Jira Service Management

I have jira software server installed with about 2 years of various activity.  Can I install Jira service desk on the same box?  Are they compatible?  or will they mutually corrupt eac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I installed in a new Jira Application Server with Jira Software and Service Desk in an Amazon Linux instance; I can create Software projects without any problems, but trying to create an Service Desk...

• Question
• jira-service-desk
• jira-service-desk-server

I have a field in my JIRA Service Desk project called "Service", it is a single-value drop down.   I have added the field to the Create screen for the "Service Request with Approvals" issue...

• Question
• jira-service-desk

Hi, After a migration... I'm trying to make some "necessary" clean-up in JIRA Service Desk. On one of my JSD project I have 5409 users added to the role "Service Desk Customers" (Project>Setting&...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have access to two accounts in JIRA - a group account and an individual account. When I log in i don't get the option to actually log in, it just simply logs me in as the group account user rather ...

• Question
• community
• jira-service-desk
• login

Hi, we're trying to set an approval step into our workflow. The issues are supposed to be approved only by certain users.   Here's what I am not getting: Anyone can edit the field "approvers"...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am trying to find out if JIRA service desk allows me to manually add SLA start time case by case. There is a default time set but I want the flexibility to edit the time when I create a new issue. ...

• Question
• jira-service-desk

We have a custom field on our service desk request called Opening Date. Is there any way to set our Time to Resolution SLA to pause until that date?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a customer that does not want to receive a notification email with his response in it every time he responds to a ticket.  Is there a way for me to remove these specific notifications for...

• Question
• cloud
• jira-service-desk

Hi  Wonder if someone can answer a question please? We are running Jira on a local server. We are using for internal support tickets from our users. Do you have to do any configuration of IIS ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   I would like to setup a custom rule which is a notification to a group of email address when an issue is raised and other custom fields are true. Can I send such notification to any e...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We would like to require our Customers to login securely by enforcing 2FA for the Service Desk portal.  Is this possible to accomplish using the Atlassian Access product or is there a different...

• Question
• 2-factor-authentication
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

We are using the cloud version of Jira Service Desk. When a customer creates a request in the help center portal his organization will be added as shared with. But if we embedded the request form i...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am looking for a way to send a custom email to one agent including custom fields once a ticket transitions to a certain status. I believe I would be able to do under Automation rules except I am o...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, When some of our users try to access our Jira Service Desk to submit a ticket, they are getting an Unauthorized (401) message that says "Encountered a '401 - Unaturhozed' error while loadin...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a challenging assignment with which I could use the communities help.  I need to show three ways to get exernal data, lookup tables if you will, into a 3 or 4 level multi-select field-set...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Dear Specialist As we are Chinese users  of JIRA Service Desk, so we trying to search issue by filter created>=startOfWeek, it always starts on the Sunday of a week. We would like the filter...

• Question
• jira-service-desk

Sometimes you cannot find the next step of workflow to click and it will not show after several times of refreshing. The button just disappared, how did this happen? But when you leave it there for a...

• Question
• jira-service-desk

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

As service desk agent i am trying to share a article to customer, but the articles shows the red padlock sign on it even though its not restricted in confluence and the customer has the confluence ac...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Please share me Document to know about Atlassian OpsGenie i want this to install and work on it .Please share me guide to know about this and setup thsi.

• Question
• jira
• opsgenie

I was trying to increase the width of projects drop down (when it is basic search not advanced)  in search for issues page in JIRA.  I tried to inspect the found that its a class without a...

• Question
• jira
• jira-service-desk

Здравствуйте. Установил сервер Jira Service Desk, настроил. При подключении клиентов к порталу для создания запросов, страница постоянно обновляется как будто жму F5, это происходит из под любого по...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am wondering if it's possible, whether through JIRA system or from an add-on, to auto-populate a field with a user's email address when you type their name (similar to when you type a name into the...

• Question
• jira-service-desk

I need to make a change to workflow to contain "Waiting for Client" is it possible? Also, with it being added does to stop the "clock" SLAs?  Thanks

• Question
• jira-service-desk