How to limit a custom field values in customer portal in Particular group in Request type

[Deleted user]

Hello All,

We have created different Groups(1, 2, 3) in Service desk project Request types and Group 1 and Group 2 has a custom field called Tools with options Jira, Confluence, & Bitbucket.

In custom portal if customer selects a Group 1, Tools custom field should display only Jira and confluence options if he selects Group 2 it has to display only Jira and Bitbucket options.

To achieve this i have added below script in the behavior. But it is restricting values to all groups in the Request type. i am new to groovy script.

import com.atlassian.jira.component.ComponentAccessor

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def optionsManager = ComponentAccessor.getOptionsManager()

def formField = getFieldByName("Tools") // update FIELD_NAME with your custom field name
def customField = customFieldManager.getCustomFieldObject(formField.getFieldId())
def config = customField.getRelevantConfig(getIssueContext())
def options = optionsManager.getOptions(config)

// update below OPTION_ONE, OPTION_TWO, OPTION_THREE with desired options
// note the options listed need to first be configured within the full project field context and must match exactly

def optionsMap = options.findAll {
it.value in ["Jira", "Confluence", "Bitbucket"]
}.collectEntries {
[
(it.optionId.toString()) : it.value
]
}

formField.setFieldOptions(optionsMap)

Please help!

Thanks in advance,

Ch

[Leo]

Hi @[deleted],

It looks like you are not validating currentUser's group. I haven't tried the below code in my project though, it may require some minor changes

I assume Group-1 & Group-2 are not custom field values

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.customfields.option.Option

def issueField = getFieldByName("Tools")

// Get the current user
def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def optionsManager = ComponentAccessor.getOptionsManager()

def customField = customFieldManager.getCustomFieldObject(issueField.fieldId)
def config = customField.getRelevantConfig(getIssueContext())
// Get predifined customField options
def options = optionsManager.getOptions(config)

def groupProjectsMap = [
    'Group-1': ['Jira','BitBucket','Confluence'],
    'Group-2': ['Jira','BitBucket'],

]
def optionsToSet = []

log.debug("Map: ${groupProjectsMap}")

for (r in groupProjectsMap) {
    if (ComponentAccessor.getGroupManager().getGroupsForUser(currentUser)?.find {it.name == r.key }) {
        def option = options.findAll {it.value in r.value} as List<Option>
        optionsToSet.add(option)
    }
}

log.debug("Options: ${optionsToSet.flatten()}")
issueField.setFieldOptions(optionsToSet.flatten())

BR,

Leo

[Deleted user]

Hi @Leo

Thanks for the script!

Actually i am looking for Request Type Groups not User Groups. Is there any way to read request Type Group in Jira service Desk behaviour.

Please help!

Thanks in advance,

ch