Community resources
Community resources
Community resources
Jira Service Management
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how do you integate users with AD or LDAP?
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Hi, I have a plan to migrate from OTRS to JSD in 2020. I run a Help Desk Team with about 6/8 people for a software house. We already have Confluence and Jira for issues. I'd like to know wha...
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In order to keep my Service Desk Agents license in control, need your help understanding what is the difference between the steps followed to add a member to the team here: Service Desk Project ->...
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I'm using a groovy script to create a new ticket. The ticket appears correctly in the queue but the "creation" notification is not sent while the notifications work correctly for the creation of a ma...
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Hi Everyone help me that how do I can get the list of customer which formatted in the recently created. I cannot see any query to receive it. api - https://developer.atlassian.com/cloud/jira/service...
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bonjour sur le mail de notification envoyé au client le lien de la demande apparaît en double . avez vous une idée de résolution . Merci
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So, my workflow is : - Create Incident - Investigate Incident - Identify as a bug and create a Problem - Close Incident, future work carried out via Problem. What I need to do is either ...
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Hi Angélica Luz, I tried the above steps and gave Jira service desk application access. Now the customer is added as a Jira. He is able to see all the projects in our Jira site and he ...
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unable to add Email request to a project..., getting error as AUTHENTICATION FAILED. even though mail Id and psw are correct. Same mail ID I able to login from web...,
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Currently we request users to enter their address when they signup to enter an issue. We are considering moving to JIRA Service Desk; but I don't see a way to add fields to collect this informa...
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Hello, When my client wants to raise a request in the service desk with firefox, stuck in the request page, I've tried to figure out the problem in firefox's developer console and saw this error: E...
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Hi there, is is possible to create tickets in service desk from an email? We use sever version, I have found it only for the cloud. Thank you
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Hi, I need help with Jira service desk and Insight. I need to take attribute from object and put that attribute into assignee in Jira service desk issue. I did try with insight post...
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Wanneer er een ticket is aangemaakt kunnen wij het issuetype niet wijzigen. Request type wel. Via instellingen 'issuetype' toegevoegd , maar word niet zichtbaar.
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Dear community have two setups one test and one prod In test it is workin but not in prod Not able to serach request in portal every choices is emty(ie open requests created by, any request ...
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Hi All , If i have addon eg: "automation for Jira " install on jira software 7.13.11 and now wants to upgrade to ver 8.6 . can the add on work on ver 8.6 if so what is the steps&...
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Have created a service desk project with only one Issue Type named "Service Request", this project holds a separate Screen tied to a separate Screen Scheme and separate Issue Type Screen Scheme, whic...
1,470 views 3 1 Deleted user December 18, 2019 -
Dear all, We want to integrate Jira SD with AD, SAP ERP, Office 365 to get some info and sync account login. It's ok if i using cloud version. I see almost intergration of Jira SD cloud via pl...
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Hi there, I'm trying to configure a new notification scheme for my next-gen project in Jira service desk. I've managed to create the notification scheme but I can't find where I assign the scheme to...
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Hey I have next-gen Jira Service Desk in the cloud. I am trying to use a custom domain to send out notifications. I've followed Configuring Jira Cloud to send emails on behalf of your d...
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After upgrading to build 4.6.0 some fields are no longer available to select when creating issues, see circled items below. UPDATE- Restarted the Jira Server and I am now able to selec...
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there is some kind of loop going one with the help desk of a client, we've gotten 150 new tickets on the same 4 issues and i can't get it to stop. How do i stop the emails when i cancel the tic...
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Hi, Im trying to save a filter with a JQL of all issues thah DO NOT contain a certain label. However, I realized it simply doesn't work. when I search : labels == Recorrente or lab...
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Hello, Are their any recommendations for automated the removing of email signatures within Jira Tickets. It is creating a big mess on all of our Ticket queues and we want to maintain a professional l...
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Hello everyone, We are migrating our Jira Server to Jira Cloud. We have something like 15 customers that can create issue on our Service Desk. They are all on the same project. To crea...
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