Filter out/block email requests based on subject

[Roxana_Bolobita]

Is there a way to block a request from being created in Jira Service Desk based on the subject? 

We have requests coming in via an automated service, in order to allow them to create a ticket I added the domain to the whitelist, but what I'd like to do now is to block particular ones using the subject of the email. 

Is this possible? 

[Gikku]

Hi @Roxana_Bolobita 

May be you can try to write a rule within Outlook for redirecting such mails, based on subject to move them to another folder instead of INBOX.

I don't think we can filter within Jira. Else you will have to go for addon like Smart Email handler for Jira.

[Roxana_Bolobita]

Hi @Gikku , thank you for getting back to me. 

What I need to is to prevent these specific emails creating requests in Service Desk. They are being set via Stackdriver. 

[Gikku]

Hi @Roxana_Bolobita 

Service desk will be reading emails normally from INBOX folder of a mailbox. So my suggestion was to route such unwanted mails to another folder instead of INBOX, by creating custom mail forwarding rules. This needs to be done within the Outlook.

[Roxana_Bolobita]

Hi @Gikku , is there any documentation I can use for this? :)