Community resources
Community resources
Community resources
Jira Service Management
-
Hi, We currently us MS planner to give us a visual representation of JIRA tickets, however this is a manual process which is not ideal. Is it possible to create a KanBan board for t...
-
Hi I am trying to configure Jira Service Desk for Incident Management. When analysing a ticket the work log provides insight in the timing. Is there a way to export this??
- Question
- jira-service-desk
-
In a create screen I have many tabs, but they are not looking like a tab, they are just looking like labels in the screens, Find below screenshot for the reference. if possible suggest ad...
-
What are the tools and techniques you use to address Jira Server performance and outage avoidance?
-
I am trying to import users (Read Only, with Local Groups) into Jira Service Desk. I am using an Active Directory Security Group to determine who should be able to access the Jira Service Desk ...
-
Hello, I know I can check the current issue type by using the following: if(issueContext.issueType.name == "Incident") { //do something } else if (issueContext.issueType.name == "...
- Question
- jira-service-desk
-
Is it possible to add members to the organization via script? For example, via Scriptrunner?
-
Hi all. I've just set-up service desk and most of my clients are still sending me requests via my work email and Trello accounts. I want to create these requests manually in Jira Service Desk, by ad...
-
I'm trying out Jira Service Desk, and working through the (somewhat) helpful Getting Started sections. I've setup JSD as ITIL, as it's for internal users only. I want to get all our users (who h...
- Question
- jira-service-desk
-
Is there a way to use smart values with custom fields within the "Hidden fields with preset values" within Service Desk since we already have Automation for Jira? Example: I want to set th...
- Question
- jira-service-desk
-
Hello, We already have license for Jira and we have a pack of customers. Can you please shed light on how we will be charged for this software? We will be charged for each account or we will be cha...
- Question
- jira-service-desk
-
I wonder about possibilities and potential use case for integration: - Ticket Mgmt in JIRA/JIRA SD/JIRA Ops - integrated with OpsGenie and monitoring - integrated with Asset Mgmt from Inisght - i...
-
Hi, Anyone else having issues with Jira Service Desk not allowing page scrolling when a customer taps on a datepicker field to select a date? We are finding that customers cant scroll the page when...
-
...o open tickets. I also would like ALL customers to be able to post a "public" question where either community or our team will answer a public "answer". I see that Atlassian has Answers tools and a...
- Question
- jira-service-desk
-
Greetings, Based on the following article, Service Desk Widget may be available only if the portal is login-free, which is not an option for us for far. Is there any option (or CR created) ...
- Question
- cloud
- jira-service-desk
- widget
-
Hi when i send e-mail to project A it creates a ticket and when i forward the same e-mail to project B it add a comment on project A not creating a ticket on project B? how i can avoid this?
- Question
- jira-service-desk
-
I have a workflow where I would like the customer to accept and offer, hence transition the issue from waiting for the customer acceptance to start work.
- Question
- jira-service-desk
-
Hello Community, Is there a proper way to automatic assignment depends on how many active tickets belongs to a user? Let's say we have two employees involved to resolving issues, Alice with...
- Question
- jira-service-desk
-
We use Jira Servicedesk in our company for about 300 users (employees). We synchronize our Active Directory-users to Jira-Servicedesk and that works. How can we automatically add all employ...
-
Hi, We are in need of some support for Jira Service Desk. We have the setup mostly complete however having problems with customer external links. Namely, the reset my password and accepting the port...
- Question
- jira-service-desk
-
Sometimes, we or customers can get double/triples notification e-mails for JIRA after creating the issue. They have the same contents. we checked the outgoing email log, we we see below error: ...
-
Is there a way to view the JIRA Service Desk email inbox or even just the emails for an issue? He have a few customers that are not able to "write above the line" and then the reply comments from th...
-
Hello, I am configuring the client portal and it does not allow me to attach files. I put the configuration that I have and as shown in the portal. thank you very much!!!
- Question
- attachment
- client
- file
- jira-service-desk
- portal
-
When we attach something in Service Desk, sometimes the customer receives it as an attachment, but sometimes they have to log into Atlassian which confuses them (we don't use the portal) - so then we...
- Question
- attachment
- jira-service-desk
-
Hello, We are currently using HP Service Manager and would like to migrate to JIRA SD. I would like to what kind of flows in JIRA SD comes out of the box such as 1. Change Managem...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 29m ago | ||
| Saturday | ||
| Friday | ||
| Thursday | ||
| Thursday |