Jira Service Management

Hello,   So I have created a custom field that allows customers to choose what O/S their platform is running on from a dropdown list.   What I am now trying to do is drill down a bit fu...

• Question
• jira-service-desk
• select-list

Hello folks, is there an option to integrate an online PDF or general attachment viewer if it's a word or other type of data so we can click the attachment, it opens in an online viewer and we can d...

• Question
• attachment
• jira-service-desk
• jira-service-desk-server
• pdf
• server

Hello to the support team and to the community. We would like to use Jira Service Desk as an email ticket system similar to OTRS. Customers should send their questions to a mail like "support@vwx.yz...

• Question
• jira-service-desk

Hi everyone ! I'm willing to pass my Jira Service Desk certification and I'd like to know if the course "Jira Service Desk Administrator Certification Prep" available on enable.atlassian.com is the ...

• Question
• jira-service-desk
• acp-400
• atlassian-university
• certification

Hi everyone. We are using Jira Service Desk in connection to Confluence. The Help Center has a link to customer portal with assigned Requests Types and allows to search for articles in the Kno...

• Question
• jira-service-desk
• link

We have the following requirements for our Incident workflow.    Need the ability to work tickets at level 1, and if needed escalate to a level 2 and/or level 3 groups. I understand we c...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I have a team member that can no longer view the board unless it is public, we have been using Trello for about a month and have not had any issues with it and the Team member in question has ...

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

I am running into the dreaded issue of receiving comments in a closed ticket.  Is there a way I can automatically turn off comments when an issue has been resolved?

• Question
• jira-service-desk

We are trying to get the issue collector of a ServiceDesk project accessible and functionnal for our logged (in Jira) customers. The collector is accessible through our webapp 1 - Theses Customers...

• Question
• jira-service-desk
• issue-collector
• jira-administration
• jira-service-desk-server
• permission

Hello,    I would like to set up a rule that would automatically change the status from "testing" to "in progress" after 5 days.    How could I manage to do that ?   th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When a customer is added as a participant, they get notifications from the issue as expected.  However, if the participant replies, it doesn't look like their replies are being added to the issu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am a UX designer and I work in a large company with different roles (Developer, UX). We work in agile development teams and use SCRUM. Are there any pros and cons to working with different types of...

• Question
• jira-service-desk

Hi all,   I have set up a Confluence - Customer Portal knowledge base, which in part is linked to our Jira Service Desk and it works really well, especially when a related ticket is logged, ou...

• Question
• confluence
• customer-portal
• jira-service-desk
• knowledge-base

Hi, We have just configured a new Cloud JIRA Servicedesk for our collauges and vendors. We haven't uploaded any guidelines hence I would like to disable / remove the input field på the landing page...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Are there options to bulk migrate portal only customers? I have 301 portal only customers that I need to migrate to Atlassian accounts.  This is to prepare for Atlassian Access - Azure AD user ...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I'm currently trying to customise a company service desk help centre, and have transitioned to the new help centre.  The option to include a custom banner and logo are there, but I can't seem t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I need to create a report that shows the 10 creators who creates the most issues. Does anyone know how to do this?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, we upgraded our Jira version in the fourth quarter of last year. After that we have not been able to comment on issues when browsing issues in filters.  we have different filters for open c...

• Question
• jira
• jira-service-desk
• jira-software

We need to maintain a document with issues and resolution details. This could be compiled automatically from the issues raised. This should also be accessible and editable for all user and it sh...

• Question
• jira-service-desk

Hi, I'm pretty new here and I have a user that claims she cannot share a ticket. On the project, for the edit issue permission it has been granted to Service desk customer - portal access but I...

• Question
• jira-service-desk

We have added customers to our jira service desk. But agents still can't find any customers' name when raise request on portal under "raise this request on behalf of".   That would be very app...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hey im trying to get all issues for the current logged in user     jql=project=\"" + sd.getProjectKey() + "\"&reporter=\"" + auth.substring(0, auth.indexOf(":")) + "\"";  &nbsp...

• Question
• developer
• jira
• jira-service-desk

hi, i am doing a confluence space home page for my team and we have a section where i will list down all my members, i was wondering if there is such function which i click on member's name of profil...

• Question
• confluence

I updated the 'Reporter' of an Helpdesk issue to the actual customer who is registered under their own organization as a user. It allowed me to update this value. I have added the organization value ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can we generate multiple issues from a single service desk request? We have multi-select field on the request page and would like to create an issue for each of the selected items in that field.

• Question
• developer
• jira-service-desk