Community resources
Community resources
Community resources
Jira Service Management
-
When I use conditions and validators, I can't make the approval no sense.
- Question
- jira
- jira-service-desk
-
How can i know in my JIRA instance how many email groups are created and how many groups receive email notifications. Is it possible to get list of all email groups and emails created
-
Hi, we had some weird thing happen in our Jira instance. I just noticed in our audit log, that a user, who does not have Jira Administrator or Jira System Administrator permission, copied a...
-
Hi, We are exploring Jira Service Desk as our ticketing Tool. I have the following questions related to fields and workflow: 1. JSD provides a separate feature for "Version". We hav...
-
I am looking for a way to show which members of the team are responding to tickets the fastest, I was thinking of using Average time to resolution on the y axis and asignee name on the x axis. Curren...
- Question
- jira-service-desk
-
...hen something is commented however she is not This user did receive a notification that the issue was created by someone within her organization, but all public notifications were not r...
-
Hi I've been able to grab this example script but am receiving errors so unable to get it working import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.is...
-
Dear all kindly we was having many tickets from before and everything is changed now what we can do to have it again Edited by Iago Docando: The tittle "Top Urgent" was ...
- Question
- jira
- jira-service-desk
-
Hi I try to set up different SLA for different organisations in same project I have try to create a JQL question, but I get "Error in the JQL Query: Expecting a field name at the end of...
-
Hi: Is it possible to set up an effective range of dates of SLA? I need to set up a project with SLA for 2019. Then set up new SLA values for 2020, but this new SLA must not re-calcula...
- Question
- date
- jira-service-desk
- sla
-
Hi is there any dashboard for Jira Service Desk ? or any gadget for SLA? i can see it in reports but i need it in my own dashboard for monitor
- Question
- jira
- jira-service-desk
-
I just created a new service desk project, and opened a new ticket. Under IT portal. I answered the ticket in the admin. But when I go back to the portal and search, it doesn't show up? How does that...
- Question
- jira-service-desk
-
I was trying to make a double approval process in a workflow but wanted to add a second approval toward the end of the workflow with a double approval before it could then close out the issue. ...
-
I would like to create a distribution group to receive notifications but only during "outside business hours". Is there a way to configure notifications to only send during specific times?
- Question
- jira-service-desk
-
We have set up everything in our stagging we have 7 projects and important data . we have configured some scripts through script runner , Now we want to move entire stagging data to production .Can a...
-
Hello, I would like to know if it would be possible to put queries by default without having to put them in a group. to prevent my clients from searching as default queries. cordially Mr Frédéric Dup...
- Question
- jira-service-desk
- cloud
-
I was wondering if it was possible to have a graph in my dashboard showing the average age of a ticket by assingee, which gadget should I use and how should I configure it?
- Question
- jira-service-desk
-
We are running JIRA Service Desk Cloud and have defined one project as Stage and another project as Production, both available on the same Atlassian domain URL. We separate the access by having diffe...
-
Hello, We currently have a 3-user license server instance to evaluate JSD and some add-ons. Our current Tracking system uses an email address of name@company.com which our Clients email and this rai...
-
Hi I need some help here. I have one user's emails that are coming through into the Jira tickets(issues). When the user sends an email to our Jira support mailbox I can see the emails in the...
-
Hello team, I'm a member of Exalate add-on development team. Recently our customers started to report a bug about when Exalate creates issues in Jira Service Desk (Server) then SLA fields are empty...
-
we have performed your workaround by giving all service desk customer jira account with no application access. Eg. When a user browsers to a service desk portal url such as https://jira.xxx.co...
-
Hello, My team has noticed a couple of tickets submitted by users who put a wrong (non-existing) email as contact. When we send an email (not from Jira) to that address, there's an 'undeliverable' ...
-
Hi, I am looking at implementing Jira Service Desk to replace our existing IT service desk and Works/Maintenance department ticket. A big request from Works was a calendar function, primarily for s...
-
I am having some issues with some of our customers not wanting to put our service desk email in the To box instead they always put it in the CC and we are unable to see the tickets. is there...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 20 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |