Community resources
Community resources
Jira Service Management
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Hi, I have a problem understanding how to configure Jira SD for this issue. I have multiple projects ( Project 1, Project 2) and I have Jim and Alex(both customers on the portal). I want to Jim to ...
- Question
- customer
- jira-service-desk
- permission
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Hello, we are running a JIra 8.0.0 with Service Desk 4.0.0. Customer notification language ist set to "German". We have also translated the "Customer notifications" template. The variabl...
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Hi, I have a problem understanding how to configure Jira SD for this issue. I have multiple projects ( Project 1, Project 2) and I have Jim and Alex(both customers on the portal). I want to Jim to ...
- Question
- jira-service-desk
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Hello, I had mistakenly pulled the Description field off of a screen, which I believe affected Email Requests not being able to create tickets. I have since fixed all the screens that might hav...
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Hello, We need to be able to allow customers of our JIRA Service Desk to partially complete a form, save it, return to complete at a later time, and then submit it as an issue. I have looked a...
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How to I fix this issue? Some of my support desk customers are seeing a narrow view of the table or requests instead of the wider full view (like what I see when visiting as a customer). It is also ...
- Question
- bug
- cloud
- jira-service-desk
- jira-service-desk-cloud
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On an existing service ticket, is there a way to add another JIRA user to see comments and/or the entire ticket? The @name function does not work in the comments. What does adding a name to "R...
- Question
- jira-service-desk
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I would like to be able to order reference field, add a priority and status fields to the customer facing board. please see image below:
388 views 2 0 Deleted user March 5, 2019- Question
- jira-service-desk
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UPDATE: There is currently no resolution for this issue right now. Please see the accepted answer below for details. ---------------------------------------------------------------------------------...
4,514 views 12 3 Deleted user March 5, 2019 -
A user has set up an Overview Dashboard which shows all tickets for several projects. The problem is when a ticket gets changed to a status of " Waiting for Customer", those tickets disappear f...
- Question
- jira-service-desk
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Dears, We are planning to buy a server version Jira service desk and I have a question regarding the number of licenses we should buy. We have a set of users that are currently identified as agents...
- Question
- jira-service-desk
- licence
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After upgrading from Jira 7.X to Jira 8.0.1 and Jira Desk Server to 4.0.0 I receive messages from my support's email address in loop. I've look to my plugin management and I discovered that "JIRA Se...
- Question
- jira-service-desk
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Hi, I would like to create an issue type which automatically creates sub-tasks and assigns them to different people. Is this possible?
- Question
- automation
- jira-service-desk
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Hi, I want to assign different SLAs to different groups (e.g. A customers-> First Response of 1h, B customers of 6h, C customers 24h) of customers. I know that this can be solved by adding users ...
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After the upgrade of Jira Service desk from 3.8.1 to 3.15.3, the display of SLA times has been changed from Days / hours to time. How can I get the display back to days / hours? After upgrade: ...
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DB: Azure Postgresql 9.6 JIRA Version: JIRA Software 7.12.3 , JIRA Core 7.12.3, JIRA Service Desk 3.15.3 Seems its all related to workflow, can i request for the community to help. &n...
- Question
- jira-core
- jira-service-desk
- jira-software
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Someone added by mistakes team members as customers without organization. I don't have any options to delete them. How do I remove customers without organizations?
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Hello I did a merge from develop to a branch I want to return this commit Can you guide? Thankful
- Question
- jira-service-desk
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I am using the JIRA service desk cloud now, can I change the notification email sender to our mailbox such as support@ourdomain.com instead of jira@ourdomain.atlassian.net? if it possible, how ...
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Hi, I would like to find a way to identify which Request Type Group the ticket is created from so that I can preset a custom field value using groovy script. However I do not see the Request...
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Hi all. I'm trying to figure out a "best approach" for allowing customers to reopen a ticket. Currently, I have setup automation in the following way: 1. If "waiting for customer" ...
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I am trying to create some dashboards for SLA in Power BI by connecting to DB. I am able to connect to DB by using SQL Connector in Power BI Desktop. Did any body achieve this?
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Does anyone else who purchased Jira feel misled as to what this product can do out of the box with out spending another $3000 for add-on's. Templates and Creating an issue to make other preset ...
- Question
- jira
- jira-server
- jira-service-desk
- server
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We launched a service desk project for our company. We have a set of request types for creating and editing user accounts. Sometimes the information entered is sensitive and we don't want all of our ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Es posible que se notifique a mas de un cliente cuando se crea una incidencia?
- Question
- jira
- jira-service-desk
- new-to-jsm
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