Community resources
Community resources
Community resources
Jira Service Management
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please link my account to Saudi Information Company (SITE) Domain .
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Hello, Apologies if this has already been answered. I'm somewhat new to Atlassian plugin development and could not find a solution. I have written a custom field type plugin for Jira which is being ...
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hi. team I want to know how to compile the user there is a problem he immediately sent an email and directly on the service to jira service desk
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Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflo...
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I want to be able to create a flow when the status of a jira ticket changes it updated the zendesk linked ticket
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I'd like to add a field to JIRA Service Desk that allows user to enter Date and Time on the same field. Is this possible, or do I have to create separate fields for Date and Time? Thanks
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Our users would like to set the assignee of an issue to the person who transitioned it to a specific status. The use case is that the user who transitioned the issue will then be working on it. As ...
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fast please
- Question
- jira-service-desk
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Hello, is it possible to send business mails to third parties (no change or update notifications) as a part of workflow ? Use case: We have received mails and they have been created as issues etc....
- Question
- jira-service-desk
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I have read various articles but it is still not clear to me. Is there any way to provide read access to non service desk agents in service desk? I.e. I can mention someone in comme...
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I have tried to setup a Customer Portal but have there are a lot of different problems. I had setuped a "standard" Jira, added a low of needed Behavior scripts Then go to setup Customer Porta...
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In our productive Jira Service Desk Instance (Version 3.4.2) as well in our test environement (Version 3.16.4) there are sometimes graphical issues in Jira Automation. Sometimes the "IF" block is cov...
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I want to create an access request form for Several Different applications/accesses. The problem is, each of the applications is managed by a different team/JIRA project. For example; I would like ...
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There is an example in this article for linking JSD requests together automatically based on the customer who raised them (if Customer A raises a request, that request will automatically be linked wi...
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We use an IMAP Mailbox to receive requests from emails. This works fine, However we have a Zendesk instance for another support channel. It can happen that an email is sent to the wrong channel and w...
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We are planning to inter agate JIRA with outlook, did any one had done this before? as i need to know the best add-on which can be used and also some tips for helping to be done this out, Can we do t...
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Hi, I have been asked to generate a report from Service desk about how many requests have been raised between 7:30am and 8-30am each day for the month and im unsure how to do this. I hav...
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I am not new to Jira service desk but I'm relatively new to creating custom reports in the product. I was asked today if it is possible to generate a report that filters the reporter and shows how m...
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When we look at the JIRA helpdesk widget on mobile, the interface does not scale. In fact, it is almost unusable at common mobile phone dimensions. Any thoughts / Answers?
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I'm trying to justify moving from our current service desk solution to Jira, but I'm having trouble understanding how the customers in SD work. It's important for us to have a hierarch...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- zzz
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Please explain in detail.
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I'm just starting to integrate our Nagios with Opsgenie. I created a service template and assigned it to a test service. In the logs, when switching to criticals I see nagios2opsgenie bei...
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Can I configure my team's alias with Jira Service Desk cloud? how can I do it? If anyone sends mail to the alias of the team e.g."trad@tradewater.us" (multiple members are included) then a ticket sh...
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What is Atlassian's vision for the usage of Teams within the user profile objects? Can these teams be references in issue filters? Can they be used within project automation rules? It doesn't appear...
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We are currently using Jira Service Desk as our IT service desk. However, another department would like to use JSD to automate their agreements/contracts, which are currently paper forms. In t...
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