If a customer belongs only to one organization, can I remove the "Share With" field?

[Michele Penzo]

Hi,

We use the Jira Service Desk on the Cloud. 

If a customer belongs only to one organization, can I remove the "Share With" field? I'd like to share automatically the requests the customer creates with all his/her colleagues.

I'd like to hide the "Share with" field.

[Angélica Luz]

Hello Michele,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to remove the "Share with" button if the customer belongs to an organization.
We have a feature request suggesting the ability for admins to set the default value for the field:
- https://jira.atlassian.com/browse/JSDCLOUD-4638
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica