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Customer Status Visibility Checkbox not working.

Nathan Householder
Contributor
November 18, 2019

I check the "Show transition in the customer portal" box, but it doesn't change anything on my customer portal. Has anyone had this issue before?

 

https://www.loom.com/share/fabbdd6e54094e55ad423f128fb61d8a

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Susan Hauth _Jira Queen_
Community Champion
November 18, 2019

Hi Nathan,

Do you have any conditions on that transition?  I had a condition where only a certain role could transition the issue, and that ended up hiding it on the portal.

Hope that helps

Susan

Nathan Householder
Contributor
November 20, 2019

Susan, I will check on this, great point!

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