibly happy... until I tried it. (If you're not sure what I'm on about, check it out here: https://www.atlassian.com/bl...
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the server response are slow. we tried different guides but the result is the same. we do not know how to improve performance.
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I can list these fields in a filter, but exporting to Excel gives blanks.
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Our IT Helpdesk team are using the Help Center portal to raise requests on behalf of customers. Our team raise several requests this way every day as customers are calling IT Hel...
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When a customer sends an email into the Service Desk the body of the email contains multiple entries to add colour to the text but there is no text in place. Is there an easy way to strip this out? ...
- Question
- jira-service-desk
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We have a customer that has a third party managing their production environment. Our company is providing specialist level application support for both and we use JIRA cloud for issue management. We...
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Hi there, We require users to get manager approval for remote access. With this in mind I have created a new request type with approvals. In the new request users are required to provide the follow...
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I work in a Brand & Marketing studio who use Jira for fee for service work and would like to be able to create a quote for service for our teams. Has anyone done this or know if it's possible? ...
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Hi Guys, We've recently rolled out Jira service desk for our company, we've got all the projects setup, everything seems to be ready to go. We've tested the tickets being created vi...
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Hello, I'm looking to customise my JIRA Help Desk Customer Portal - I'd like to replicate the buttons that JIRA provides in their example, as seen in the screenshot below.
- Question
- cloud
- jira-service-desk
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Hello, We are in the early stages of using JSD to capture support requests from our customers. Our customers will be reporting issues from within our website where they are already logged in. ...
1,307 views 4 0 Deleted user December 2, 2018 -
Hi, I am trying to add an automation rule that includes certain custom fields to be added to high priority incidents. Please help
- Question
- jira-service-desk
- jira-service-desk-cloud
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