@Keith Burt, where are you getting this error? Are you trying to create an issue in the portal or the application? The error would seem to be saying that a required field has not been populate. However, 'raised by' would seem to equate to reporter but I have never seen "Raised by" specifically mentioned so am wondering if you have a custom field here and it is required when creating an issue? Have you historically been able to create tickets?
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