Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I'm setting up a new service desk, and I'm working with the SLAs for it. Specifically I'm setting up the Time to Respond metric. What is the difference between the metrics "Entered Status:...
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Client is considering moving from another product to JSD. Challenge featured here is managing customer ABC's clients (groups Client1(User a, b, c, d), Client2, C..3, C..4, C..5 etc) users. I will not...
- Question
- jira
- jira-service-desk
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I need an email to log into the jira cloud and be directed only to his queue. You can not see other queues. Thanks friends, I'm new to Jira.
- Question
- jira
- jira-service-desk
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I've updated the Request Created email notification and saved. When I send a test email the correct info is displayed on the email, however when I email a new request to the support team the automate...
- Question
- jira-service-desk
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Hi, We have just started a trial for Jira Service Desk. We already are using the cloud confluence and have all our users setup via GSuite syncing. Users have been created with .co.uk ...
- Question
- jira-service-desk
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My understanding: A CSAT is being sent out when a resolution is being set on a service desk issue. Experience: I do not have any issues with mails being sent from any non-servicedesk part. In m...
- Question
- jira-service-desk
- server
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When I add attachments to an issue in Jira Service Desk, attachment reference is being added as a comment.How can I avoid this?
- Question
- jira
- jira-service-desk
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Can I change the default list view of "My Requests" and "All Requests" on the customer portal? I want to add new columns and filters. We are using Jira Service Desk in the cloud.
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How is it possible that a software project workflow can change a service desk workflow in the background? Steps taken by us: We copied a standard software project workflow We edited the wor...
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I would like to have a dashboard which includes the customer satisfaction values for several service desk projects? Does anyone have a solution for it? Thanks in advance!
- Question
- jira-service-desk
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We have our dev projects in Jira and out support projects in Servicedesk. Occasionally there will be a release that includes issues from both the jira dev project and the support servicedesk project....
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Not sure what I'm missing but when I export from 'Issues', none of the SLA's such as 'Time to resolution', etc. are recorded in the csv. What's going on?
- Question
- jira-service-desk
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How do I delete a queue in Service Desk?
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How can we automate when an incident is emailed to Service Desk it automatically routes and sends Impacting incidents to one email address and Non-Impacting incidents to another email address?
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I am the admin for my Jira Service Desk. I have added my teammates as Customers in Portal. One of the people I have added is now unable to log in and is not receiving the Reset Password email. S...
- Question
- jira-service-desk
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Hey community! A general question, which I believe has many answers but would love to hear some thoughts on it. How do you guys structure your Service Desk portal in your companies? How do yo...
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I need to give access to a manager who should be able to view all ticket status but not make any changes to any of them, or to the actual settings of the project. The default permissions scheme doesn...
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I have found no option to either extract or create a report to extract details related to portal request types. It is very difficult to manage (and communicate) our existing portal request type...
- Question
- customer-portal
- jira-service-desk
- request-type
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I can't seem to find a video for actual Jira Service Desk tutorial/training. I see demo's and such but none that really cover how to use Jira for Agents, etc. Something you would use to train new per...
953 views 2 0 Deleted user January 17, 2019 -
Hi - I set up our company domain and got the domain verified. Then when I changed the "email from" for our in the Jira Support Center notifications area and submitted a test ticket or even w...
- Question
- jira
- jira-service-desk
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Hi! I'm currently using the cloud version of Jira Service Desk and was trying to set up an automation rule for when status changed (this is the trigger). When a request is transitioned to a spe...
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Hi All, I am looking into customizing a help center, and wondering if a few things were possible. I currently have it set up so a customer can view all open tickets for their organization.&nbs...
- Question
- jira-service-desk
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Hello Atlassian community, We are maintaining our product documentation in an internal Confluence installation (Server version). From time to time, we need to also update the same documentation on a...
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...bsp; protocol="HTTP/1.1" useBodyEncodingForURI="true" &n...
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is it possible to have the request names that change translation according to the language of the web browser ? for example descriptions and request names are displayed in French if chrome or firefo...
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