Jira Service Management

Esto es que el configurador no meta los datos en el combo, si no el usuario

• Question
• jira-service-desk

Hi all,   I am trying to add a link to the ticket in our response from the ticket. For example when our engineer respond from jira, we want automatically to add a link to this ticket so the c...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Atlassian recently released security vulneribility, due to which I have to upgrade my Jira service desk to mitigate the issue   Can i upgrade Jira Service desk independent of Jira Software? Or...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Hello, I am using the version 3.12.2 of Jira service desk. I received a mail from Atlassian which inform that a critical security vulnerability exists in Jira Service Desk Server and Data Center f...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• server

Go to existing test case and try to scrolldown.

• Question
• jira-service-desk

Hi Team, Currently i have connected to JIRA(Cloud) with Web Data Connector from tableau, I am unable to create incremental refresh , Edit option is completely greyed out @ tableau datasource ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everybody, I would like to use the embed Jira Service Desk widget in my backoffice tool. To use my backoffice, my customers have to be connected. For strategic reason, my portal can't be opened. ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Is it possible to disable 'upload: drag and drop files, etc...' function for customers when they add a comment?   Regards, Vasilis  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I need help to copy a user picker value via post function to the summary field.  I tried several snippets from here, but cant get it working. I want something like "Onboarding" + "UserP...

• Question
• jira-service-desk
• jira-service-desk-server
• script-listener
• scriptrunner
• server

...onfluence.  What process I would not like to go through is: Using crowd Replicating list of users from Jira to confluence. Making pages public so anyone could see those pages without login....

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, can we implement Request fulfillment in JSD?

• Question
• jira-service-desk

Many of our users are facing this problem. Request you to fix it our give us a work around.   In spite we followed the troubleshooting tips given by Atlassian  

• Question
• jira-service-desk

Hi,   We use Servicedesk for our tickets and have the option to comment internally or externally. We do move some tickets from Servicedesk to Jira (Core?) and another Project. When doing this ...

• Question
• jira-service-desk

I want to create a copy value post function, but the field type of the original value is different to the field type of the target field.  1- what is the best way to do this? 2- should I alter...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  I am trying to upgrade my current version 3.16.8 to 4.0 or higher, but I failed to run the Jira services after upgrade while directly installing .obr file or installing upgrade version .ex...

• Question
• jira-service-desk
• jira-service-desk-server

According to CVE-2019-14994 - URL path traversal allows information disclosure, we need to upgrade our existing Jira Service Desk version from 4.2.4 to 4.2.5. I was going through the release no...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• server

Can we also create hover text for custom fields in service desk portal. Can we have ghost text inside custom fields 

• Question
• jira
• jira-service-desk

Hello, Within my large organization we are testing out the capabilities for Jira Service Desk.  We would like to make it mandatory for a ticket to be created that the user selects the departmen...

• Question
• jira-service-desk

Hello, Hi everybody how are you, i have a problem: I am configuring the notification of incidents created and I want to set the number of incidents (issue id) within the content of the message ...

• Question
• jira-service-desk

I have Jira Core 8.3.2 and Service Desk 4.3.2. I want to upgrade my Service Desk to 4.3.4 due to the Jira security advisory. I downloaded 4.3.4 which was an .exe file but I cannot find any instructio...

• Question
• cve-2019-14994
• jira-service-desk
• jira-service-desk-server
• server

When someone emails us we have Service Desk setup to create an issue. It captures the reporter's email, but not the name attached to the email. How can we have that collected within the issue so that...

• Question
• jira-service-desk

Hey all Been using opsgenie for about 2 years or so. (from before it was Atlassian)  They recently updated their UI to "match Atlassian standards" and I find it much less useful now. I have a...

• Question
• opsgenie

In jira service desk, I'm logged in as an admin, so I have al right.  I can not find how to delete a customer. The customer had no open issues. I'm able to delete the organization, but not 1 s...

• Question
• jira-service-desk

I'm adding custom visible fields to a request form. On one or two fields I'd like to set exclusively digits as mandatory. Is it possible to only allow the input of digits?

• Question
• cloud
• jira-service-desk

For admins with large teams, it can be a cumbersome process to provision new users or update an on-call schedule at scale in Opsgenie. Terraform is a platform-agnostic tool that is transforming the...

• Article
• opsgenie
• terraform