Community resources
Community resources
Community resources
Jira Service Management
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Hi, According to the documentation, the approving button should appear in the Service Desk Portal as in the following picture. However, this does not appear in my self-hosted portal. In The...
- Question
- jira-service-desk
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I have an active directory group as the default group and the only group for application access in Jira Service Desk that contains 3 users. But there is a site admin that has is included in the...
- Question
- jira-service-desk
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We give our corporate customers different 'support service time' according to their contract type/tier (Silver, Gold, Platinum), for example 400 hours to a Platinum customer Is it possible to ...
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We have customers receiving old ticket emails upon creation of a new ticket in Jira Service Desk via Chat. Notification settings appear to be ok...thoughts?
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The names of the people for Assignee's and Reporters are concatenated and are causing an issue. I thought that the space in between the names might be causing an issue. I tried that. ...
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I would like to create a report of my Service Desk Team people that have that role as Service Desk Team and to see their activity.
- Question
- cloud
- jira-service-desk
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I have an issue picker field called 'Linked issue selection'. I'm trying to link the current issue to the issue selected in the picker field via a script. Here is the code: import com.at...
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A portfolio in our organization has been incorrectly set up as a service desk, and the projects of that portfolio have been created as issues in the service desk. And as you would guess, the tasks of...
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Can anyone help me on this ?
- Question
- jira-service-desk
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After installing Jira on my server and creating sample service desk project everything works fine. But when I try to connect to Jira Dashboard from other local machine, cant get response. Browser try...
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Hello, Our People Support team noticed that when someone comments on a resolved ticket, that they don't get notified and it does not reopen the ticket. Is there a way of managing this so that ...
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hi, I checked the document but could not find about pre-populating description in service desk portal for a single issue type. We want to show users one template in the description field to fil...
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Hello community, I'm looking for a solution for deleting old issues, but I would like to avoid that this deleting would affect my statistics (amount of resolved issues). Any ideas?&nbs...
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As part of our onboarding, we have implemented some preliminary changes to the Quick Start Guide, especially for the customers expanding from the Atlassian Site Admin panel. Here are some of the chan...
- Article
- opsgenie
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Is it possible to use built in automation which triggers on a status change to: @mention someone on an issue add a watcher to an issue add a participant to an issue add a group as a watcher/part...
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I have been asked to make a jira service desk ticket type for users that install large quantities of network equipment. They are hoping to include a spreadsheet of the equipment in the ticket and all...
- Question
- jira-service-desk
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Hello, We are having an issue that can't seem to find a fix or why its happening. We are trying to move an issue to change the issue type of a ticket, but the problem is that when selecting...
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ve added my user account to the Project permission scheme as service desk agent and Project adminitration. Still cant see the "Deactivate" option in the Service Desk Summary page, undet Develop...
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I want to write a groovy script to create a map of all request types with their keys for a given service desk. I've gotten it to work using the RequestTypeService class, but I can only get it to work...
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I want to write a groovy script to create a map of all request types with their keys for a given service desk. I've gotten it to work using the RequestTypeService class, but I can only get it to work...
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I was not able to add some of the customers. The error message is: This customer is inactive. You need to activate their account. I am confused because they should not need...
- Question
- jira-service-desk
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I now only have a few buttons: While I used to have full workflow buttons - as seen below. I was arranging different screens yesterday, but I don't know how this one got changed.
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We have 15 closed status tickets with unassigned techs to it, how do I change to assign it someone when in closed status? Thanks
- Question
- jira-service-desk
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Hi all I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has bee...
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I have a form that allows various aspects of an employee to be changed, e.g. their department, manager, job title and so on. Since it is an "all in one" form where any combination of items can be cha...
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