Community resources
Community resources
Community resources
Jira Service Management
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I have two projects, one in JIRA SD and the other in JIRA sw. Given two issues, one in each project, linked by a Cloned by link, I'd like to synchronize their comments, meaning when a comment is...
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My company has one service desk that is used for all kinds of requests from custom reports to ordering computers to fixing bugs. The requests all come from email into one issue type, IT HELP.&n...
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Hello. How can I get ticket changed to status IN WORK from DONE when client's new comment received (automatically)? Example situation: ticket has been done, but user answers that the ticket not don...
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Hello. Why the system does not insert the name and surname of the user? Users have this data when they send a request by email.
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Hello. I am new to Jira and testing the system. When the client responded, I found an extra empty block (I am attaching a screenshot) and excessive quoting. What could it be? And how I can resolve it...
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I am using the Service Desk API https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ where I first create a customer https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#serviced...
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LM approval is showing "Approved automatically" can someone please assist why its not waiting and getting approved automatically
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Is it possible to place Jira Service Desk Widget inside a particular parent element on page? I am struggling to make the button to show up as part of a specific div in our site. I have seen suggestio...
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What is the documentation issue type used for? Is it a default.
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I have a user who, when they are set as the assignee is not receiving notifications. I ran notification helper for both Issue Assigned and Issue Updated. They both say this user is not the current as...
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There are only a few there and some are names and some are email addresses. I would like them to all be there and all be names.
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I have a problem with my Request Types in JIRA. Due Date is an optional field in my Default Field Configuration, but it appears as required for one request type ("General Assistance") and not the oth...
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Using the new issue view in Jira Service Desk, I do not see a way to approve a request. I have to revert to the old view every time in order to approve.
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Hi, when I enter to the issues and filters section, I can see clearly the list of organizations: However, when I export this information to a CSV report (Export Excel CSV (current fields...
- Question
- cloud
- csv
- jira-service-desk
- jira-service-desk-cloud
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Is there a way to block a request from being created in Jira Service Desk based on the subject? We have requests coming in via an automated service, in order to allow them to create a ticket I...
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I updated my workflow in production server by importing a new workflow from test server. Both old and new workflow has approval status. After importing, some tickets that are in waiting for approva...
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We're working through setting up multiple Service Desk projects for different departments in the organization. I've found instructions on permissions required to move issues between projects (Create ...
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Hello Jira community, I have migrated our Jira Service-Desk database from a much older installation, into the new Jira Service Desk 4.4.2, everything seemed to work fine after a few tweaks. &n...
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Hi! We are starting to use JSD and want to configure the workflow for New employee creation requests. Here is how our process works : 1. HR opens a ticket (from our helpdesk portal) where the...
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Hello, Originally, the 'Email from' field in our settings was set as ${fullname} (Jira), but that was causing some confusion. The field is now set as "Glenn JIRA". The res...
- Question
- jira
- jira-server
- jira-service-desk
- server
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I saw this ticket and this article explaining how to migrate users between different user dirs in Jira and for some reason I don't have the Migrate users from one directory t...
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Hi, I'm new here on Jira. I have a question regarding the sorting of a specific custom-fields column within a specific project. Right now I can sort all the columns JIRA gives you by de...
- Question
- cloud
- jira-service-desk
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I would like to not display the "activity" information in tickets for customers of JIRA service desk. Is this anyhow achievable? This screenshot explains which section is meant exactly...
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I'm not sure if this is something wrong with PC softphone configuration but we'll need that the app will have a default Edge or pool of Edges and it's not requesting the URL each time than an agent l...
- Question
- opsgenie
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Hi there, has anybody experience in integration Jira Service Desk with an phone system? My vision is that a ticket is automatically created, when a user calls the help desk, including the contact d...
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