Jira Service Management

I'm about to use JSD for the internal escalation but one POC that I need to prove is that let's say if techops would like to escalate jsd ticket to QA team which also has the JSD project, ...

• Question
• jira-service-desk

how many possible ways one can create issues in service desk

• Question
• evaluator-resources
• jira-service-desk

I have two custom Text Field - (Single Line) fields in my project. Each field contains a number. I am using a Scriptrunner Fast-Track Post Function to transition my workflow when Field Value 1 ...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi,  I want to define auto replies for customers who send a ticket to our support mail id on Jira ServiceDesk. I see that the page Outgoing Mail, as in: Jira Settings > System > Outgoing...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

In JIRA Service Desk, how can I give someone permission to "add organizations" from the customers page (https://jira.hostname.com/projects/projectName/customers)? I gave this user the role...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello folks, I know we can configure Service Desk projects to represent SLA information important to our processes (see here). Is there any way to do something similar for projects that are not in S...

• Question
• jira-service-desk

I have this widget (round icon with question mark) from one of my Service Desk, which is available to my customers.  As this widget is connected to the service desk, which in turn has Confl...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• wordpress

We have a service desk that delivers escalations up to a Software project that houses Developer resources. I would like to make it so when my Tier 1/2 Techs are working in the service desk they can s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

If a service request with approvals come in, and there is only one individual in an org that can approve it how can I force this condition? When issue is created> New Condition> JQL Condit...

• Question
• approver
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jql

Hi Team,   When i make a custom workflow in Jira Service desk  how do i select the appropriate scheme and attach to it.

• Question
• jira-service-desk

If I purchase a 100 agent Jira Service Desk Data Center license (20000 USD), and in 3 months need to upgrade to 250 agents, is the cost 36,000 USD, or are there any discounts for the upgrade within t...

• Question
• jira
• jira-service-desk

I am a site admin for a new cloud based JIRA service desk instance. For soem reason when I go to view any of the customer portal elements to see what they look like I am presented with a blank scree...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, i want to create a signatur with the canned response function. And there is a mailto emailadress, how can i render this?   Thanks in advance. Regards Nicole

• Question
• jira-service-desk

Needing some advise of how to link any service desk tickets to our projects in Jira Software By this i mean and "requests" that come through from customers that use the service desk that a developer...

• Question
• jira-service-desk

Hi everyone, I'm looking to create subfilters for our scrum board so that I can filter issues that have been in a column for 2 weeks or more (using the JQL query below): project = PROJECT...

• Question
• jira-service-desk

Hi, what's wrong? Each time i add a customer to an organization the welcome mail is send, how can i change this. Thanks in advance Nicole Wieser

• Question
• jira-service-desk

Hi,  My team would like to access "sample agile" to better manager their tickets. Unfortunately, even if the "sample agile" appears in their project menu, when clicking on it,  a "Licen...

• Question
• jira-service-desk

I'm building a Plugin for help customers to create insuis in Service Desk, actually is only working with Project Users (Managers, admins...) but not with Project Customers.   They can create w...

• Question
• atl-dev
• developer
• jira-development
• jira-service-desk

Hi All, Is it possible to put an info message field on Create Issue Screen like this:   using Scriptrunner Web Fragments?   I have tried this one but it does not show me button o...

• Question
• adaptavist
• addon-com.onresolve.jira.groovy.groovyrunner
• jira-service-desk
• scriptrunner
• server

Validate / Enforce that the following people sign off/approve on the test coverage before they are able to transition from Testing Queue -> Deploy Queue: Original developer of the ticket (assig...

• Question
• jira
• jira-cloud
• jira-service-desk
• scriptrunner

I am trying to setup login free portal for many sites are there any tutorials to follow?  Also what level of permissions do you need to get going?  I do not see the the project settings in ...

• Question
• jira-service-desk

We have all of our support requests going to our Corporate G Suite, Google Groups address.  Can I use that email address to connect to Jara Service Desk?

• Question
• jira-service-desk

I have a jira user who is unable to see a particular project. On looking at that project it appears he has been added to it. But on investigation he appears to have a 'ghost' account - he a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I managed to establish an application link between my jira service desk cloud eval version with my self hosted jira software (7.2.3) I can link issues, but now I want to synchronize the users f...

• Question
• jira-server
• jira-service-desk
• jira-service-desk-cloud
• jira-software

When a customer searches the knowledge base from the portal and clicks on the link, the customer is shown the article inside of jira service desk. We would like the article to open in confluence.

• Question
• jira-service-desk
• jira-service-desk-server
• knowledge-base
• server