Why are my Knowledge Base Articles Restricted?

[Deleted user]

I am not sure what i am missing to make my Knowledge Base Articles available.

I created a Space in Confluence and connected it to my Service Desk.

I made the Knowledge Base visible for Customers in Service Desk.

But i still get the Message that the Articles are restricted and can't be seen by Customers.

The Articles are not restricted either.

What am i missing?

Thanks

Best Wishes

Michael

[Bryan Trummer - ReleaseTEAM · Accepted solution]

Hi Michael,

Not sure if this will resolve the issue but you may want to take a look at this article.

https://itops-testing-cdn.atlassian.com/jirakb/in-jira-service-desk-knowledge-base-articles-have-a-red-padlock-for-certain-users-and-cannot-be-shared-902497388.html

[Deleted user]

Hallo @Bryan Trummer - ReleaseTEAM ,

It seams it was a Sync mishap.

Thanks for the Link. I was looking for something like that, but couldn't find it.

Best Wishes

Michael

[Bryan Trummer - ReleaseTEAM]

Glad it was able to resolve your issue. 

[Debra Graham]

@Bryan Trummer - ReleaseTEAM - that link you provided no longer works.