Community resources
Community resources
Community resources
Jira Service Management
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Hey there, We are considering implementing Jira Service desk to replace our current ticketing system. One of the bigger asks is whether it is possible to route users directly to the Help Center via ...
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I'm looking for suggestions on how to utilize Jira to track tickets that pertain to specific customers as well as specific customer part numbers. I have used components in the past for tracking...
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So I have a dynamic form provided by Extension for Jira Service Desk. There is a dropdown on the form to select an application. Depending on what is selected, an Approvers field appears. The current...
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Hi guys, we have three different portals. One for customer email users only, one for german users and one for dutch users. On the service desk summary page, all the jira customers (everyone who has ...
521 views 4 0 Deleted user February 10, 2020 -
First, we are using Jira server, Agile and Service Desk all installed on the same server (it that matters). Jira Server - v7.13.2 Jira Agile - v7.13.0-Daily20130221104436 Service Desk - v3.16.2 ...
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Team, We are using Jira Service Desk and Jira both. We are using Jira Service Desk for Support and Jira for Enhancements or implementations. If we get any support ticket which needs ...
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hello I would like to add appi confluence to my JSD .How I do it ?
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- jira-service-desk
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When open requests for to approve by all users (including admin) on service desk portal , we have seen two error screen like attachments.
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Hi, in jira service desk I cannot open tasks where I am approval. When I click some tasks they open some tasks not. please see picture
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Hii I have a project as a service desk and I want to show the response of the API in a custom filed. For more information, I have an external database( and we don't have any access to DB) and the ow...
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Hi, I have been investigating the use of WRM.require(), which is a javascript global variable that allows you to fetch web resources at runtime. We are testing it in our Angular 1 Jira app t...
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...sLastPage": true, "_links": { "base": "http://3.*.*.*:8080", "context": "", "self": "http://3.*.*.*:8080/rest/servicedeskapi/request?serviceDeskId=1" }, "values": [ { "_expands": [ "p...
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I have customized one workflow with default issue type ( service change) but workflow status are not appearing in the issue screen, even tho associated to project also. what will be the reason to thi...
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Hello, I am new to JIRA platform and trying to understand the default group jira-servicedesk-users is actually for Agents or Customers? Some features are disabled as i am Site Admin ...
470 views 1 0 Deleted user February 7, 2020 -
I have the latest Jira Server installed on our Linux server. Everything else about Jira is working great with the exception that our webhooks are not being triggered. The webhook is as generic as ...
- Question
- jira-server
- jira-service-desk-server
- server
- webhook
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We have a next-gen project with 4 of our own request types, plus the built-in "Email request" type which is where all emailed requests go. I would prefer not to use the "Email request" type at all an...
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Is there a way to sort the Gannt Chart in Big Picture by End Date?
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Hello I need add some fields to the issue view of the customer, after the customer create an issue, is it this possible? they want to see the responsable and the priority, any idea? tha...
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I am writing a script on ScriptRunner to update the fields once an issue is created, but I receive the following: error code: status: 403 - Forbidden I saw on some posts mentioning that might be du...
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These steps below aren't right. There is no option to select "workflows" within "project settings". I have the diagram loaded in from a template, I just cant find any way to apply it to my own and on...
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Hi, We're currently having email tickets sent through as "Problem"s but want them to come through as "Service Request"s. When I use the dropdown to change it, only Problem and Task - Detailed show...
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We've connected Confluence articles to our Jira Helpdesk The current amount of 'suggested articles' shown (when creating a ticket) is 3. Can we increase this amount and how?
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Now I have free edition with 3 active users, I would like to know how can I link Jira Serive Desk to my own website and the process. Please kindly assist. Thanks
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Hi I have migrated my project from JIRA to Service desk recently. However, when a customer is commenting on a ticket in service desk, which includes a ticket id in itself, the URL that is get...
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It went from from looking like a sleek modern thing to more of a legacy version, I just got spooked when it didnt look the same. Examples are how the status change and all those options to assign are...
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