Community resources
Community resources
Community resources
Jira Service Management
-
Hi there, we were trying to move JIRA Software and Service Desk to a new server. We followed all the instructions. JIRA Software is fine, with all its plugins. Service Desk is ok from the inside...
-
Hello Guys, We have Jira Service Desk Cloud version and we have Automation for Jira plugin. In order to close the tickets automatically after 3 days in Resolved I wrote a Automation rule. It...
-
If I resolve an issue, type a comment and click "Resolve" The costumer does get the mail notification. I want the comment I type to be included in the email notification. Our costumers do not make a...
-
Hello folks, I am currently working on setting up a Jira Helpdesk. Since our company us relatively small and only serves a few major customers, we have decided to create a project for each customer. ...
- Question
- jira-service-desk
-
During setup I set the default assignee of my project to the project lead. In production I wanted the default assignee to be 'unassigned'. However after changing the new tickets keep on going to th...
- Question
- jira-service-desk
-
Post adding agents to users and roles tab, we haven't received any email to activate
- Question
- jira-service-desk
-
Hi Team, Need JQL documents and syntax list from admin perspective to validate my SLA stuffs. Can you please share any documents related to JQL syntax and standard functions usage. Let me know if ...
- Question
- jira-service-desk
-
We are making use of Jira service desk I am looking for a method to prevent certain users from being added as Requested Participants. This use case is to prevent looping when clients cc mulitple mai...
- Question
- jira-server
- jira-service-desk
- server
-
Hi guys, do we have any way to archieve to make comment field on customer portal to be a rich text render? We need the @User function on customer portal
-
Hi all, I'm having issues with two of my JIRA Desk automations, the Auto Close Issue and Prompt Customer for Comment automations. When I set the Run Rule as to 'User who triggered the rule' t...
-
We use JIRA Service Desk 3.0.11, JIRA Core 7.0.4 and JIRA Software 7.0.4 software. We have a menu selection choices which are given as a part of a Multilevel Structure form and the user wi...
-
We want to force users to create tickets through our Service Desk portal, however some of our licensed Jira Software users are just choosing the project from within Jira Software and creating the tic...
1,111 views 1 0 Deleted user December 4, 2018 -
Hello, We have CSAT turned on for our cloud solution. I was wondering if there is a way to set up/customize an auto-response for when people leave feedback for us. For instance, we wou...
- Question
- jira-service-desk
-
Hello, It is possible to configure Jira to receive email request from all users in a certain domain. We have for example 200 customers, they are all in the same domain. Can I add only one or...
-
Hello, In our contractual SLA, the customer are not allowed to reopen a ticket and they must have to open a new ticket. It is due to the fact that a lot of them ask several questions on the same ti...
635 views 1 0 Deleted user December 4, 2018- Question
- jira-service-desk
-
Hello, May someone provide possibilities to synchronize JIRA Service desk (status, comments, attachment, summary and so on) with other ticketing tools like ServiceNow. There are several...
- Question
- jira
- jira-service-desk
-
We had an internal audit and basically the only required attribute for the cookie is the "name" field. Common optional attributes are: "comment", "domain", "path", etc. The "secure" attribute must be...
-
I would like to lock down incoming MAPI requests to Atlassian on my firewall. What IP address range do I need to white-list?
- Question
- atl-cloudmisc
- cloud
- jira-service-desk
-
Currently my company using the Jira Software for software development & issue and Jira Service Desk for our support teams. (User license = 50) Now the board plan to use Jira Core (project manage...
-
Hi, Is it possible to add a little "pop-up" to issues in a queue? For example: I have the queue "my To Do´s". If the customer adds a comment or something else get changed, I can´t "see" it directly...
-
Hi, we had tested Service Desk on a running Jira Server with another running add-on. The trial licence ended after 30 days and we had no time to test it like we wanted. So we had to deinstall it, be...
430 views 2 0 Deleted user December 4, 2018 -
Hello, My client commonly utilizes one email address for more than one person. However, they wish to have ticketing system where a user only sees their own tickets. Is this scenario sup...
-
Hi, Need a bit of help. In order to ease customer experience while keeping up the functionalities, i decided to hide some of the fields from the portal and populate them with defaul...
-
Hi I created a service desk project yesterday using the settings from an existing one. Since creating the new once I have had a number of permission issues that don't occur with the proje...
-
Hello! Does anyone know, how can I create Jira SD queue based on reporters email domain? Like users with *@test.com are in one queue and *@test.net are in another? BR, ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |