How can i automatically close the incoming tickets based on the issue summary?

[Saravanan_Soundarrajan]

Hello,

    I would like to automatically close some of the JIRA tickets based on the issue Summary.

    For Ex- I have some of the tickets which contains the summary as "Update failed for following table <Table name>". 

In the above scenario i would like to automatically close all the tickets which contains the text like "Update failed" in the Summary Field. We are using On Premises edition of JIRA.

Any possibilities? 

[Boyan Angelov (Nemetschek Bulgaria)]

You can also try with Automation rule, where for the Issue Created event you can filter the issues by 'Summary ~ "Updated failed"' and Transition the issue to Closed as action.

[Saravanan_Soundarrajan]

This automation rules are applicable to On-Premises editions ?

[Boyan Angelov (Nemetschek Bulgaria)]

Yes

[Alper Sari]

Thx Boyan, worked for me :) 

[Alexey Matveev]

Hello,

You would need a plugin for it. For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could add the SIL post function to the create issue transition with a code like this:

if (contains(summary, "Updated failed")) {

 autoTranistion("to close", key);

}

[Saravanan_Soundarrajan]

It looks like paid add-on. Is there is any open source add-on's are available to perform this operation?

We are not using cloud edition. Is this is applicable for On-Premises edition as well?

Kindly help.