Community resources
Community resources
Community resources
Jira Service Management
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What happens to existing forms when upgrade from ProForma Lite to ProForma? We are evaluating between ProForma Lite vs ProForma and would like to know the process of upgrading to the paid version if...
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If you deal with systems integrations at all (sending HR data to Payroll, Benefit Providers, or to another internal system), you may know the pain of integration errors and failures. We've all had th...
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We are fully implementing Jira Service Desk but still working along with our IT Consultants in which they have their own ticketing system. When an e-mail is sent to JSD, it also creates a ticket on ...
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I am an administrator for project and siteadmin with atlasssian site, Following documentation to change transitions using bulk edit indicates I don't have permission to change transition. Is there an...
- Question
- jira-service-desk
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Hi folks. We create issues from emails and once we reply to client our issue is closed/resolved. we track assignee/reviewer and time spent which is easy However if client responds after...
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We have our jira service desk set up to pull emails from gmail and create tickets for them. Looking at logs today, we have no signs of activity since January 24th, 2019. Running a test (Applications/...
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We recently received approval and purchased a license for Jira at my company. Currently we are still running the evaluation version but the boss wants to upgrade to the full version (with license) in...
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I have a license for 3 agents, and I created those 3 agents. Now I want that if someone from my company, sends an email to a specific address (domain is in whitelist), a ticket will be created. But...
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I am currently attempting to use the advanced search feature to create a filter for users in different offices. If possible I would like to pull this data from our active directory but am having diff...
- Question
- active-directory
- jira-service-desk
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I'm trying to create an automation rule that links a newly created ticket with similar tickets based on a JQL condition. So for a newly created ticket, if the company id equals the compan...
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I'm currently trying to integrate our old system Mantishub into jira, but it's not possible. Even the backup file Mantis does not contain entitis.xml ! so we can't have all our data with attachments ...
- Question
- jira-service-desk
- import
- mantis
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We are using the Cloud version of Jira service desk. It seems Jira Service desk is not sending any email notification to the customer who is logging the Service desk issue. We would expect an ...
- Question
- cloud
- jira-service-desk
- jira-software
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I added a new organization for a client and added clients to that organization. I was under the impression that they would get an email welcoming them and to create a log in for the service desk. The...
- Question
- jira-service-desk
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Hi Team, We have a couple of people that we have added as customers of the JIRA ServiceDesk. They have access and everything was workign fine untill we added a some of them also as Confluen...
- Question
- cloud
- jira-service-desk
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Hello, I would like setting a mandatory comment when customer feedback is negative (one or two stars). Thank you.
- Question
- jira-service-desk
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when I share an issue to a participant. He receives an email anouncing now he's a participant and an email every shared comment. But when I share to an organization., people receive ...
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Hi, The our customer are working in Merchant Vessel. They cant use open internet connection and they are using email communication only. When we respond to customer, we would ...
- Question
- jira-service-desk
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Hi, I hope, someone has a hint for me and can help out. We are still evaluating Service Desk for Server. I´ve setup a request type and have a workflow. The workflow has internal statuses like "ope...
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I need to automate validator creation for workflow in my Jira. F.E.: Jira gets data from file (csv) or SQL DB and checks the number with value of some position in data (file or DB). If value in some...
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Hi I am Evren Tombul, I am thinking of buying this solution for IT dept (10 user) for my institution, we are an educational institution, do you have an academic license? Because the costs are normal...
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Hi @ all, is there a way to bring up the Notifications like in confluence zu jira service desk? In Confluence the notifications from jsd are much more detailed and in jsd the notif...
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Hi, I have my service desk with a proxy which change the domain name. Before we use this, customers can access to the knowledge base with Crowd and the SSO. Now, they have to reconnect on c...
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Want to create my team member as an assignee. should i use user management function for creating this from the agent login. Or if i create assignee user then whether the system will treat this ...
- Question
- jira-service-desk
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Good morning Please could you tell me how I would have to configure the notifications to the client so that the resolution email includes the resolution text (as a comment) indicated by the technici...
- Question
- jira-service-desk
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Hi, I'm facing an issue where email notifications on issues for a project is sent correctly but when employees answers the emails to add a comment in their issue, the reply-to email is changed from ...
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