Jira Service Management

I've just added Statuspage for JSD, however when back in JSD its not showing as usable? No configuration ability etc...........? Any thoughts.........

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We would like to know if any option/plugin available in JIRA service desk to trigger Jenkins jobs. Do we still need to install Jira Software? Currently,JIRA Agile - Jira Service Desk Applicati...

• Question
• jira-service-desk

Hi I want that reporter can edit fields of  issue after issue creation in service desk. Is that possible? thanks  

• Question
• jira-service-desk

Hello team, We have purchased the new license today, but still not able to create issue using "create" button on home screen. Also how can we remove/uninstall the JIRA Core application/warning, the...

• Question
• jira-service-desk

Just installed new jira 7.13.0 onto new server   Went to Outgoing Mail configuration It is only showing enabled and no option to configure  Any ideas? User is in the Jira-Administrator...

• Question
• jira-service-desk

Search results that get returned from the customer portal with the page title and body text from the article (as seen in the attachment). Is there a way to provide a synopsis or add metadata to the ...

• Question
• confluence
• jira-cloud
• jira-service-desk

It seems like the "Gallery" macro does function properly when rendering inside a Service Desk KB portal.  The thumbnail is displayed, but you cannot click to show an image.   This fun...

• Question
• cloud
• gallery
• jira-service-desk
• jira-service-desk-cloud

The Jira service desk is setup so that anyone can open a request . but when any customer who does not have jira assigned cannot open any requests despite the project setting.    

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, Can anyone help me to setup a email channel on my IT service desk project.    

• Question
• jira-service-desk

...bsp;    protocol="HTTP/1.1"                    useBodyEncodingForURI="true"    &n...

• Question
• jira-service-desk

Hi everybody,   I setup JIRA desk for my company. We have like everybody different issues types. Our cutomer request our service center by email. They can send email to 4 differents adress, ...

• Question
• jira-service-desk
• alias
• email

Hi,   I haven't found a way yet to export all issues (or a date range of issues) with time to first response or time to resolution included.  I can export the daily averages from the Time...

• Question
• jira-service-desk

how can i ignore certain type of request with specific subject?

• Question
• jira-service-desk

Hello Team   I read in a document that i need to do the two action : but i t doesnt work with me . when i access as anonymos i can not create issue.   error =    There a...

• Question
• jira-service-desk

Hi I am trying (with no success at all for the last few hours!!) to create what I think is a simple post function groovy script that will update a custom field as a Jira Service Desk ticket tra...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, my question is: Are there any experiences around with embedding the service desk widget in a wordpress page? Whe i tried to embedd it the code just disappeared. Alternatively there seemed to be ...

• Question
• jira-service-desk

Hi I am trying to get visibility from the customer portal for all requests regardless of service desk project or requester, as I am an Administrator. At this time I can only see the ones I created, ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am trying to limit our customers' access to tickets created by other people within a company. We have Company A that has 10 users. User 1 should only be able to see tickets where he is the c...

• Question
• jira-service-desk

Hello, I tried to create custom report under Service desk- Report tab. I was aiming to create series with Organization parameter as categlory. However, when I create / edit the series, is not...

• Question
• jira-service-desk
• jira-software

I'm struggling to find this in the documentation, but does anyone know how to enable notifications for subtasks? Subtasks are included in the same schemes as other issue types. When I use the notific...

• Question
• jira-service-desk
• jira-service-desk-cloud

I have my Customer Knowledge Base up, and I wanted to know if there is a way for a customer to subscribe to an article so they get updates when the article is updated or modified.  

• Question
• jira-service-desk
• subscription

Hi. I tried to switch to the new help settings by going  to project settings and portal settings and look and feel.  Now when I go to my portal   its blank and when I try to go to...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All, I am trying to integrated Jira Service Desk with Bamboo plan. I tried using the webhook and automation rules but seems to be an disconnect there. For some reason my request is not getting au...

• Question
• automation
• bamboo
• jira-service-desk
• webhook

I have a local Jira Service Desk + Software instance and I need help with a duplicate mail notification. When a Jira user open a issue in Customer Portal and is mentioned in a comment, two ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I accidentally sent my questions with confidential file through the owner's JIRA Service desk. Since it is owned by the owner's Service desk, so luckily the question is not public to anyone. W...

• Question
• jira-service-desk
• jira-software