Community resources
Community resources
Community resources
Jira Service Management
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IMP- How to maintain record of important issues and repeated issues and how to shared thisTo allUSER
Hi All, It seems that users are reporting the same issues so we want to add one feature to our JIRA SD as Evry issue with the solution are stored in somewhere which can accessible to all...
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Hi, Since the JSD portal view is completely useless, I migrated a customer account to Atlassian account to give access to the KB space in confluence. When the customer visits the po...
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We are planning to upgrade our current JIRA Sofwtare and JIRA Service Desk to version 8.0 and 4.0 respectively. Are you available to support us during weekend? Else, can you provide us the instruct...
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Currently, the "view" customer who submit requests on a Jira Service desk, is very limited. It seems like a customer can comment and see shared comments on the issue. If the issue is open the ca...
- Question
- jira-service-desk
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Customer Facing page by geographical location (different service portfolios) different landing pages
How do I make the: Customer Facing page by geographical location (different service portfolios) different landing pages
- Question
- jira-service-desk
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Hi, I'm new to Jira and have full rights, and I'm wanting to add approvers that don't need a Jira Service Desk license to approve those requests, and apparently they just have to be custome...
- Question
- jira-service-desk
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Is it possible to set a Service Desk reporter from a custom field? Here's how far I've gotten: 1) I am currently receiving a custom form with custom fields to create a Service Desk ...
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Is it possible to restrict the ability of creating new dashboards or gadgets to admins only on JIRA Service Desk? We would like to have one set default dashboard for our team and to restrict team mem...
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I just install a fresh Install of Jira Service Desk for testing purposes. I'm unable to login for first time use. I tried several ID and Password but unsuccesfull. Can oyu please help. This is my...
- Question
- jira-service-desk
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We've run into an issue using JSD 3.16.0 (Server) together with IBM Notes 9. Notes doesn't seem to render our customer notification e-mails correctly, omitting the button element and only displaying...
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Respected Jira Team, Can you please let me know how can i have grid in JIRA Service desk cloud. We need to have grids with multiple records / rows. We need to maintain efforts including other ...
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I want to place notifications for a deadline or meeting to a ticket. How can i do that?
- Question
- jira-service-desk
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required a checkbox field named approvals with values admin,security,dispenser now i need a workflow
i want complete details about that
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I'm just starting to look into JIRA for service desk implementation. My ideal implementation is to create a new customer account for our customer and assign some of the products they had p...
- Question
- cloud
- jira-cloud
- jira-service-desk
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Recently the developer of the Easy Sign Ups plugin said he was going to stop updating it. This plugin is very important to us since it allows us to connect through the client portal with our gmail ac...
- Question
- gmail
- jira-service-desk
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Hello, I'm trying to install Jira Servicedesk in a test situation. When I start the installer I get this error. Does anyone had this error before or does someone know how to fix ...
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Hi, I'm trying to configure JIRA Service Desk to manage support to users (customers). I don't want them to access to any Customer Portal, though. Neither I want to have users' self-registration (as...
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Hi All, Is there any ways to provide more functionality to the reporter for eg. Link issue from the customer portal. Our user's asking us to provide access to link issues from the customer port...
- Question
- jira-service-desk
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My workflow is all set with the customer as the approval, but when i login as the user, it does not prompt the user to approved or decline, & the user email does not received notification as well.
- Question
- jira-service-desk
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Hi, I want to trigger a custom field from "Hidden" to "Show" based on the response of another custom field above. In the image below, I have 2 custom fields on the portal, based on th...
- Question
- custom-field
- jira-service-desk
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Hi there! After last upgrade to JSD 4.0.0 I have a problem with characters encoding on Customer Portal. There is no polish characters, like ąśćł etc. Before upgrade there was no problem... How can I...
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Hi, I am trying to setup an approval/decline buttons in Customer portal for CAB approvals, how do I do this. regards
- Question
- jira-service-desk
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Hi, The current JSD KB portal view is a mess and not usable. A 600px width is a far cry from having a rich content experience we need in our KB articles. Therefore, I'd like to avoid using ...
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So, I have a question? Can i connect the My Jira service desk portal to my client issue tracking portal where it can be (Bugzilla, ClearQuest(IBM), QC) to import there issues to my portal? Thanks P...
- Question
- evaluator-resources
- jira-service-desk
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk S...
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| Subject | Author | Posted |
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| July 29, 2026 7:47 AM PDT | ||
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