How to Integrate JIRA Service Desk to JIRA Software?

Is there a way that when a client files a ticket at JIRA Service Desk, a ticket will be automatically created also in the JIRA Software?

e.g.

1. Client Creates a ticket at JIRA Service Desk for Project A

2. After successful creation, a ticket will be automatically created at JIRA Software for Project A

Is this possible?

2 answers

2 votes

Hello,

You can use the Jira Service Desk automation feature:

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0 votes

I think it possible if SD/software is running in one instance and using some plugins like as scriptrunner or automation.

Or maybe use Jira API and post function (fire event) but it hardest.

B.R.

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