Community resources
Community resources
Community resources
Jira Service Management
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Throughout the JSD product, the word "Request" has been used as the default value for "Request type". How can I replace the use of "Request" throughout the product with the word "Ticket"? e.g. Ticket...
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HI We have installed Jira Service Desk, and would like to change the word "Request" to "Ticket", but i am struggling how to do that. any help, would be greatly appreciated.
- Question
- jira-service-desk
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When users respond to comments via email in service desk project they do not appear on the issue. I looked at " email requests" in project settings and i see a button that says "Turn on email support...
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Hello. I want to report on how long my tickets are waiting for a response from my customers (which I track by using an issue status "Waiting for customer"). So, I put "Transition Status" into ...
- Question
- cloud
- eazybi
- jira
- jira-cloud
- jira-service-desk
- +1 more tag...
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I'm creating a request type that allows inputting invoice amounts and I want to include a field that will display the total sum of invoice amounts. I need to automate summing up the fields. I've alr...
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Takes long time to Synchronize and hence application slowness during the Sync can we schedule this Sync ?? and how do we remove users from the Cache i.e clear cache Please suggest Last syn...
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Is it possible to automatically create an account for customers when they open an issue with our support team via an email to jira service desk vs, having them have a link sent in the reply email i.e...
- Question
- jira-service-desk
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Hi, I linked a confluence space to a helpdesk wiki. I want the customer to automatically see a list of all pages in that space when they log in. Thx for a solution.
- Question
- jira-service-desk
- jira
- wiki
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Is it possible to automatically create an account for customers when they open an issue with our support team via an email to jira service desk vs, having them have a link sent in the reply email i.e...
- Question
- jira-service-desk
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Hello, We have 2 service desk projects with their own request types. When I go and search for all request in the customer portal, only the first service desk project request types show...
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The point is, that I don't need Service dest widget on a few specific pages. How can I hide it?
708 views 0 0 Deleted user July 30, 2019- Question
- jira-service-desk
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Users are reporting that when they open a ticket in Jira Service Desk they receive an email that the ticket has been assigned to them. This just started this week. Was there a change made over the we...
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Hi, in our customer portal we have a field System which is a drop down list that I need to edit. In this case is not a custom field, when I search for it, it says the field does not exists. I...
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Does anyone know how to create issue/ticket numbers when a customer emails our support desk? Our current test env does not respond to customer emails with a unique issue/ticket number whe...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hello, we currently have our DEV team using Jira CORE for tracking issues, bug and feature requests. We want to implement Jira service desk to replace our current support requests/issues ...
- Question
- jira
- jira-service-desk
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Bom dia, Existe uma configuração onde a gente consiga deixar o campo "Comentário" obrigatório para avaliações de 1 a 3 estrelas? Obrigada,
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When doing a JQL advanced search we have an issue with like named departments. We want to see everything where Department ~ "Technology" but not see Department ~ "Educational Technology Media Serv...
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You would think this to be simple to adjust the default layout for an issue.. couldn't be farther from the truth... Searched the community without any succes... Set the issue field order from asc t...
4,324 views 6 2 Deleted user July 30, 2019- Question
- jira-service-desk
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So what is the best practice for a Jira Cloud instance. To leave users on the deactivate list or to clean out the users in user management and delete them from our instance? I am unsure how to go abo...
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This used to work until a recent upgrade to the latest versions of Jira Core, Software Service Desk and Confluence. If I search from the Help Center knowledge base search in Service Desk, I can acce...
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We make a monthly payment using our corporate credit card. We are liable to deduct the TDS on the payment amount made to you. Please let us know if you have any PAN (Permanent Account Number) as per ...
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Hi Is there a way for JSD customers to extract their own requests from the portal? Thanks, Cheryl
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Hey :) Currently I'm having an issue with the comment creation via email in the Jira Service Desk. I've configured an email handler, that should only create comments from emails. When I reply t...
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Is there any way for me to show our customers in a easy and practible way how much budged still remains for there current contract? I was thinking of something like a welcome page that is organisati...
- Question
- evaluator-resources
- jira-service-desk
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Hi, Does someone know any idea to embed JSD Widget in angular +2? I'm just able to embed the JSD Widget into index.html page, I think due there is the head tag, or can I do something also on an...
- Question
- jira-service-desk
- jira-software
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