Community resources
Community resources
Jira Service Management
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Dear All, In a workflow, I need to pass a status only if one user from 4 groups have "validate" (on clicking to "Validate" button by example). One each group, there are multiple users, but only one...
- Question
- jira-service-desk
- validator
- workflow
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Hi, I can use below method to set new value for an attribute (as instruction from Insight document site) public MutableObjectAttributeBean createObjectAttributeBeanForObject(ObjectBean&nb...
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We are utilizing internal database,H2 for our Jira which has started causing issues, so we need to migrate the database to other database ,we prefered to use Sql Server 2016 . On the Jir...
- Question
- jira-service-desk
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We currently allow issues to be created via email. I would like to add automation so that custom fields are populated using values from the email. For example I would like to strip out the first wo...
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Hi Atlassians, our customer recently purchased a JSD license to add it to their Jira Software and Jira Core environment. However they are experiencing difficulties with creating Jira Service Desk pr...
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We recently purchased Jira software and are hosting it on our servers instead of using the cloud. In the cloud version of Jira, there is a bell that indicates the number of new notifications you...
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"Mensagem SSL não reconhecida, conexão de texto sem formatação? alguém sabe me dizer do que se trara este erro?
- Question
- jira-service-desk
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Hi I want to add menu to our navigation bar which will navigate to creating a service desk issue. I have followed the notes on creating a web section and web item using script fragments but I am not...
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Hello there! I'm new to the Atlassian eco-system and I am starting using Jira Service Desk for tracking support requests. As of now, the communication between our Service Desk and and custome...
- Question
- jira-service-desk
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Hello, I would like to use the servicedesk apis in my plugin, but I'm unable to figure out what dependencies I need to add so that I can access the classes: https://docs.atlassian.com/jira-serv...
- Question
- api
- developer
- jira-service-desk
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One of my clients ask me if they can cancel a request they already made or completed. Its like giving them persmision to change the status of a task (resolved/cancel) I when inside the SD but in the ...
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Hay All I am just getting started with opsgenie and i am trying, to get the watcher xpack in elastic to set the priority of the alert. But i cant see how to do it. any advise&...
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Hello Atlassian Support, Is there a way to manage two statuses in JIRA Service Desk. One status is for the customer and another one is for the Product Team? We have a CRM product Quiddity, whose Cu...
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...tring]$result = "result", [string]$when = "when", [string]$contactName = "contact", [string]$monitorName = "monitor" ) if($eu -eq "True") { $uri = "https://api.eu.opsgenie.com/v1/json/integrations/w...
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Important details: Multiple projects using JIRA Service Desk. Our instance is Cloud not Server. As the IT Manager, I add all new employees as portal customers using the IT JSD project All pr...
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We have a number of clients who we want to segment into Organizations. Each organization has a member of staff responsible for them and assigns those tasks to specific developers to keep a tack of. ...
- Question
- jira-service-desk
- organization
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I'm actively researching some plugins, and if I find a good fit I'll answer my own question with guidance for others. I couldn't find any existing forum posts about the topic, so I figured it needed ...
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Bom dia, Há a possibilidade de enviar e-mail e já criar chamados relacionados os relatores e os responsáveis? Por exemplo, envio um e-mail para a central, colocando alguém em ...
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Hello community, I'm wondering: is there a way to change the way the Knowledgebase appear in the portal of the client? Is there a way to first show the options to create a request and if he...
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Hello everyone, I have configured the customer portal so that our customers can see the tickets created by their users. Currently only some information is available in the list of requests, i. e. i...
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Hello Community, When we create a customer in Jira Service Desk, is there a way we can set the language of the invitation email? Thanks! Gabriel
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I placed my order to add a starter license, but the e-mail that it sent the license to filtered out the messages. I contacted support but they told me that I can only deal with the community. What ar...
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Currently Tenable Nessus integrates only with the On Prem version of Jira. When will this support be available for Jira Cloud?
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I have the following priorities: Blocker- I cannot understand the meaning? Please help. Critical - 1. Correct? Major - 2. Correct? Medium - 3. Correct? Minor - what about this? Trivial - what a...
- Question
- jira-service-desk
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Adding an automated response to support request that asks for more specific information to make answering easier, and without the information ticket would simply close.
- Question
- jira-service-desk
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