Community resources
Community resources
Community resources
Jira Service Management
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If I place a ticket on "Pending" I'd like for it to show the end use why this is the case when they look at the ticket. So instead of the status saying "Pending", change it to say "Waiting for V...
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Hi I have just installed service desk yesterday and today it was down In the Catalina.out logs i see the following: 2018-09-05 21:36:02,821 Caesium-1-1 ERROR anonymous HostingMails [c.a.ma...
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Background for our IT department's implementation... We have a single service desk project for our help desk agents who act as the tier/level 1 and 2 support. Then we have multiple "inbox" projects f...
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Good afternoon At the moment I require your help, because a user within one of the JIRA projects is not receiving notifications, through the notification inspector it is observed that the pers...
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Background for our IT department's implementation... We have a single service desk project for our help desk agents who act as the tier/level 1 and 2 support. Then we have multiple "inbox" projects f...
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Looking to see if there are any limitations to Jira Cloud to integrate CTI? We would create a custom API to do the integration
- Question
- jira-service-desk
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i have a service request that was excalted but now i do not see where I can mark the issue as resolved
- Question
- jira-service-desk
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I've been using the automation rule to close issues waiting for customer info but I'd like to set the resolution field with a specific values- any suggestions? Thanks
- Question
- automation
- jira-service-desk
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In Service Desk when editing a Request type you can add links to the help text, [Google|http://google.com] but that opens in the same window/tab the user is currently in. Is there a way to mak...
- Question
- jira-server
- jira-service-desk
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Under my service desk project's customer notification for requests created it consistently sends out a "shopify" string. I have gone to the request created Notification and viewed...
- Question
- jira-service-desk
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I have a current service desk customer who I also am trying to set as a Service Desk agent/user. But at this point, I see him listed twice in the Service Desk customers. I can get him logged into J...
- Question
- jira-service-desk
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Hi, We have moved our mail server from rackspace to office 365 and after moving the email is not triggered to support team. But the reporters get email acknowledgement once they created a ticket. I ...
- Question
- jira
- jira-service-desk
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Dear all, please help me out on this one. all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can ...
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I have a customer community of 3,000+ customers. How do I get all of these customers into Service Desk in one bulk import action?
- Question
- jira-service-desk
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Hi all, I spent some time browsing, but couldn't find an answer to my question. Is there a way to customize the signup form for new customers? I would like to get to know more about new customers w...
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Hi Isn't possible to create an Issue from the "Jira Sevice Desk Portal" without a Atlassian-Account? Il tried with the following setting. But im must have a login. THX
- Question
- jira-service-desk
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Hi all, I'm in the process of setting up our third service desk, which we're hoping to use to allow external clients to email directly to raise a ticket. Our current service desk setup ...
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I want to search for all tickets that do not have an "organization' set. Any JQL query that does not involve typing in every Organization individually?
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I want to setup automation for my team, and read some articles. when I try to set an trigger for "when issue keep in one status for some time", I can't find it. so I lookup in the website,links bel...
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Hi. I have the JIRA Service Desk version (3.5.2) and the does not work correctly for me. Does not filtering correctly. can you help me please?
- Question
- field
- filter
- jira-service-desk
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Hello, I am struggling with unlocking pages, can I have permanent access to editing?
- Question
- jira-service-desk
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We are going to automatically create accounts for customers on Jira Service Desk. We also have Atlassian Access set up. What we are trying to achieve is: - for customers who already have an a...
- Question
- jira-service-desk
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User gets "We couldn't verify that you're not a robot. Try sending the request again" error message.
We have the same problem described here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/We-couldn-t-verify-that-you-re-not-a-robot-Try-sending-the/qaq-p/877681 In the accepte...
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I am hoping to receive notifications in some way for when a ticket is close to breaching. I do receive notifications every time a ticket appears in our system, but I am looking for a way also receive...
- Question
- jira-service-desk
- notification
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I have the most recent version of Jira Service Desk, and my manager is seeking a way to compare "Original Estimates" vs "Time Spent". Is this possible within Jira Service Desk? According to h...
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