Jira Service Management

I am the JIRA administrator and we were having trouble enabling modules for Service Desk. We used to have the modules working but for some reason Service Desk modules got disabled and all the service...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Es posible limitar el acceso de un administrador a un producto de jira para que no utilice un puesto de agente?

• Question
• jira
• jira-service-desk

I'd like to ensure that end users get an email update when we comment on their submitted tickets.  Please let us know how to check that, users are currently not getting update emails when agents...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to add a field with a list of applications available for a manager to choose from when requesting access to onboard a new employee.  Either a check box or a drop down list would be ...

• Question
• jira-service-desk

Hello - I'm new to reporting in service desk.  I need to show how many service desk tickets we had that started at Level 1 support investigation status and escalated to level 2 support within a ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I like to integrate Jira service desk(Our Team) and Zendesk(Our partner) where data also should transfer. Is there any way to do this? I didn't like to go with Plug-ins.

• Question
• evaluator-resources
• jira-service-desk
• jira-service-desk-server

This is possible? Outside the telegram, is there any other social network integrated with the jira?   See ya

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi community!   The Jira shows this messages when I click Users.  Can you help me?  

• Question
• jira-service-desk
• user-management

I have a trial license for Service Desk that expires shortly. I bought a Starter license the other day, however I cant see how I can change the license key. When I go the Versions & Licenses pag...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I'm wondering if it is possible to configure permissions in such a way that some customers can only see one group within the same project?  For example, I have a project named Alpha. Withi...

• Question
• jira-service-desk

Here is a screenshot of the error I get.  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I'm trying to get automation to post to slack channel or a person. The automation trigger, conditions and action pass, but nothing is arriving to Slack.   I know how to setup ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We need to flag certain changes for special review to ensure they do not impact our disaster recovery plan.  It appears an automation rule could be used to do this.  What field(s) should be...

• Question
• jira-service-desk

We allow external users to sign up our service desk. Can we set Jira service desk to add a new sign-up user to jira-servicedesk-customers group automatically?

• Question
• jira-service-desk
• jira-service-desk-server
• server

How can I create a dashboard that can have gadgets displaying reports from both issues in JIRA SW and JIRA Service-Desk? These would be separate gadgets - some from JIRA SW and some from Service-Des...

• Question
• dashboard
• jira-service-desk

I just reconciled the Service Desk projects we have with the Help Centers listed when clicking on 'Browse All'.  I see Help Centers listed that should not be and others that are missing from the...

• Question
• jira-service-desk

A common aspect of Opsgenie users don't immediately understand is how Routing Rules, Escalation Policies, and On-Call Schedules work together. When an alert goes to a team, the first thing it checks...

• Question
• opsgenie
• escalation
• route
• schedule

This question is related to the an approval workflow. If I would like certain service desk tickets be sent to a manager for approval, does that manager have to have an agent license? Or can that mana...

• Question
• atlassian-support
• jira-service-desk

We’re excited to extend this special joint webinar invitation to you as we’re joined by Dynatrace to demonstrate how Atlassian’s portfolio and Dynatrace can work together to reduce MTTA and MTTR.&nbs...

• Article
• dynatrace
• opsgenie

Hi All, I trying to find out where/what field in the database that records the SLA met or Not met.  We export the information into Power BI and I want to use this field to enable me to work out...

• Question
• jira-service-desk

Greetings. I'm reading about Jira Service Desk in order to learn about it and am able to implent it in the company I work at, but I'm confused regarding the customers and their usage in the software...

• Question
• jira-service-desk

Hello everyone - we've recently begun deploying OpsGenie throughout our organization, and one feature that we're looking to implement is the ability to notify external users who are impacted by a par...

• Question
• opsgenie

  Using JIRA CLOUD how to remove comment fields for issue Resolved screen, Reopen Screen and Invalid issue screen. I am not configure any place to this field.but shows all places. Please sugg...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does anyone know how you can display the list of attached files on a new screen, pretty much as you get when you look at the main issue screen and can see the individual files. The Attachments field...

• Question
• jira-server
• jira-service-desk

while i was going through creating an incident i want to create it on back date can i?

• Question
• jira-service-desk