Problem witch mail requests

[apator_telemetria]

Hello

We want to cenfigure our service desk to automatic create issue from each email sent to specific address from all our clients. We stuck on administration->system->Incoming Mail 

When we set checkbox "Create Users " and click test we get error :Found 1 unprocessed message(s) in the imaps folder.
Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]:

how to solve this?

[Jack Brickey · Accepted solution]

you are looking in the wrong place. admin > system > incoming is NOT for setting up email channel for JSD project. Rather go to project > project settings > email requests.

here is a document to reference

[apator_telemetria]

That's right! We had configured it in both that places. After remove config from administration->system->Incoming Mail everything works perfect.