How to create an admin view with all tickets for all projects/customers

[Olivier Bonnet-Torrès]

Hi!

We use Jira Service Desk for allowing our different customers to create and view support request tickets for their respective projets.

For internal purposes I need to create a consolidated view where I can find all open tickets for all customers/all projects. This view should of course be limited to internal admins.

Can anyone point some hints to me?

Thank you!

Olivier

[Jack Brickey · Accepted solution]

What form do you want this in?

you can create a filter which will return a list of all issue. Something like this - project in (a,b,c) and resolution is empty 

you can then save the filter and associate it to a dashboard gadget if you wish to illustrate graphically, say in a pie chart.

[Olivier Bonnet-Torrès]

Hi

Thanks for your help.

My filtering would be more like "project type = service_desk and resolution is empty".

Because I have a lot of service desk projects, that I have to keep segregated.

As for the form a gadget from which I could build a notification scheme is the final desired solution.

And, as you may have found out, I am new to service desk, though a long-time user of Jira.

Cheers!

Olivier

[Olivier Bonnet-Torrès]

Hi all,

I would like to thank you Jack, as with some experience gained I confirm the filtering by project name in list is the solution. It is manual and cumbersome but... works.

So thank you.

Olivier