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Jira Service Management
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Hello, How do I restore an organisation under Customers that I have deleted in error from another project. As a result the customer can log into the customer portal, but they are unable to ra...
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I urgently need to understand the 'Customers' set up for Jira Service desks Our organisation (CQC) has a service desk customer portals at the URL : https://cqcwebdev.atlassian.net/servicedesk/custom...
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Is it possible to ask users to confirm the information they have entered into specific ticket fields? We have a new starters form and have found that when requests are been submitted there have be...
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Hi all, we are searching for a way of purging Confluence pages given certain parameters. The current scenario is: We have a very old confluence instance and we would like to purge all versions...
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Hello, I used to have Jira with an HTTPS proxy and Confluence with HTTP. I have updated both services to the latest version and changed the proxy for a nginx in HTTPS. I had a problem with certifica...
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I have a problem with Automation in Jira Service Desk. A customer added several comments on an issue that is reported by himself. And JSD have a automation rule with transition on com...
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Hi there, We are having an issue where one of our clients is logging support tickets, but we are not getting any of their replies in the ticket(s). It is weird cause they are able to send us an emai...
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How do I copy multiple users when I am creating a new ticket. I know I can 'share' with other users once a ticket is created. But I want to do that when I am creating a new ticket, is that possible?
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please delete this question
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In the New Issue View, when using Automation for JIRA, the manual triggers that is created are not showing up. But they do show up when you use the old view. Is this a known issue? Old view does sho...
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Hello. Jira Service Desk is great, but is totally focused on the Service Desk Team. As a Project Leader, I feel very happy about all the tools we have (queues, filters, JSD) to manage t...
546 views 4 0 Deleted user February 20, 2020 -
The new Jira view complicates our work and on big workload periods it could make many difficulties with the way we create issues and work. We have inserted a lot of sections in order to meliorate the...
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- issue-view
- jira-service-desk
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Is this normal? We have an email group setup which includes the JIRA email address to create tickets. Whenever an email is sent with this group CCd a ticket is created. Now when we email external use...
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If it is not possible to disable, is there an audit trail that shows who is logged in as the user at the time of this user's action?
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We will be rolling out Jira Service Desk in June and generally like the new issue view. However, the Create Sub Task action button on the new issue view only prompts the agent for a summary. We need ...
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We are using organization to ensure that some users can see all issues in a service desk as members of the organization and some users can only see issues they submit. I am currently adding the...
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This may be a simple answer but every time I try to make a API alert call i get the following error(below). Im pretty sure the JSON syntax is correct as I run it on JSONLint.com and see no errors &n...
2,487 views 2 1 Deleted user February 20, 2020- Question
- opsgenie
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I have two situations in Service Desk to solve: 1. One person create a issue in portal service desk. This issue would be saw for a group of persons. when this issue is closed, all team can v...
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Hola, estoy tratando de hacer un filtro sobre un tipo de solicitud personalizado pero aparece el siguiente mensaje: "El campo 'Customer Request Type'no existe o no tiene permiso para verlo." ĀæAlgun...
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I have a "stale" queue in which tickets within: status != Resolved AND updated <= -72h fall into but I want to write the JQL to say that but <= -48h during the weekdays and <= -7...
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We created a Helpdesk as a test. This helpdesk has a certain landing page (it's in Dutch): Then, we connected a knowledge base to this helpdesk so it would show suggested articles. This automati...
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I need to create the following configuration - projects and tasks with no SLA, but I need sub-tasks (in two types) with SLA. How can you achieve this effect?
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Hi, What is the best way (addon?) to attach the actual file in a Customer Notification from Jira Service Desk Cloud? BR Catrine
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Good morning guys, I have a problem with the jira service desk that when creating issues the sla clock is not showing, being necessary the manual action of going to the project settings and having th...
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Hi, Thank you for your time. Please can anyone advise JIRA Service Desk integrates with Azure Devops Services (not Azure Devops Server). I would like to see if JIRA is the product for ...
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