Jira Service Management

Hi,   We would like to give some of our employees (end-users) access to our ServiceDesk as customers only. We also would like to have them identified via SSO and we know we have to subscribe ...

• Question
• cloud
• jira-service-desk

I am trying to copy a list of JIRA issues from the Service Desk and paste these issues to an Excel file. The data is pasted in one column instead of across the columns as they appear in the Service ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm creating a portal to receive requests from users. I created some workflows with static approver's list, however, I would like to configure this list and update it automatically based on requ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone,  I would like to know how (or if it is possible) to copy reports from the Service Desk to a Confluence page. What I am trying to do is having a single Confluence page with various...

• Question
• jira-service-desk

Apologies if this is too obvious a question but I can't find the answer online! I want to set up an SLA such that certain issues are resolved within two days. Support is only offered 9-5 so I'm goi...

• Question
• jira-service-desk

Is there a way to run a report to capture tickets created for a specific date and time parameter?

• Question
• jira-service-desk

Hi, I hope you can help us. We need to automate some Workprocesses in Jira. For example: we have a request type for new users. Theres a request type for creation in active directory, for create a ...

• Question
• jira-service-desk

Olá Bom dia. Estou criando um projeto service desk para atendimento de vários clientes da nossa empresa. Gostaria de saber, como posso configurar no portal de atendimento, para que quando o usuário...

• Question
• jira-service-desk

As a user, when i was opening my open issues i got this error, which is shown in image attached below.

• Question
• jira-service-desk

Is there an option to to create incident request automatically from phone call? 

• Question
• jira
• jira-service-desk

what is the difference between organisation and project when setting up?

• Question
• jira-service-desk

We unable to create an issue by using CREATE button when we will use this button it will give us popup like  "You will not be able to create new issues because your Jira evaluation period h...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a scenario in which a user wants to initiate a Service Desk ticket from an email but does not want others in the email distribution (cc'd in the email) to receive the Service Desk confirmation...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Lately our Jira service desk project has been adding blank comments to issues when a user replies through the email for the issue.  Not sure how this began or how to stop it.  Any one have ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, I Have working around with some issue so i have "Enter the safe mode" option some how the application liciense is  uninstalled when i try to install it its showing this error &nbs...

• Question
• jira-administration
• jira-server
• jira-service-desk
• jira-software

Hi Is it possible to Create New Issue in Service desk but with the Project and Request Type set to default values?  I have several projects available but spend most of the time in one.  If...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to be able to apply a specific styling based on which event triggered the notification. I would like to do something like this: <div class="${notification.eventname}"> And then h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

This is how we want to use it. The idea is that if the Org Leader logs in they can see all the organization's tickets across the board but for normal users who when logging in only see their tickets...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team, I'm Wondering that In my Jira  I have  3 Groups(X,Y,Z) each group contains like 10 users. Group X : a,b,c,d Group Y : e,f,g,h Group Z : i,j,k,l So in a project if any user is ...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• administration
• developer
• development
• jira-administration
• +6 more tags...

I need to correct a customer's first name. How do I do that?  

• Question
• jira-service-desk

When we trying to setup email request, its throwing the below error. Please assist us the same on priority. Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said...

• Question
• jira-service-desk

Hello Is any option or way to add new button to JSD (new field)?   Regards

• Question
• jira-service-desk
• jira-service-desk-server
• server

User is reporting there are tickets assigned to him but his queue is at 0. I confirmed queue is empty and there are outstanding tickets. Please advise. Jeff

• Question
• jira-service-desk

Hi! In my Service Desk Project i'm sending out Customer Notifications when someone adds a comment to an issue. In this mail, I added a "Rate us" section, where a customer can rate the experience of...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

I've just added Statuspage for JSD, however when back in JSD its not showing as usable? No configuration ability etc...........? Any thoughts.........

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud