The default search bar on the Service Desk home page for customers does not search the KB, a Confluence space.
What I expect users to see is what is shown in the demo video, at about 11:30.
https://www.youtube.com/watch?v=x0GSghhnN4I
Also the "articles that might help" list does not show up at all (see video at 13:05).
The space is "attached" because all of its topics show up in the Service Desk list of categories, etc. If a user gets to a Confluence page that has a search widget, that search does work.
I suspect some sort of configuration problem but can't find one. This is on Cloud.
Thank you in advance, -Dee
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.