Community resources
Community resources
Community resources
Jira Service Management
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I have this scenario I'm looking for assistance on. These particular email alerts I have integrated into OpsGenie get filtered based on the subject name and assigned an Alias for the deduplication ef...
- Question
- opsgenie
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Hello, I have a bit of a complex question and was curious if anyone here might have some better insight on how to achieve this: My goal is that if am alert comes in at night, a user should not re...
- Question
- opsgenie
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I am looking to modify our service desk for when customers submit a feature request or a general question that the site will say thank you for your request (with a reference #) but I do not want them...
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In lieu of a Best Practice Wednesday post, I thought today I would provide some information around various enhancements announced at Summit 2019. It is after all a "Best Practice" to stay up-to-date ...
- Article
- opsgenie
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I am trying to use the API to determine what Organizations a Service Desk customer is associated with. I know that I can get this mapping by pulling each organization, however I need to look at an in...
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JIRA Service Desk crash. For now atlassian didn't find root cause.... JIRA crashed for 4 times in recent weeks. restart could fix the issue. our xms 4g, xmx 12G, os memory 64g do you think it is...
- Question
- jira-service-desk
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I've searched and haven't found this exact question. I know there are plugins to do this, but I wondered if there's a built-in way to do this in JSD. We have a lot of scenarios when there's a parent...
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Hello, We will be converting from Salesforce to JSD in June/July. Is anyone tracking Incident Handle Time and if so, how are you tracking this? Thanks, Rod
- Question
- jira-service-desk
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Hi Atlassian, Thanks for the response on my last ticket. I ran into another question while configuring service desk. In our current situation, we have some project-managers who are also fir...
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Sometimes, you might need to setup more than one from the same integration in order to specify alert creation depending on your filters defined under the integrations, and it might hard to check all ...
- Article
- opsgenie
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Please provide hardware requirements to setup jira service desk data center on linux machine for below details? Total No. Of Users 100 Users Concurrent Users 50 Users Issue...
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Hi all, i received a request and moved it to a new issue type to make changes, incidents or problems. Anyway, the SLA is still running, even though the ticket has the status of "waiting for customer...
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How can i add a column for the Organization to the All Open Issues screen, Unassigned Issues Screen, and the waiting for Customer? We have a support project setup and an organization w...
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I am not sure what i am missing to make my Knowledge Base Articles available. I created a Space in Confluence and connected it to my Service Desk. I made the Knowledge Base visible for Customers in...
673 views 4 1 Deleted user April 24, 2019 -
We're using Jira Service Desk 4.0.2 and sometimes our customers even forget their login name. We're telling our customers to visit https://oursite.com/servicedesk/customer/portal/1/user/forgotpasswor...
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Hello We want to cenfigure our service desk to automatic create issue from each email sent to specific address from all our clients. We stuck on administration->system->Incoming Mail Wh...
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Hi, I'm using this Api (https://api.atlassian.com/oauth/token/accessible-resources) in order to get all cloud active sites but it's only returning 5 sites and also returning non-active sites. Is th...
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Good Morning; We have acquired new Jira licenses, and we are going to put them on the production server of the company. I would like to know if a previous step should be done or simply by deleting t...
- Question
- jira-service-desk
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I have few requirements for Jira dashboard gadgets mentioned below. Can anyone please help me how to achieve them. In case if these are not exactly achievable, at least some suggestion of gadget...
- Question
- jira-service-desk
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If instance holds multiple SD projects, how you can control access between them? SD A is primary site, where organization users are instructed to create tickets either by customer portal, email or b...
- Question
- jira-service-desk
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Hi All, I would like to export "Time to first response" and "Time to resolve" as date-time, I am currently able to list these fields in a filter, but exporting to Excel gives blanks. Please advise i...
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Hi there, I am new to Jira and need help on getting User Property "Department" into the Issue form. I found the custom field type "User Property Field (<255 characters)", but did not find h...
- Question
- cloud
- custom-field
- jira-service-desk
- user-property
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...mail response written by an agent into an internal comment. I experienced a strange behaviour: 90% of the comments are converted into internal comments, as supposed. "Sometimes" there are also public c...
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all fields not displayed when exported. some columns data not displayed.
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Hello, I am trying to make it possible, that when I publish an announcement on the "help center" page to automatically send an email to specific customers. I've tried a lot but I cant figure out how...
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