Community resources
Community resources
Community resources
Jira Service Management
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I am having some issues with some of our customers not wanting to put our service desk email in the To box instead they always put it in the CC and we are unable to see the tickets. is there...
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I'm having an interesting issue...when I look at my reports in Jira the report is picking up the wrong date of resolution. For example, if an issue was resolved on Monday August 26th the report...
- Question
- jira-service-desk
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We are on Jira Cloud. Is it possible to set up a request type group and then have additional groups within it? For example, we have a group for Business Applications. We would like additional gr...
- Question
- jira-service-desk
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We are using Okta to authenticate to our on-prem Jira Service Desk. When launching Service Desk from Okta "/secure/Dashboard.jspa" is appended to the url we specify and changes https://hel...
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Hello, Is it possible that the Jira Service Desk does not display certain fields with default values for individual customer request types? The problem is as follows: There are Inquiry1, Inquiry2 ...
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Is Opegenie have "alert on floating window" feature. I am looking the below feature. If I place the mouse pointer on Opegeine alert then it should show alert details in the floating windo...
- Question
- opsgenie
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I would like to hide the fact in the customer portal, that an issue has been approved. e.g. Issue is created by a customer, internally the issue needs approval. The customer should not see the fact,...
- Question
- jira-service-desk
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I have setup the helpdesk widget but "Enable Widget" button wont allow selection (greyed out). Any hints would be appreciated!
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Get notification: "This service desk project has configuration problems and may not work as expected." I select: View error details and repair the problem. Pop-up error: "Choose ...
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Hello, in our project we have an Epic, including one task and several subtasks for this task. When someone creates a task in THIS Epic, the subtasks are automatically created and assigned to that p...
- Question
- agent
- assign
- automation
- jira
- jira-server
- +3 more tags...
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Hi, I have a Jira service desk but I am not able to close the tickets created. The status is always Awaiting approval and I am not able to change the status of the tickets or close the open tickets...
- Question
- jira-service-desk
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HI All, Is there a well known connector for Jira Service Desk and NetSuite? I'm trying Skyvia but I'm having a lot of issues. Thanks
- Question
- jira-service-desk
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I created a new permission type but when I try to assign it to "Service Desk Customer - Portal Access", Jira show me this : “This combination of permissions and people just won’t work”&n...
- Question
- jira-service-desk
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Hi, I would like to create a function which allows staff to submit ideas or IT feedback and once they have been reviewed get displayed on a page. Ideally I would like staff to be able to vote on th...
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Hi all, Is someone knows how can I change the status notification view in Jira service desk (cloud)? My exist notification: My desirable view: Thanks, Maya
- Question
- jira-service-desk
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Hi, on customer portal there you have to fill the description for a new incident. This field is limited on width. You may only change the size vertically. Is there any possibility to remove...
- Question
- jira-service-desk
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Hi, I'm searching in a new ticketing system for my company. One Goal is to centralise all mail to a ticketing system. (Self-service portal will be a 2nd phase.) For me it is mandatory to have a so...
- Question
- developer
- jira-service-desk
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Hello. I've noticed that there is a problem with a word wrapping in embedded in Customer Portal knowledge-base article, written in Confluence. Words at the end of the line shouldn't be divided it to ...
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Hi. When we auto-resolve and auto-close a support ticket, Automation for jira will add a comment that is visible to the customer. The problem is that the comment is reported by 'Automation ...
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Dear support, I am new to Jira service desk. I appreciate much if someone can help on issues below. I created a MS Support Center in our tranetis jira web page, I have a license. I got some...
- Question
- jira-service-desk
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I am an admin for both Jira Service Desk and the Project in question. Looking to have tickets raised automatically via a specific incoming email address for the organisation. This has traditio...
- Question
- jira
- jira-service-desk
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Hi, Customers are replying to resolved issues and we're not being notified. I've checked the chats here, I've looked at the rules and workflow and still can't work out why it's not reopening resolved...
- Question
- jira-service-desk
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Hello, I would like to share a concern about portal-only customers users ticket opening. We had set up the link where external users, without a license, could create an account to open tickets on J...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We want to allow our customer to input their own unique value in the Summary field of a request while also capturing the "character" of the request by adding the Request Type value to the customer's ...
- Question
- jira-service-desk
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Hi Our Jira SD is configured to sync with an LDAP repository. Users from the repository from time to time become "Inactive". After manual re-sync everything gets back to normal. Ple...
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Atlassian Community Events
| User | Count |
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| 36 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |