Community resources
Community resources
Jira Service Management
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Customer is able to create issue from customer portal but he is unable to view those created request
hello team customer can create issue from customer portal but they cant view it in my requests . What's the problem , Thank you Regards
- Question
- jira-service-desk
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I am trying to setup a KB to deflect tickets from coming into Jira Service Desk that are basic troubleshoot articles that will deflect some minor tickets. I see that techs have the options to create ...
- Question
- jira-service-desk
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Jira Service Desk (Server version) notifications are not sent to customers, at all. I have Jira Service Desk and Jira Software. When a Service Desk request is made via the portal, the onl...
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As figure displayed. Regards, Eric Cheng
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So Smart Query works great if the values are all one word...like PEGASUS OPEN. But one project has the status TO DO. When I enter any variation of PEGASUS TO DO, it finds the project PEGA...
- Question
- jira-service-desk
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Hello team I saw in documentation thar before performing the indexing. i need to do actions bellow : a. Index recovery snapshot. b. Database backup I do not underst...
- Question
- jira-service-desk
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I set up a Custom Field for Department and I am not able to report on the fields in the Report Screen for Jira Service Desk Reports. I am able to see this field entry listed in the...
384 views 1 0 Deleted user March 25, 2019 -
In Service Desk Cloud, is there a way to give 'portal only customers' different levels of access? For example: 1. view only access 2. create and view We have a client who would like to restr...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Is it possible to trigger a survey for a user after they have submitted a certain amount of tickets under a specific project code? For example, if user A submits 4 tickets to Project ABC, can they wi...
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i downloaded the jar file but how to use it as i just saved in my java folder https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html Want to remove inva...
- Question
- jira-service-desk
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I have set up a new service desk (Cloud). I also use the email address from Jira. When I send an email from another email address(like a new customer will do), I don't get any people as part...
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I migrated my backup xml file from H2 to postgresql ,out of 4 projects in my account 1 is ok but 3 are showing the error "no issues were found on match your criteria" its empty May other field...
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Dear All, In a workflow, I need to pass a status only if one user from 4 groups have "validate" (on clicking to "Validate" button by example). One each group, there are multiple users, but only one...
- Question
- jira-service-desk
- validator
- workflow
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Hi, I can use below method to set new value for an attribute (as instruction from Insight document site) public MutableObjectAttributeBean createObjectAttributeBeanForObject(ObjectBean&nb...
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We are utilizing internal database,H2 for our Jira which has started causing issues, so we need to migrate the database to other database ,we prefered to use Sql Server 2016 . On the Jir...
- Question
- jira-service-desk
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We currently allow issues to be created via email. I would like to add automation so that custom fields are populated using values from the email. For example I would like to strip out the first wo...
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Hi Atlassians, our customer recently purchased a JSD license to add it to their Jira Software and Jira Core environment. However they are experiencing difficulties with creating Jira Service Desk pr...
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We recently purchased Jira software and are hosting it on our servers instead of using the cloud. In the cloud version of Jira, there is a bell that indicates the number of new notifications you...
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"Mensagem SSL não reconhecida, conexão de texto sem formatação? alguém sabe me dizer do que se trara este erro?
- Question
- jira-service-desk
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Hi I want to add menu to our navigation bar which will navigate to creating a service desk issue. I have followed the notes on creating a web section and web item using script fragments but I am not...
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Hello there! I'm new to the Atlassian eco-system and I am starting using Jira Service Desk for tracking support requests. As of now, the communication between our Service Desk and and custome...
- Question
- jira-service-desk
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Hello, I would like to use the servicedesk apis in my plugin, but I'm unable to figure out what dependencies I need to add so that I can access the classes: https://docs.atlassian.com/jira-serv...
- Question
- api
- developer
- jira-service-desk
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One of my clients ask me if they can cancel a request they already made or completed. Its like giving them persmision to change the status of a task (resolved/cancel) I when inside the SD but in the ...
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Hay All I am just getting started with opsgenie and i am trying, to get the watcher xpack in elastic to set the priority of the alert. But i cant see how to do it. any advise&...
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Hello Atlassian Support, Is there a way to manage two statuses in JIRA Service Desk. One status is for the customer and another one is for the Product Team? We have a CRM product Quiddity, whose Cu...
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| 12 | |
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| Subject | Author | Posted |
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| 44m ago | ||
| Friday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |