Community resources
Community resources
Community resources
Jira Service Management
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I am unable to add some specific customers to the service desk. The user has an active JIRA account and belongs to the same domain. When I add it gets added and by refreshing it goes away. The user g...
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Hi, i want to add a condition to my workflow and check whether the workflow was in a status previous immediatly or not. There is a function in scriptrunner where i can check t...
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I create agent in Jira service desk hide add customer button from agent
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How to set default portal page after user(customer) log in? Now it the default page is one of the project service desk page, however would like to set it to the main page (with all the portals).
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How can I set up a queue using a custom field like this: "Targeted Fix Version" changed AFTER startO
I need Service Desk agents to have visibility when a Targeted Fix Version field gets changed. I have an automation set up that updates the field if it changes in the linked dev ticket. Is there a way...
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Hi there, Since we've had JIRA Service Desk we have had problems when processing emails where JSD is creating duplicate issues/tickets. We see these two problems: New email received at 13:30 and ...
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Hello everyone, We are getting ready to launch a new time and attendance system and wanted to know if we could add a custom email to our current service desk? We currently utilize the default ...
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We have three request types (feature, bug, support): Which logically matches our request type configuration: However on the requests search page does not show all three types (missing...
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We are configuring the notifications. When you go to our Service Desk page there are several options you can select to make a request. So, for example you can create a request for differe...
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I've started setting up some custom reports for Service Desk, and I've got the report overall set up how I want it, but the timeframe is stuck at the past 7 days. Is this just a limit of JSD? I saw ...
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Currently both services are contracted - Jira Software - Jira Desk How to configure a user who only has access to Jira desk without viewing Jijra Software. Since all Jira SW projects are currently...
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Hello, i configured jira service desk like this : Outcoming notification : servicedesk@mydomain.com Customer request by email I have 3 projects for 3 clients. I created 3 email address to b...
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Hello, I'm having trouble customizing our customer portal. How/where can I change the text in the green rectangle? Where can I change the text in the red rectangle? I know I have set text somewher...
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I have a specific need. We have consultants that will need to create tickets and manage customer tickets. What I want to do is prevent them from being able to click the button to edit which gives the...
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We need to export customer by project in Jira service desk, we found a wa to get them by sql query as describe in the following link : https://community.atlassian.com/t5/Jira-Service-Desk-questions/C...
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Мы хотим использовать 3 операторские лицензии Service Desk При этом 1 лицензию использует Администратор Jira. Как исключить Администратора из Service Desk. Чтоб он не отбирал на себя 1 лицен...
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I must have statuses 1, 2, 3, 4a/4b, 5a/5b, 6, 7, 8 in my workflow. To decide which status to use a/b the system must rely on a Field with possible values A, B, C. IF A then 4a-5a path ...
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I want in JIRA service desk, when any user makes requests or raise request on behalf of user. That person details related to Name, ext, floor and direct manger should appear, how can this be done?
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Hi All, I'm using Insight - Asset Management, when following the documentation: https://documentation.riada.io/display/INSSERV/Default+Insight+Custom+Field#DefaultInsightCustomField-CreatetheInsi...
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We are working on individual metrics for our Service Desk Agents. We have some of the basic like Open tickets Closed Tickets MTTR. I would like to see how I would write the script for ...
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I am building a HR project and we are wanting to take the on-boarding process and connected to account creations for smooth less confusing process. What are other companies doing? I have had ideas an...
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I would like to understand what version of JIRA running on docker containers is supported for production use. I found the following links below but wanted to confirm. https://confluence.atla...
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Hello, I recently upgraded Jira serice desk (4.4.1) and Confluence(7.0.1) and now Confluence articles no longer share as links in Service desk. They appear in the comment box as a text string ...
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When I go to user management as an Org and Site Admin, I see a list of a lot of users, almost 4 pages worth. But I think only 14 of them are users because only 14 of the 25 licenses have been used up...
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Hi. Trying to configure Jira Service Desk and have some issues. We need categorization of requests like other ITIL ticketing systems. In my opinion cascade dropdown field is the best solution to sele...
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