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Error: Jira Service Management - Cloud

NGP
NGP
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January 16, 2025

 

 

Error: Jira Service Management - Cloud- It looks like our database is taking a little linger than usual to sync up. Wait a few momente then try again.image.png

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Marc - Devoteam
Marc - Devoteam
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January 16, 2025

Hi @NGP 

Welcome to the community.

Please wait or try a different browser or incognito window.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2025

Hi @NGP 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1090105

 

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Manoj Gangwar
Manoj Gangwar
Community Champion
January 16, 2025

Hi @NGP Welcome to the community!

If the problem persists for you then I would suggest you raise a ticket with Atlassian using the below link.

https://support.atlassian.com/

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Marc - Devoteam
Marc - Devoteam
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January 16, 2025

Hi @Manoj Gangwar 

They can't as they mentioned that they are on a free tier plan.

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NGP
NGP
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January 16, 2025

I couldnt find the option for ticketing on FREE tier at my login//

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Marc - Devoteam
Marc - Devoteam
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January 16, 2025

Hi @Manoj Gangwar 

As Community Lead, you cloud mention Atlassian Support (I think) and mention this issue to them.

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Manoj Gangwar
Manoj Gangwar
Community Champion
January 16, 2025

I have done that, the support engineer will respond on this thread. 

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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