Jira Service Management

I am using Jira Cloud. We have a project, Service Desk, that we use for incidents, which the service desk staff then assign and prioritise. Customers are allowed to email in issues to servicedesk@yor...

• Question
• cloud
• jira-service-desk

Is there a way that customers can't see other service desk projects?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi   I'm testing our JSD ahead of rollout and using the built in JSD automation and even the built in template of add a comment when linked issue is transitioned and checking the log. The auto...

• Question
• jira-service-desk

...ertification-path-to-requ https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html https://stackoverflow.com/questions/16196425/java-error-your-security-s...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We would like to create a web application that authenticates the users as our service desk users. Use case: All of our customers are already logged on to our service desk. We would like for them t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, we use different fields for our agents Create screen and our customers Create screen. Our problem, when we remove the fields our agents don't need from the Create screen we also can't use the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there a possibility to disable the notification on issue event update, only when the status transitions to close? No one of our Agents wants to get the notification in this case, but they still w...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

I want to filter issues having Customer satisfaction feedback. I am creating Tableau report of JIRA issues using Web connector. Please help up which column/field has this information stored  

• Question
• jira-service-desk

While updating calendars for JSD (adding new SLAs) I noticed a sneaky 'feature'.   The calendar allows you to enter public holidays to be excluded in SLA counts. There are 2 options for each d...

• Question
• jira-service-desk

hi. I'm new to JSD and during the setup process, I've linked JSD to a dedicated KB space in confluence. The home page of that KB space is visible in the JSD project under the Knowledge Base setting...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• knowledge-base
• portal

Hi,   I have recently installed trial version for Jira Service Desk from "Version & licenses". However, when I create a JSD project, the side bar does not load (It works for non JSD projec...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Our team is interested in using the 'Internal Service Desk' project; however, we are not interested in purchasing/allocating our licenses we use for the 'External Service Desk' for customer facing is...

• Question
• jira-service-desk

When I try to activate license in https://my.atlassian.com i have error "invalid server ID" df38253b-117a-4b09-8b4a-acca1c01ae9 And I don't see Jira Service Desk in applications list on my...

• Question
• jira-service-desk

I have two requirements. which listed below Please help me 1.Need to pause resolution time whenever information required from the customer 2. If they get any comment from a customer for the closed...

• Question
• jira-service-desk

I have created email Id for raising a tickets on my portal ? Example ithelpdesk@cjdarcl.com if any body mail us its creating tickets no matter others users email Id in loop .But if any usrs reply bac...

• Question
• jira-service-desk

Hi; How can I add announcement to spesific group on JIRA ? I want to add spesific group. any plug in or script? we have two chanse. public and private. these are not using.  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi; How can I add announcement to spesific group on JIRA ? I want to add spesific group. any plug in or script? we have two chanse. public and private. these are not using. pls help me.

• Question
• jira-service-desk

...xposing the customer content as is (with PII information). Since our JIRA instance is open to public, it is facing a bigger security threat. Please advise on a fix asap.

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team,  I am creating an  It help-desk project in Service Desk. My question is, if anyone need to create some tickets in the service desk project, do they need to have Service Desk ...

• Question
• jira-service-desk

I want to filter tickets based on request type/issue to different service desk users on my account.  Is this possible?

• Question
• jira-service-desk

There are several add ons in the marketplace.  Can anyone recommend one that they use for sequential approvals?  Below is a very basic scenario that I am trying to solve for: The req...

• Question
• approver
• jira-service-desk

We use Jira Service Desk to receive E-Mails and create issues / update issue with "Email this issue". Everything works like it should, only that the emails will not be deleted on the server.  ...

• Question
• jira-service-desk

Hey, if an agent wants to create an KB article based on an service desk issue, we receive an error due communication with the other system. The accounts of jira and confluence differens in our comp...

• Question
• confluence
• developer
• jira-service-desk

Hi, JIRA is installed on a local server, my Tickets-Dashboard is accessible as a website in chromium browser on the Rasberry Pi.  After making a change to the Tickets-Board on my desktop: this ...

• Question
• jira-service-desk

When I try to follow the steps on setting up a new Service Desk project, I don't have the same options as in the instructions. How do I get the same options when trying to create a new Service Desk P...

• Question
• jira-service-desk