Community resources
Community resources
Community resources
Jira Service Management
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There is an example in this article for linking JSD requests together automatically based on the customer who raised them (if Customer A raises a request, that request will automatically be linked wi...
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We use an IMAP Mailbox to receive requests from emails. This works fine, However we have a Zendesk instance for another support channel. It can happen that an email is sent to the wrong channel and w...
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We are planning to inter agate JIRA with outlook, did any one had done this before? as i need to know the best add-on which can be used and also some tips for helping to be done this out, Can we do t...
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Hi, I have been asked to generate a report from Service desk about how many requests have been raised between 7:30am and 8-30am each day for the month and im unsure how to do this. I hav...
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I am not new to Jira service desk but I'm relatively new to creating custom reports in the product. I was asked today if it is possible to generate a report that filters the reporter and shows how m...
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When we look at the JIRA helpdesk widget on mobile, the interface does not scale. In fact, it is almost unusable at common mobile phone dimensions. Any thoughts / Answers?
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I'm trying to justify moving from our current service desk solution to Jira, but I'm having trouble understanding how the customers in SD work. It's important for us to have a hierarch...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- zzz
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Please explain in detail.
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I'm just starting to integrate our Nagios with Opsgenie. I created a service template and assigned it to a test service. In the logs, when switching to criticals I see nagios2opsgenie bei...
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Can I configure my team's alias with Jira Service Desk cloud? how can I do it? If anyone sends mail to the alias of the team e.g."trad@tradewater.us" (multiple members are included) then a ticket sh...
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What is Atlassian's vision for the usage of Teams within the user profile objects? Can these teams be references in issue filters? Can they be used within project automation rules? It doesn't appear...
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We are currently using Jira Service Desk as our IT service desk. However, another department would like to use JSD to automate their agreements/contracts, which are currently paper forms. In t...
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Hi Community, In a cloud Service Desk new generation project the reporter field show all users available in jira, independent of the project. i want to restric this user list to display only agents...
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I have a servicedesk project with the typical issue types: Incident, Service Request, Problem and Change. Overall there is no issue as to who can change something with Incident & Service Reques...
- Question
- issue-type
- jira-service-desk
- permission
- server
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In channels -> email, I want to change the email id that can submit a ticket to a group of people. email that consists of group of people. How is that possible?
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have been using Jira for several months now for projects and are about to launch ServiceDesk for our ticketing platform. We ran into an issue with the fact that some of our tickets are outsourced ...
- Question
- jira-service-desk
- jira
- jira-server
- jira-software
- server
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My Issue types are as follows: Document, Problem, Email My Request Types are the same 3 as above. What is the difference between issue types and request types? What does a customer fill out in the c...
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What are the default permissions for allowing customers not user to interact with the portal?
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Hi, We are moving our Jira ServiceDesk from Cloud to Jira ServiceDesk 3.12 on-premise. We are not able to link to our cloud confluence knowledge base, the link is not available to s...
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Hi, My team and I want to generate quarterly reports. Can we use "startOfQuarter" instead of using 2019/01/01 - 2019/03/31? Thanks
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How do I remove a Customer from Service Desk? I no longer see any way to either de-activate or delete a Customer. We were previously able to delete.
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We are using O365 as our email integration and have Jira Service Desk configured to raise tickets based upon incoming emails to a specific mailbox. We are using our own custom domain and we use...
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all plain and html tickets created in jira cloud service from email do not contain any line feeds and end up one huge mess when sent from outlook. other system emails received to jira come though ve...
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I would like to setup some dashboard/wallboard that displays the real time status of Jira Service Desk cases. Every product I have seen has some delay like 15 mins, but I would like to show the statu...
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Hi, I am new to JIRA Service Desk and have been doing a lot of research into the Atlassian documentation and community responses. I have about 40 Request Types - 10 are internal only, 20...
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