Community resources
Community resources
Jira Service Management
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It is possible to use the CAS authentication (Apereo CAS version 5.1.4) for the Jira Service Desk Cloud and Confluence Cloud service.
- Question
- confluence
- jira-service-desk
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I'm making a custom front-end to receive customer tickets for Service Desk (Cloud). I use a Spring Boot project as a middleware to handle security using basic authentication. I do my tests for Serv...
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The JIRA Service Desk reports for Confluence article effectiveness leave a lot to be desired, and I would like to write my own in an external tool. Does anyone know where the logs of people flagging ...
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After installing the Jira Service Desk (4.2.2 - x64 on Windows 10) and while Finishing setup, it failed with error: Finishing your setup internal error occurred and we are unable to complete JIRA s...
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I created a Pending (Open to Pending) post function "Assign to Current User" but the issue always gets assigned to project lead (me). I went into permissions schemes - Assignable User permissions and...
- Question
- jira-service-desk
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I want to adjust colors, change icons, and give a different view to my Service Desk, but I see that it is with an app payment
- Question
- jira
- jira-service-desk
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Hi all, So everyone in the company is a customer due to the synced Organisation. I have set up customer notifications and "notifications" in my project but why do all of my agents working or watc...
- Question
- jira-service-desk
- notification
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This is the mail body: I actually need to initialite this fields of this email body, i have created custom text fields for all of it: Número de Incidente INCS00000881245 Aplicativo PAGR PORTAL D...
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Can we point queries on forums/Twitter/FB to our JSD cloud? We have an independent forums setup, and we are looking to point the complaints to JSD (Cloud, similarly for twitter & FB accounts as ...
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We are using Jira Service Desk cloud and we are wondering if there is any way to create a personalized portal for some customers so they don't have to insert every single time that they want to open ...
- Question
- jira-service-desk
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after some trial and error with workflows, we have decided to create a new workflow for 'Problem management', can we implement this in existing projects and will it affect current issues that have be...
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Hi, i have encountered a problem whit my filter when i search issues. This is the case, i create a issue today value for a field Create is 14/06/2019, tomorrow update it and the date in the fi...
- Question
- date
- filter
- jira-service-desk
- update
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Hi, How to filter the defects assigned to a particular member in a team? For example: After the defect raised in Jira, it has assigned to a common group in the company. Once after assigning ...
- Question
- jira-service-desk
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Hi, We created the user portal from which we can raise incident by filling incident details, now we want to add the Cc field so that the email ID which will be added will get an email. Now the custo...
- Question
- jira-service-desk
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I have a business SLA requirement for notification updates to be sent at a regular interval if an Incident is in an open state. eg. A High Priority Incident will send recurring notifications at 1hr ...
888 views 3 4 Deleted user June 13, 2019- Question
- developer
- jira-service-desk
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I'm using JIRA Service Desk Desk (Cloud). I want to Customise an Activity Stream so that it Shows the comments added by Customers Does not show the comments added by the Support Desk Agen...
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Hello Atlassian Community, We have been using Desk which is being deprecated and are switching over to Jira Service Desk. So far my team is really liking the product. I am running i...
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We have a general email, info@URL... we have another email alias of info which is support@url I have connected info@ but i only want to recieve support tickets for support@ rather than all of the i...
- Question
- jira-service-desk
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Hello everybody, I am trying to bring through the portal request automatically the responsible manager of the reporter, so I get that whenever the employee opens a call to approval jpa goes straight...
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I have created a filter of my own and added columns Time to first resolution and Time to resolution in Jira Service Desk. When I attempt to export CSV (All Fields) and CSV ( Current Fields) I do not ...
- Question
- jira-service-desk
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I am new to scriptrunner, but not new to scripting in javascript, but I am having some issues getting my desired results with my script behavirors I am creating a behavior, and in this example, when...
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Hi, Is there a way of adding details about Customers in Jira Service Desk? I'm thinking... - address - phone number - business type - business profile/history - number of sites - number of st...
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Hi, We need to sync customers ´s user with G-Suite. I can see the option to integrate G Suite with admin and team accounts, but it is not possible whith the customers ones. Could you tell...
- Question
- jira-service-desk
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I am trying to create something similar to service desk so that my internal team can send emails and a ticket should be created automatically to JIRA assigning it to a user and adding appropriate det...
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data sources to jira service desk integration for field data sync. we have mysql and sql server database how to synce data from db to particular project custom field data. two way sync in jira servic...
695 views 3 0 Deleted user June 13, 2019
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